Paid for overnight delivery, had to chase where parcel was 24 hours later. Was told an attempt was made at 15:00, when I said I was in all day and no attempt made the story changed to, could not find the house. Which was it? Or are they just no good at lying either? Could only offer a future delivery 48 hours after booked delivery. No contact from company advising non delivery. Shocking, definitely a 'take your money and sod you' type of company.
STAY WELL AWAY FROM ANY COMPANY THAT USES THIS SHOWER.
waitied til 6pm on a friday night for my delivery after i was assured it would arrive , 6.10pm rang the company to be told the driver had gone home as it was TOO DARK ....yes too dark they then didnt bother to redeliver on the saturday and i had to wait until monday , it was a next day delivery
We had an issue with Secure DX and I was put through to David that works in the Livingstone Service Centre.
He managed to track the parcel down calling all three centres in Scotland calling me back to let me know any update and managed to get the Secure DX parcel sent to Jersey even tho DX Secure does not normally go there outstanding service.
Really disappointed today.
Was waiting for my bike and accessories to be delivered.
Got an email at 9.57am saying that my delivery will be today between 7am and 6pm.
So how come at 11am I go to the door and see a Non Delivery Card, with an apparent delivery at 10.10am.
There was myself and my partner here and we heard nothing, we normally hear the letterbox if something is posted through. They didn't even attempt to use our bell, which is deafening!
I'm obviously livid and bewildered as I took a day off to wait for the packages.
I called up the depot, after 3 attempts I got an answer that it will be delivered tomorrow around the same time.
Don't understand why the delivery driver didn't try a bit harder to actually deliver, is it because they are on such a tight schedule that they can't knock for longer than a second? and after reading the rest of the reviews I can see its a common problem.
Hence why I'm leaving my review... I will update tommorrow.
So as an update, the packages turned up at the time that was quoted. Delivery driver was pleasant, and I made sure I didn't miss it this time by being at the door before he even got out the van. The only thing I was concerned about was that one of my boxes was quite badly ripped open, but luckily the contents was absolutely fine.
So with faith restored I've updated the star rating.
My wife is moving jobs and the only thing that is holding the contract is the biometric card. We were expecting the delivery begining of this week but we received a letter through second class royal mail today (30/11/2013 but the letter was dated 28/11/2013!!)saying that DX attempted a delivery but we got no missed delivery card!!!!
This is not first time it happened as well last time we had an important delivered and they dropped 2 calling cards on the same day (one of them for the previous day) even though we took a day off and waited for it the previous day. And when we rang the customer care about this the telephone agent had to audocity to say that we should taken a day off it was such an important delivery (and we did take a day off and no one came to deliver )
I don't understand after looking at all these reviews on the site how UKBA is still using this company for such important deliveries. I would be writing to UKBA as well complaining about the same. I am extremely unhappy with the service and we would avoid this company by means in future.
Sandbag and DX are un helpful don't use them. Pay more if you can, They made me and my girlfriend miss Band of skulls at bloomsbury ballroom in holborn. The tickets failed to come on the 18th. i was in all day and they claimed we couldn't access flat. Lies. we complained and received no support, no refund all lines were closed after 6pm. the delivery deadline. so we were left distraught, shocked and overall disappointed for ordering on November the 6th in good faith we would be at the Show.
Posted through wrong door without requesting a signature when dispatch company specifically requested that they are signed for. Lady on the phone then told me that I had a brown door when I definitely have a white one and gave me the wrong telephone number for the dispatch company to make a complaint.
Email to say 'tickets will be delivered within next 5 days, reply if changed address'. I replied asap but still went to wrong address. Delivery is supposed to be 'secure' but they just chucked them through the letterbox without signature and at THE WRONG ADDRESS!! Now we have no tickets as they won't answer the door. Just had an email to say 'the tickets were delivered securely &,enjoy the event'...WE CAN'T GO BECAUSE OF YOUR INSECURE DELIVERY!
Returned an unopened shower screen to the company I bought it from in it's original substantial packaging and it arrived smashed to smithereens! £250 out of pocket for the shower screen and £46.31 for pleasure! Thanks DX/Nightfreight!
Awful, bad customer service, incompetent and dreadful liars. I could enter more but I think the reviews below also reveal how bad this company is. I've been waiting for my delivery for 4 days and at this point there is still no delivery. I've taken three days of work, and wasted a Saturday morning.
How can a company this bad still be in business, and why would anyone want to work with them??!!
The WORST courier company on the planet!
They claim to have been delivered, yet no signature! On investigation they came back with information that the driver said he left the package (all 35kg's of it) with a female named James! And they don't see an issue with this how?
AVOID AVOID AVOID!!! A group of monkeys could provide a better business than these guys!!!
They fail to deliver, they break promises, they place cards for non-delivery even though we are at home. They are crooks not worth the bother. Do not buy goods from companies who use DX delivery.
STILL waiting for a replacement side panel for my bed. So far DX have failed to deliver 5 times, that is five wasted days waiting in for deliveries, plus hours of phone calls chasing things up. They have already lost 2 parcels and now they are currently unable to locate the 3rd dispatch of the parcel. After speaking to a manager we were told the parcel had been picked up from sleep design by dx but had not yet reached the local distribution centre . Apparently it 'may' be at their main distribution centre but they don't know because it hasn't been scanned since leaving sleep design...so much for 'tracked parcels' There are currently 3 unaccounted for king size bed panels floating about dx's distribution network somewhere while I continue to sleep on the floor! I will be claiming compensation. For all other victims of similar problems please see Martin Lewis' moneysaving expert website for details of your legal rights regarding compensation for failed deliveries.
I was waiting for my visa related documents at home every day, since it is important. And just when I was wondering if there was anything wrong, a letter came saying DX had my post and 'recently been unable to complete this delivery". For god's sake, I was staying at home and waiting all the time!!
And this is not the first time, last time when I waited for my Schengen visa it was the same situation.
Then of course I followed the instruction in the letter to call, to arrange another delivery, and the info from the phone call made things so clear - DX tries to encourage you to upgrade the service to pay extra 6 pounds.
I was staying at home and waiting, so DX, please tell me, why you couldn't make the delivery?
My package was left in a "safe" place, which in my case meant that it had been dropped over the top of a 7ft gate onto wet concrete. My wife found the box split and soggy some time later.
I phoned customer services and was told (unbelievably) the following:
- The courier is allowed to drop it over a fence.
- He should have looked before he dropped.
- It could be a training issue.
My attempts to point out that not dropping a parcel of which you don't know the contents (or any parcel for that matter) from 7ft was a matter of common sense not training were rebuffed. I was also told maybe the driver didn't think, which when I suggested he was probably incompetent then, I was referred to the previous training comment.
I was frankly amazed and dismayed at the attitude to be honest!
DX are 10/10 the WORST company ever, several times I have had to use them from shopping online with Boohoo. They LIE about the delivery and will just shove your item anywhere! I am no longer going to shop with Boohoo due to this shabby excuse of a delivery company.
My husband ordered a bed for the day we moved into our new flat. dx said it would be delivered between 8-6 so the day of the move I have to get to the new place early in the morning just incase they turn up (as if I don't have anything else to do). When they do turn up they deliver the package which I am relieved about. I am pregnant and he made me carry my package from the van to my house. Once he has left I open it and see they have only delivered 2 of 2 box so I have half a bed. I rang the company who we bought it from and she said she'd checked with the driver and he has the other box and would come back that day or the next one. I stayed in all day and it did not arrive. As I am pregnant sleeping on the floor is especially awful. I have just moved into a new place so need to spend my day off work out shopping for essentials we need rather than wasting the whole day waiting to find out if the delivery is going to turn up again. I have tried to phone up to see where it is but the only phone numbers I can find is one for an automated service and one where I am on hold for 30 minutes where it says that my call is important and will be answered shortly. This is obviously a lie as they haven't made me feel important in any way and waiting for 30 minutes is not answering the phone shortly. What a horrible company:(
Delivery driver claimed that he rang and no one answered the door, which is already untrue as I was working inside all day. Claims to have left a delivery card, but none was found. This was said to be around 10 a.m. I checked my delivery status online around 2.30 p.m. and found that my package was listed as 'delivered'. When I could not find it, I called DX I was told that the driver had 'hid' it behind the flats' recycling bins... on recycling day! Needless to say, I was too late and my delivery went out with the recycling. Thank goodness it was nothing irreplaceable. DX's answer was for me to call the retail company I had ordered the parcel from. Fortunately, the retailer had common sense and value their customers, and dispatched a new item for me on next-day delivery.
You originally sent my package to the wrong address, i asked for it to be redelivered to my current location for yesterday. I am STILL waiting today, with only the 'out for delivery' message to tide me over. I paid Boohoo for next day delivery on Saturday and it is unacceptable that I am still waiting, I've been unable to leave my house for 2 days.
Also, being a student i obviously have a low income and i've had to turn down extra hours at work because i've been waiting for this delivery.
Where the hell is it?
I have been waiting for my passport to arrive for more than 10 days now. Contacted their customer service via email, they said the documents are with them and I can ask for them to be delivered. What?? Isn't it your job to inform me if you at least attempted to do so?? I had to ask for my tracking number in the follow up email and it said "Attempted delivery, card was left"?? There is ALWAYS someone home and DX did NOT ring our bell. No card was left either. How was I meant to organise redelivery if your drivers cannot be bothered to ring the bell or leave the card?? I organised redelivery for today and if it doesn't arrive by the end of the day I will sue you lying clowns!! The unprofessionalism of this DX secure delivery service is appalling. They need to invest in retraining their staff as they are clearly not up to standards!!
Sent you the email. Where is my passport??!!
A lady called saying my courier is on his way and will be here in the next 30 mins. Thank you kind lady for letting me know.
Final update: My documents have just been delivered as promised by the caller, thank you. The driver looks absolutely shattered and had more letters in his bag.
DX, please retrain your delivery staff, making your customers wait all day with no info is not good enough. It frustrates and annoys people and they will vent their anger online. Thank you for acknowledging my review and getting back to me.
Another delivery, another 2 day no-show. Wrote to the customer service, promised to deliver today. Nothing again. Lovely.
Their tracking through Parcel Monkey said collection of a parcel from us had been attempted - it hadn't. Only way to re-book a new collection is to call them on 02380 737 378 - have been trying every day for a week (after holding for 20 minutes I give up). I am now seeking a refund. Absolutely abysmal.
Friday: We ordered a dress from Boohoo.com and paid extra for a next day Saturday delivery.
Saturday: No sign of dress. Disappointed sister.
Sunday: No post, no expectations.
Monday: Logged back into Boohoo.com to see what was going on. Account details said the dress had been dispatched on Sunday and would be delivered on Monday (remember, paid for a Saturday delivery). Was directed to the DX website for further investigation. After entering in the tracking number, we were surprised to find that a driver had apparently tried to deliver said dress, but found no one home, despite 3 people being inside all day, including myself. Another surprise was being told we'd been left a card, so off we went to the floor space in front of the letterbox to see if we'd missed it. After three fruitless searches amongst the takeaway menus and old Avon catalogues, we found nothing from DX. Sister catatonic on the sofa with disappointment.
Have just rearranged delivery for Wednesday and Mother is planning an irate phonecall tomorrow, though after reading these reviews it's probably pointless....
Goodbye DX Services, goodbye.
I'm not surprised DX's rating is 1.5/10. I missed an important and urgent delivery and only to find a missed delivery card after hearing no knock at my door. My main door has a camera and shows the driver knocking once and then walking to his van, then back again with a missed delivery card. I then rang their customer number and spoke to a very rude lady who couldn't really help and then rang again, only then did I speak to a gentleman who did indeed try to have the package re-delivered, and checked with that particular driver who claimed to have knocked several times before leaving a missed delivery card. Think DX you should either educate your personnel on home deliveries, else stick to commercial deliveries where your drivers can dump the consignments at reception. Could never recommend anyone. Your service is appalling DX.
They have had my product for over a week I had to call them to arrange for my product to be delivered as I had not been contacted after an hour and half was agreed it will be delivered in the afternoon 4 days later. Received a message saying delivery would be tomorrow between 7am - 1pm so called the office I was told its tough, the sales assistant Sonia could not care less and had the attitude of I will speak to my manager and call back if I have the time. This is a bed I had ordered that should have arrived on 16th I now have no bed to sleep on I suffer from a back problem where the lower part of my back is fractured, this company does not care at all
I has spent 3 days to wait for your delivery, but no one show up!!!! And then I check tracking number, and the website shown " we were not able to assess your property." And I want to get them as soon as possible. At last, I only could rebook online. It only avilable on Tuesday, why I can not book next Monday. Or even I could pay additional money to them to get my things tomorrow.
This company delivered are tickets on time and when they said they would.The young man who delivered the tickets was very polite and well mannered,would recommend this company's services to every one.
Thanks for the effort put in buy all.
Graham & Linda.
I am not sure why UKBA uses this S**t company. I paid over £600 for biometric permit and in the end have to deal with this problem. I have rebooked the delivery for tomo and see how it goes. I have worked three years in singapore and work permit cost 1/5 of UK price and service was excellent. No wonder UK businesses collapse and american, singapore and hong kong companies with good customer services survive
Ordered a slide from toyrs r us. Said it would be delivered Thursday or earlier. Recieved a text from DX yesterday. Wednesday to say it would be delivered today. Brilliant, let the husband know sorted, as the husband had a day of work.
I got on with my day at work, got home just after 7. No slide. Very very disappointed, mainly because my husband could of took our daughter out and about on his day off. Instead he had to stay in all day. Like many people on here will avoid using DX in the future. I am now waiting on Toys r Us getting back to me. Not a happy bunny at all. Cheers for waisting a day. Also I found the tracking service online not great, it's about as much use as a chocolate fire guard.
No way to contact this company other than by calling their premium rate telephone number which has no option to speak to an advisor, website has no email address.
Was sent a letter to say I had a Bank Card delivery due, and that I had to be in with my passport or Driving licence Monday to Friday 9-5 (I and most of the country WORK so this is impossible)
Sent them an email to the email address I found on this review site asking them to confirm that they would pay compensation for my loss of earnings, which surprise surprise I got no response to this.
I have had to contact Barclays Bank to escalate this they have now cancelled this card to prevent this company 'losing' it, and will be sending my card out via a proper service, and hopefully due to the number of complaints they have had will no longer use this joke of a company.
If you ever see DX in delivery options do not use that company, you will not get your goods!
UPDATE: received email response when i used the email address on this site, no mention of compensation, currently awaiting Barclays investigation of this case
A guy knocked on my door, my dad opened up and the delivery man asked for a weird name, my dad said there is no one baring that name.
The guy put a small card with my (our) surname and left.
Next day I was so surprised that I missed the delivery and my dad was annoyed at the man. First of all, why is the delivery man HIDING the name on the package? if you cannot pronounce a name properly, show it to the person who opened the door! Obviously an ID was required, so why should it be a risk to show the name on the package to the person who opened the door? It's not as if the person who opened the door not relating to that name can have ID of the person's name.
I rebooked the delivery online, I waited for 2 weeks with no responses, though I got 2 confirmation mails of delivery dates rearranges but no deliveries were made. (I also got two letters telling me a package is waiting for me). On the 3rd week I had to call them up to rebook the date. The weird thing was an automated message said a delivery was made on the 10th of September while I made the call on the 7th of September! How was that possible? Though I rearranged the date, in which it suggested 10th of September as the earliest delivery date.
I'm just glad I got my important package, I won't be using this service again and don't want to use this service! They need to better and improve their service. I would give 2/5 stars. But they need to work on bettering their service!
Apparently delivered to my address. No such delivery took place. Rang customer services at 6.50 ...hung up on (they close at 7pm). Its only a passport .. I mean what could possibly go wrong if someone got hold of it. This is what happens when you pay drivers minimum wage plus commission per delivery. They just say they have delivered it.
During my first week at my new job I had to take the day of to accept delivery of my new bed because the joke delivery slots you get with this company. Yet I am lay on the floor now wishing my bed had turned up when promised as now I will have to take another day of work for delivery if DX even bother to contact me. I will be claiming expenses for my missed day of work under the sales of goods act because this is unacceptable and I would advise others to do the same.
DX is and absolutely appalling, incompetent and not professional company. My goods (furniture) were delivered to a wrong address, basically lost, afterwards second order was placed and the delivery company never showed up. I’m unable to stay at my new property as I still do not have my bed (which is essential) and I have wasted almost 10 days of my holidays by waiting for a delivery that have never arrived and has been extremely costly for me and have put my life on hold for over 7 days. I’m more than disappointed with the service (or I shall say lack of service) received from DX. I am looking into a legal advice as DX are still legally responsible for my goods. I would Not recommend this company to anyone.
Paid for Saturday delivery and waited in all day but it didn't show up. The online tracking service says they were unable to access my building, however no attempt was made. Will avoid this company in the future and never use the retailer I ordered from again.
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