DX reviews

DX reviews

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very very poor and unreliable delivery service

It's been more than a week I am expecting my post. I still I couldn't get my post. Tried two times calling dx call centre and rearranged my delivery. Everutime I called they say your delivery is on its way. Stayed all day home. But no delivery. Very very poor service. Now bank holidays and weekend off so I can't get my post in next 4 four days. What kind of service are they providing? Immigration office should better use royal mail delivery, dhl or dpd Atleast they are far better than dx. Seriously very disappointed. I don't even wanted to give one star. But no choice
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UTTER RUBBISH- NO CUSTOMER SERVICE SKILLS- NO DELIVERY AS PLANNED..

Exactly the same problems as most of the negative one's on here.. Wasted a whole day waiting in for the passport, as arranged. Spent loads of money on the 0844 number, to no avail. No one to discuss the issue with.
This is a super bad company, utter crap, absolutely no customer service skills. I am about to further investigate this ''DX'' company. They cannot treat people like shit and get away with it! I received no response from sending a complaint via email. Office apparently closed due to Easter, however, delivery due tomorrow? Seeing is believing. I want to be compensated by Dx for wasting my precious time. DX have no future.
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Very unprofessional.

Over the phone I amended delivery address from home address to work address. They promised to call my mobile when they were outside. They said they arrived at work, but phoned my home number and left message - despite agreeing to phone my mobile. Second agree delivery they cancelled for no reason. Finally arrived on third attempt, HOWEVER, the driver gave tickets to a work colleague and didn't ask for ID or signature - good job he is honest and gave me the envelope. The e-mail I then received said the tickets had been delivered and signed for - yes, delivered, signed for no - liars!
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Are they joking???? A snail would have delivered my documents faster!!!

I have been impatiently waiting for my passport that I have been expecting from HMPO. Yesterday (16/04) I have a received a letter from DX dated 11/04 that the delivery of this item was not successful due to me not being at home.

Firstly I don't understand why the driver did not leave a delivery card on 11/04? I could have contacted them for delivery 6 days ago that could have prevented me from delay of delivery of my passport.

Now that I have finally received the letter, I went to the online re-delivery request website www.thedx.co.uk/delivery where the earliest re-delivery date is 28/04, which means 11 days from today!!!! This is absolutely ridiculous given the letter states that they deliver the next working day provided that it is booked before 4pm!!

I cannot believe the first attempt was made on 11/04 and I was not notified immediately via a card left in my mailbox. Having to wait for 15 days (between 11/04 to 28/04) to get my passport is JOKE!! I need to travel next week and this is ruining my Easter. They lost me 6 days already, it would simply not be forgivable to take another 11 days to deliver!!!! A snail would have delivered faster!!

Stay away from them if you can!! (unfortunately in this case I had no choice)
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Appalling. Liars. Unavailable to help. Non searchable email addresses.

Utterly awful.
Online tracking advises a card was put through my door. Lies. In ALL day.
No one available to speak to, closed at 5pm - handy that.
5 year old daughters Easter Weekend ruined by non delivery of promised item.
Hope this sits well with you.
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extremely professional

I was a bit surprised with the length of security used to deliver my tickets but they arrived safely and when they said so who am I to complain.many thanks
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Too much!

I only bought one ticket to see a show & this company made me jump through several hoops just to take delivery of it. You wouldn't just post it through my letterbox at my home address like other companies do when I've booked tickets at other theatres. So, after receiving an email from yourselves, I rearranged delivery for somewhere I knew I would be on the new expected day of delivery. But, your delivery driver arrived before I did & asked the person answering the door to him for ID to accept delivery. Because the ID wasn't to hand & couldn't wait, he documented he had seen it and accepted a signature. So, you have all this security & messing about & your delivery guys aren't using it as you intended anyway and your system is just too much to protect such low value items.
DX

Reply from DX

Hi Matt,

I am sorry to hear you feel this way however our Customers choose the levels of security to match their requirements. I would like to raise an investigation into the driver as he should always follow correct protocol. Please send your tracking number and details to social@thedx.co.uk.

Many thanks,
Katherine
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I received them but didn't sign for them

They were delivered yesterday and were posted through my door but I did not sign for them as stated as no one was at home when they came.
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all good everything arrived on time

I got an email saying the tickets were on their way and two days later they dropped through the letter box. Then got another email making sure I had got them.
So really good
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Poor but have to give them one star to get this review up one failed delivery is bad but to do it agin next day is a joke

Bought an item that was being delivered by DX (Crew Branch) told by the seller that the item will be delivered Monday. Stayed in all day Monday no delivery contacted the seller they said they have contacted DX and they had delivery time problem's driver had run out of hours and the item has been marked for delivery Tuesday. Called DX on Tuesday myself and they said the item will deliver today waited till 4pm still no delivery called DX they said item is still with the driver they will contact him i gave them my phone number but they did not call me with any information.Waited till 6pm still no item called DX Crew customer line closed after 6pm and the delivery enquiries number was not working Phoned Liverpool enquiries to see if they had another number for Crew i was told only the number i had was correct and the phones must be down. Called the seller and they checked the track number to say item not delivered no answer, This is a joke as no on called and no card has been left .I have sent them a E mail and also the seller has sent them a E mail to see if they can deliver on a upgrade 09:30 but as they wont get the E mail till the office start at 8am very unlikley i will get the 09:30 delivery tomorrow. I needed this item because after 09:30 tomorrow i am away on holiday and needed this item to take with me. They don;t give a dam
DX

Reply from DX

Hi Kevin,

Firstly, I would like to apologize for the delivery problems you've experienced. This is certainly not the level of service we aim to provide. I would appreciate it if you could send your consignment reference and delivery details through to us on social@thedx.co.uk so we can investigate and get this urgently resolved for you.

Thanks,
Umar
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Poor customer service and unreliable delivery service

Arranged a delivery to my work place, full instruction given with my mobile and work phone number just in case. Then no devilry arrived, called customer service, they said they couldn't find me as there was no instructions but they admitted the delivery guy did have my number, he just didn't bother to call. Then had to re-arrange delivery to home address, again waiting for whole day, I'm wring this review at 16:16, delivery window was 9am to 5pm. God bless me they can make it today. So disappointed, way below expectation!!!
DX

Reply from DX

Hi,

Would you be able to send through your delivery details so we can take a look for you? If you could please email social@thedx.co.uk we can investigate to see why this happened.

Many thanks,
Sharon
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Very poor service.

I waited in all day for them to collect a parcel. When I phoned them to ask why the parcel had not been collected I was left on hold for 20 mins and the driver lied and said he had attempted collection.
Edisson found this review useful
DX

Reply from DX

Hi Chris,

Please send your tracking number and contact details to social@thedx.co.uk so we can look into this.

Thanks
Katherine
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Quick service

Tickets ordered. Received an email who they were ready for dispatch giving an estimated time for delivery, and then a confirmation email after they'd been delivered.
Very quick. Process Indeed
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Good service

Nice man polite and delivery was on time
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wonderful service

Delivery man was lovely and polite . I would recommend this company to anyone.
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Couldn't deliver as I was at work

Went online with the tracking number and they delivered to my office the next day. Well done.
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Fab, kind and chatty!

The delivery man put me at ease when I said ' this looks interesting' by saying its nothing bad I only deliver tickets, gifts etc. Quick service. Thank you
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Terrible Service

Letter from company saying they couldn't deliver passport as no one home - lies! Arranged next day delivery by answering a recording service. No one turned up. Tried phoning 17.05 No one answers phone even though company open until 6pm. Had to contact Passport Office who gave company tel. no. Said they would deliver that day .Eventually a different company courier arrived with passport. Wouldn't comment on DX but expression said all!
Why does a Gov. Dept. deal with such a company when dealing with important documents. Wouldn't deal with them myself or recommend to anyone
DX

Reply from DX

Hello Jenny,

Please can you send your tracking number and contact details so we can look into what happened here.

Thanks
Katherine
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Terrible service

Had a text saying that delivery failed at home address. Rearranged delivery to work address and paid extra to have item delivered between 9-1. Courier did not arrive. Checked website and tracking showed that my item was delivered. I rang the company and was told that my parcel was delivered to myself and that I had shown my bank card as proof of ID. Complete lies! Customer services kept saying they could not get hold of the courier. Courier then later showed up and gave my item to my work receptionist without asking for any ID! Really safe considering he was delivering my new passport!

Customer services claim that an "error" with the courier's handheld computer meant it was logged as delivered when it wasn't. Complete rubbish! Courier obviously logged as delivered as he was late and outside the time I'd paid extra to have delivery. Customer services were completely useless. Agreed to refund delivery charges only after I asked several times and customer service adviser couldn't have sounded less interested if he'd tried! I've asked to make a formal complaint which the adviser seemed to find amusing but promised I would hear back about but I won't hold my breath.

Avoid this company at all costs!!!!
DX

Reply from DX

Hi Rachel,

I am sorry to hear of the delivery experience you have had, I would like to investigate this further and look into what actually happened here. Please send your tracking number and contact details to social@thedx.co.uk.

Thanks
Katherine

DX Details

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Write to: social@thedx.co.uk
We live here: United Kingdom

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