It's been more than a week I am expecting my post. I still I couldn't get my post. Tried two times calling dx call centre and rearranged my delivery. Everutime I called they say your delivery is on its way. Stayed all day home. But no delivery. Very very poor service. Now bank holidays and weekend off so I can't get my post in next 4 four days. What kind of service are they providing? Immigration office should better use royal mail delivery, dhl or dpd Atleast they are far better than dx. Seriously very disappointed. I don't even wanted to give one star. But no choice
Exactly the same problems as most of the negative one's on here.. Wasted a whole day waiting in for the passport, as arranged. Spent loads of money on the 0844 number, to no avail. No one to discuss the issue with. This is a super bad company, utter crap, absolutely no customer service skills. I am about to further investigate this ''DX'' company. They cannot treat people like shit and get away with it! I received no response from sending a complaint via email. Office apparently closed due to Easter, however, delivery due tomorrow? Seeing is believing. I want to be compensated by Dx for wasting my precious time. DX have no future.
Over the phone I amended delivery address from home address to work address. They promised to call my mobile when they were outside. They said they arrived at work, but phoned my home number and left message - despite agreeing to phone my mobile. Second agree delivery they cancelled for no reason. Finally arrived on third attempt, HOWEVER, the driver gave tickets to a work colleague and didn't ask for ID or signature - good job he is honest and gave me the envelope. The e-mail I then received said the tickets had been delivered and signed for - yes, delivered, signed for no - liars!
I have been impatiently waiting for my passport that I have been expecting from HMPO. Yesterday (16/04) I have a received a letter from DX dated 11/04 that the delivery of this item was not successful due to me not being at home.
Firstly I don't understand why the driver did not leave a delivery card on 11/04? I could have contacted them for delivery 6 days ago that could have prevented me from delay of delivery of my passport.
Now that I have finally received the letter, I went to the online re-delivery request website www.thedx.co.uk/delivery where the earliest re-delivery date is 28/04, which means 11 days from today!!!! This is absolutely ridiculous given the letter states that they deliver the next working day provided that it is booked before 4pm!!
I cannot believe the first attempt was made on 11/04 and I was not notified immediately via a card left in my mailbox. Having to wait for 15 days (between 11/04 to 28/04) to get my passport is JOKE!! I need to travel next week and this is ruining my Easter. They lost me 6 days already, it would simply not be forgivable to take another 11 days to deliver!!!! A snail would have delivered faster!!
Stay away from them if you can!! (unfortunately in this case I had no choice)
Utterly awful. Online tracking advises a card was put through my door. Lies. In ALL day. No one available to speak to, closed at 5pm - handy that. 5 year old daughters Easter Weekend ruined by non delivery of promised item. Hope this sits well with you.
I only bought one ticket to see a show & this company made me jump through several hoops just to take delivery of it. You wouldn't just post it through my letterbox at my home address like other companies do when I've booked tickets at other theatres. So, after receiving an email from yourselves, I rearranged delivery for somewhere I knew I would be on the new expected day of delivery. But, your delivery driver arrived before I did & asked the person answering the door to him for ID to accept delivery. Because the ID wasn't to hand & couldn't wait, he documented he had seen it and accepted a signature. So, you have all this security & messing about & your delivery guys aren't using it as you intended anyway and your system is just too much to protect such low value items.
Bought an item that was being delivered by DX (Crew Branch) told by the seller that the item will be delivered Monday. Stayed in all day Monday no delivery contacted the seller they said they have contacted DX and they had delivery time problem's driver had run out of hours and the item has been marked for delivery Tuesday. Called DX on Tuesday myself and they said the item will deliver today waited till 4pm still no delivery called DX they said item is still with the driver they will contact him i gave them my phone number but they did not call me with any information.Waited till 6pm still no item called DX Crew customer line closed after 6pm and the delivery enquiries number was not working Phoned Liverpool enquiries to see if they had another number for Crew i was told only the number i had was correct and the phones must be down. Called the seller and they checked the track number to say item not delivered no answer, This is a joke as no on called and no card has been left .I have sent them a E mail and also the seller has sent them a E mail to see if they can deliver on a upgrade 09:30 but as they wont get the E mail till the office start at 8am very unlikley i will get the 09:30 delivery tomorrow. I needed this item because after 09:30 tomorrow i am away on holiday and needed this item to take with me. They don;t give a dam
Arranged a delivery to my work place, full instruction given with my mobile and work phone number just in case. Then no devilry arrived, called customer service, they said they couldn't find me as there was no instructions but they admitted the delivery guy did have my number, he just didn't bother to call. Then had to re-arrange delivery to home address, again waiting for whole day, I'm wring this review at 16:16, delivery window was 9am to 5pm. God bless me they can make it today. So disappointed, way below expectation!!!
I waited in all day for them to collect a parcel. When I phoned them to ask why the parcel had not been collected I was left on hold for 20 mins and the driver lied and said he had attempted collection.
Letter from company saying they couldn't deliver passport as no one home - lies! Arranged next day delivery by answering a recording service. No one turned up. Tried phoning 17.05 No one answers phone even though company open until 6pm. Had to contact Passport Office who gave company tel. no. Said they would deliver that day .Eventually a different company courier arrived with passport. Wouldn't comment on DX but expression said all! Why does a Gov. Dept. deal with such a company when dealing with important documents. Wouldn't deal with them myself or recommend to anyone
Had a text saying that delivery failed at home address. Rearranged delivery to work address and paid extra to have item delivered between 9-1. Courier did not arrive. Checked website and tracking showed that my item was delivered. I rang the company and was told that my parcel was delivered to myself and that I had shown my bank card as proof of ID. Complete lies! Customer services kept saying they could not get hold of the courier. Courier then later showed up and gave my item to my work receptionist without asking for any ID! Really safe considering he was delivering my new passport!
Customer services claim that an "error" with the courier's handheld computer meant it was logged as delivered when it wasn't. Complete rubbish! Courier obviously logged as delivered as he was late and outside the time I'd paid extra to have delivery. Customer services were completely useless. Agreed to refund delivery charges only after I asked several times and customer service adviser couldn't have sounded less interested if he'd tried! I've asked to make a formal complaint which the adviser seemed to find amusing but promised I would hear back about but I won't hold my breath.