DX reviews

DX reviews

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Unable to contact to rearrange delivery.

I received a missed delivery card yesterday (though I was actually in the house and within earshot of the doorbell at the time, and as far as I'm aware they didn't try to contact my neighbours as suggested).

Since then I've tried to call to rearrange a delivery 5 times today and yesterday (3x to the depot, 2x to central office) and have been on hold for a total of >50minutes without being able to contact anyone. The hold music is irritating and being told that my call is important is infuriating - surely if that were the case, they would answer it within 10 minutes rather than leaving me waiting for >20 twice over!

To compound the problem, I can't book a redelivery or get any information out of their website which keeps telling me that the delivery details on the card are invalid - indeed I can't even use their web contact form for the same reason! This is getting very frustrating.

I understand that missed deliveries can happen, (though I think the driver could have tried harder to alert me given that I actually was in the house!), but it's unacceptable that they are so difficult to contact to rearrange a delivery! I'm planning to contact the dispatcher and recommend that they avoid dx in future.
DX

Reply from DX

Hi Jess,

I apologise for your experience. We have received your email and a member of our Customer Service team will contact you shortly to arrange your redelivery.

Many thanks,
Sharon
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Where's my package?

I ordered 2 items on the 4th or April it is now the 23rd of April and I have not received my package, where can I find my package and or is the package even going to arive?
DX

Reply from DX

Hi Nick,

Could you please send through your delivery details to social@thedx.co.uk so we can see what has happened?

Many thanks,
Sharon
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Is there anybody out there?

I have spent the past two days trying to contact someone at DX who can help me with re-booking a delivery. I have spoken to 7 different people, none of whom can actually help and each of whom has given me a different telephone number to try. I was finally told to contact my local depot. I have two numbers for that depot - one is answered by a person who cannot help and the other rings out for a time then cuts off (no option to leave a voice message). The person that I have been able to speak to at the depot has said that there is one person dealing with all delivery questions and she is never off the phone, which is why my calls are not being answered. I have left two messages for this person to call me back, both of which have been ignored. I have also contacted the supplier from whom I purchased the goods to be delivered - despite their being DX's direct customer, they are not able to get hold of anyone on the telephone either. All I want to do is ensure that my goods will be delivered tomorrow and at what time. I have never in my life encountered such poor customer service.
DX

Reply from DX

Hi Antonia,

I'm very sorry for the problems you've encountered in booking a redelivery. Please send your contact details and tracking reference to social@thedx.co.uk. We will investigate the concerns you've raised and arrange for our Customer Services team to contact you to resolve the matter.

Thanks,
Umar
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Can't Get Hold of Them to Re-Deliver

Had a blue card through the door saying I'd missed a delivery, and I would have to call the local depot, Bristol (I'm in Swindon) to re-arrange delivery/collection. I tried phoning the local depot on 01179 373384 about 20 times over the course of 2 days, and it was either constantly engaged, or the times it did ring, it rang about 10 times, then sounded like someone picked up the phone, and put it down again without answering.
I've spoken to the supplier, and logged a complaint. How can anyone re-arrange delivery if they can't get through on the phones!
DX

Reply from DX

Hi Ben,

I'm very sorry for the problems you've encountered in arranging a redelivery. Could you please send your contact details and tracking reference to social@thedx.co.uk. We will arrange for our Customer Services team to contact you to resolve the matter.

Thanks,
Umar
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Quick & Efficient

This company was charged with delivering some tickets for an up and coming music gig I will shortly be attending with my daughter. Within days of placing my order over the internet the tickets had safely arrived at my home. As well as a prompt and efficient service it was also very helpful to be kept informed of the progress on the dispatch of the tickets. Very happy with the service I have received on this occasion.
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Delivery eXpress!

I ordered large,heavy item on Tuesday afternoon and much to my surprise the delivery driver was knocking on my door first thing on Wednesday morning.The fastest delivery I've ever encountered.Many thanks.
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Good Service !

Received an email to say delivery within 5 day's, delivered the next day securely.. Thank you
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Paid for next day delivery and received order next morning. Job done!

I was expecting my order late afternoon - knew it had to come from the North. Received it by 10:30am. Extremely happy because it was a boot for my broken foot and I was in pain. A very satisfied customer.
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Would use again

We were fully informed about the delivery throughout the process. Great service
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Excellent Fast Service

My product was delivered quickly and the delivery driver was very polite and friendly.
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very very poor and unreliable delivery service

It's been more than a week I am expecting my post. I still I couldn't get my post. Tried two times calling dx call centre and rearranged my delivery. Everutime I called they say your delivery is on its way. Stayed all day home. But no delivery. Very very poor service. Now bank holidays and weekend off so I can't get my post in next 4 four days. What kind of service are they providing? Immigration office should better use royal mail delivery, dhl or dpd Atleast they are far better than dx. Seriously very disappointed. I don't even wanted to give one star. But no choice
DX

Reply from DX

Hello Noman,

I am sorry to hear you have had issues with the delivery of your post. Please can you send your tracking number and contact details to social@thedx.co.uk so that we can make sure this gets investigated right away.

Thanks,
Katherine
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UTTER RUBBISH- NO CUSTOMER SERVICE SKILLS- NO DELIVERY AS PLANNED..

Exactly the same problems as most of the negative one's on here.. Wasted a whole day waiting in for the passport, as arranged. Spent loads of money on the 0844 number, to no avail. No one to discuss the issue with.
This is a super bad company, utter crap, absolutely no customer service skills. I am about to further investigate this ''DX'' company. They cannot treat people like shit and get away with it! I received no response from sending a complaint via email. Office apparently closed due to Easter, however, delivery due tomorrow? Seeing is believing. I want to be compensated by Dx for wasting my precious time. DX have no future.
DX

Reply from DX

Hello Deedee,

Please can you send your tracking number and contact details to social@thedx.co.uk so that we can look into the status of your delivery.

Thanks
Katherine
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Very unprofessional.

Over the phone I amended delivery address from home address to work address. They promised to call my mobile when they were outside. They said they arrived at work, but phoned my home number and left message - despite agreeing to phone my mobile. Second agree delivery they cancelled for no reason. Finally arrived on third attempt, HOWEVER, the driver gave tickets to a work colleague and didn't ask for ID or signature - good job he is honest and gave me the envelope. The e-mail I then received said the tickets had been delivered and signed for - yes, delivered, signed for no - liars!
DX

Reply from DX

Hello John,

I am sorry to hear of the issues you have had with your delivery, this is not standard protocol. Please can you send your tracking number and contact details to social@thedx.co.uk so that we can investigate your delivery further.

Thanks
Katherine
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Are they joking???? A snail would have delivered my documents faster!!!

I have been impatiently waiting for my passport that I have been expecting from HMPO. Yesterday (16/04) I have a received a letter from DX dated 11/04 that the delivery of this item was not successful due to me not being at home.

Firstly I don't understand why the driver did not leave a delivery card on 11/04? I could have contacted them for delivery 6 days ago that could have prevented me from delay of delivery of my passport.

Now that I have finally received the letter, I went to the online re-delivery request website www.thedx.co.uk/delivery where the earliest re-delivery date is 28/04, which means 11 days from today!!!! This is absolutely ridiculous given the letter states that they deliver the next working day provided that it is booked before 4pm!!

I cannot believe the first attempt was made on 11/04 and I was not notified immediately via a card left in my mailbox. Having to wait for 15 days (between 11/04 to 28/04) to get my passport is JOKE!! I need to travel next week and this is ruining my Easter. They lost me 6 days already, it would simply not be forgivable to take another 11 days to deliver!!!! A snail would have delivered faster!!

Stay away from them if you can!! (unfortunately in this case I had no choice)
DX

Reply from DX

Hello Thuy,

I am sorry to hear of the issues you have had. We have received your email with further details and have passed it onto our Customer Services Team Leaders and requested they call you back. They will be in contact shortly.

Thanks
Katherine
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Appalling. Liars. Unavailable to help. Non searchable email addresses.

Utterly awful.
Online tracking advises a card was put through my door. Lies. In ALL day.
No one available to speak to, closed at 5pm - handy that.
5 year old daughters Easter Weekend ruined by non delivery of promised item.
Hope this sits well with you.
DX

Reply from DX

Hello Claire,

I am so sorry to hear of your issues, we have received your email and am investigating this straight away. We will be in contact shortly.

Thanks
Katherine
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extremely professional

I was a bit surprised with the length of security used to deliver my tickets but they arrived safely and when they said so who am I to complain.many thanks
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Too much!

I only bought one ticket to see a show & this company made me jump through several hoops just to take delivery of it. You wouldn't just post it through my letterbox at my home address like other companies do when I've booked tickets at other theatres. So, after receiving an email from yourselves, I rearranged delivery for somewhere I knew I would be on the new expected day of delivery. But, your delivery driver arrived before I did & asked the person answering the door to him for ID to accept delivery. Because the ID wasn't to hand & couldn't wait, he documented he had seen it and accepted a signature. So, you have all this security & messing about & your delivery guys aren't using it as you intended anyway and your system is just too much to protect such low value items.
DX

Reply from DX

Hi Matt,

I am sorry to hear you feel this way however our Customers choose the levels of security to match their requirements. I would like to raise an investigation into the driver as he should always follow correct protocol. Please send your tracking number and details to social@thedx.co.uk.

Many thanks,
Katherine
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I received them but didn't sign for them

They were delivered yesterday and were posted through my door but I did not sign for them as stated as no one was at home when they came.
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all good everything arrived on time

I got an email saying the tickets were on their way and two days later they dropped through the letter box. Then got another email making sure I had got them.
So really good

DX Details

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Contact information

Write to: social@thedx.co.uk
We live here: United Kingdom

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