I recieved an email of a supplier with a tracking number. The tracking information said I would get my delivery on 7/3/14. I had arranged for my parcel to be delivered to by husbands place of work so there would be someone there to sign for the parcel. It was not delivered. I rung DX to ask where the parcel was and was informed that it was not out for delivery and they would arrange free of charge a morning delivery for today 10/3/14. On Saturday I checked to make sure the details had been changed and the tracking information stated that they had tried delivering the parcel and had left a card to arrange redelivery. I had informed them on 7/3 that there would be no one to receive the parcel on a weekend, hence the arranged delivery for monday. I emailed DX on Saturday, asking why they had tried to deliver the parcel and how could they leave a card when the offices are closed as there is no postbox. I was emailed back saying it had gone out by mistake and it would be delivered 10/3/14 Husband goes into work today to find the driver had left the notice of delivery stuck in the works gate. I then ring DX (as advised on Friday) to check if my parcel is on the van today only for them to call back to say no drivers in our area today but will have it tomorrow 11/3/14
Totaly useless, no one knows what is going on within the company. Why make promises with dates of deliveries if they cant keep to them.
I have now put a complaint into the supplier who used DX to deliver my parcel and will wait to see if I actually will get my parcel.
I am very disappointed with this service, i ordered next day delivery to a friends house on a purchase from boohoo.com, i cancelled my day to wait for the delivery which i needed for the Saturday night....waited....waited....looked online (out for delivery).....waited....waited.....came to about 2p.m, checked the tracking number, delivery failed calling card left!! funny, i have been home all day, also no calling card left! no delivery! i was very angry and called up DX Group who told me that the delivery failed and there should be a calling card, no sorry no calling card (but the driver takes a picture of the house) right i asked, describe the house, white door (nope not my house)!!!
Best date they could re delivery was Weds! (5days) to wait for something that was meant to be next day delivery! complained, as a sorry they could do Tuesday! (wow that is really helpful)! (4 days is better)!
I Waited on all day for delivery and had to forfeit my days pay to collect my Sons passport and the courier did not turn up and neither did they leave any message. When i phoned DX to complain the first customer service advisor said they left a calling card which they did not and someone was going to call me back so i can request for the manifesto which confirms the visit by the courier am still waiting for the call. The next advisor i spoke to said because my letter box is in front of the house they can not leave a calling card which i find ridiculous. No apologies from customer services and they believe they're right and the customer is wrong.I believe this company do not deliver and the they expect someone to ring them to re-arrange delivery by calling there premium number which incurs additional cost. I am disappointed with the service let's hope they deliver for next week as agreed. I will not trust DX with a penny not to talk of my letters.
I had my passport dispatched on 28th feb by the embassy and was waiting for the whole week and dint receive it. When i tried tracking it there was problem in entering the postcode.Today after entering the postcode in several methods was able to find that the status is 'the delivery was unsuccessful'. I had reception people from 9 to 5 on weekdays and dont know how they did not deliver it to them.When i tried re-booking it it says that postcode and tracking id don't match.How could it say that when i used the same details to track it?? And when i tried contacting them through phone to re-book i was kept on hold for almost 10 min twice and no response. I am really surprised that with this level of service how are the embassy people relying on them regarding very important documents like passport!!
Waited in all day for a collection which never happened because DX had booked it in for wrong day. 2 weeks later whilst waiting for its return, checked tracker code to discover they'd attempted delivery whilst I was out (not been notified of delivery date) and driver hadn't bothered to leave a calling card. Then I found out, rather bizarrely, that their next method of communication to you is 2nd Class mail; not phone, email or even 1st Class mail. Complaint took TWO weeks to even get a response (their code says emails will be answered next working day) and it was highly unsatisfactory. My reply back is still unanswered after a week. All this plus at least an hour's worth of phone calls. Shambles of a company.
I wait in on Friday ( took day off work ) For some clothes to arrive for family members birthday present that weekend thought perfect day day delivery and can wrap etc ready for Saturday... No Didn't happen no bell or anything Friday so Monday I get email saying we have left a card and where would u like delivery again?? Well that didn't happen, I finally got clothes on Tuesday but late... I have send them back now as Saturday on my lunch go out and buy something else!!!!! Awful services will never use them again!!
I have never made a complaint before; i view myself as a patient individual. After missing a delivery of my passport i attempted to reschedule a delivery for the following day to my work address. This appeared to be easy using the online system. Unfortunately within 5 minutes i had a text alert stating delivery was not possible due to x,y,z. At this point the online system becomes blocked and i am instructed to contact DX by phone. This took a total of 33 minutes and the issue is not yet resolved. Why is 'Her Majesty's Passport Office' not using the 'Royal Mail' which has been tried and tested for almost 500 years?!
really struggling to find out why a company like MBNA would choose dx for delivery. From my several experiences: 1- long delays 2- poor communication 3- difficult to reach customer services
my most recent one, I had to call MBNA to enquire about why I have not received the credit card yet. They put me through to dx, who arranged delivery at work address. I had to cancel some meeting and re-arrange my diary on that day but no one turned up. When I phoned dx, I was told this is because they needed more information about the address, which i already gave them in the first call. Moreover, they cancelled delivery without bothering to contact me about the needed details or the cancelled delivery. If companies like MBNA care about their customers, they need to use a service like Royal Mail, when the parcel can be left in one of the nearby royal mail depots for collection.
The goods, ordered late Saturday were here around 11:00 a.m Tuesday morning. The best delivery I've known without paying special rates. I note that other reviews are less complementary, but I speak as I find. Delivery services is a tough market and some companies are abysmal; but, from my (limited) experience, DX deserve an accolade.
They damaged the first bed I was due to have delivered on Friday and decided not to contact me or the place I bought it from, got it arranged for today (TUE) which they arrived, knocked on the door then left so we saw them driving away. Phoned them to let them know and they contacted the driver and now wont deliver until tomorrow. Worst ive ever dealt with and that's going some and this nightmare isn't over yet........
I scheduled to my passport to arrive on 3rd March 2014. I arrange my travel plan according to DX delivery schedule. I took off from work and I stayed home all day on 3rd date of delivery as was very important for me to have my passport on 3rd. I have been tracking delivery all day, followed up with phone call confirming delivery on 3rd. But guess what …nothing arrived all day. I tried contacting DX customer service 3rd evening by phone call and email but no reply as there is no one to support after 6 pm. This morning 4th March I again tried to calling customer service emphasizing the importance of delivery. I called 4 different times repeating the same thing. They couldn’t not able to contact DX depot in order to give me estimate time of delivery. Expediting delivery is far from question. DX on duty manager didn’t even apology on DX behalf for missing delivery on 3rd at first place. I paid $30 for home delivery to be convenient but it cost me lot more by cancelling all my travel plans due to delay in DX delivery day. Poor service and very poor customer service !!!
Her Majesty's Passport Office consider this courier company capable of making a secure delivery. There was an apparent first attempt of delivery on 22/02/14. That must have been a stealth delivery by the invisible man neither the four household occupants or either of the two dogs were able to notice. Second delivery arranged for03/03/14 was another epic fail. Three phone calls later I was advised that the courier had "failed" and returned to depot. I was assured of a next day delivery between 9am and 1pm, after several lengthy phone calls I have just received a call from Stephanie to tell me that this too has failed the package hasn't been put on the road. Still waiting for my passport, fingers crossed it's out there somewhere. This is more secure than Royal Mail? Really!? DX have displayed an astronomical level of incompetence. JUST DELIVER THE PACKAGE!
Sat in for two days waiting for a next day delivery parcel! No one turned up no one showed. Tracked my parcel and it said there was an attempt to deliver, no delivery was attempted I sat in waiting all day no calling card was left! When trying to call this company I was on hold for 40 minutes before giving up trying. I will never order from a company that uses dx secure to deliver again. Rescheduled delivery and still failed to turn up on the day delivery was scheduled for this is absolutely disgusting service!
We were due to have a radiator delivered today (3/3/13). It was essential that it was delivered today as it was the final day of our builders being on site so they could fit it for us. I had arranged to take a day of annual leave to receive the delivery an ensure it was fitted correctly.
I received a text message this morning explaining that we would have the delivery between 12 and 6pm. I logged into the DX website at 3pm to track the order using the number I was provided, this failed to work so I was forced to phone a premium rate number to discover the whereabouts of the delivery. I was informed by the DX Wolverhampton depot that the delivery would be with us within an hour. I waited until 5:30pm and still no delivery, at this point I called the Wolverhampton depot directly, they assured me that the driver was still on the road but they could not get hold of him to locate him. I was assured I would be called back with an update-this never came! At 6pm I left the house with no delivery! I am now left in a situation where:
I have taken a days annual leave at a cost of approximately £150 to me
I am going to have to pay for another days labour for my builders to come back and fit the radiator.
I still do not know when my delivery will arrive.
I was not contacted once throughout the day to let me know the situation and have been massively
. I look forward to a response and a positive solution to this matter. I also fully expect to have my product delivered tomorrow!!