I wait in on Friday ( took day off work ) For some clothes to arrive for family members birthday present that weekend thought perfect day day delivery and can wrap etc ready for Saturday... No Didn't happen no bell or anything Friday so Monday I get email saying we have left a card and where would u like delivery again?? Well that didn't happen, I finally got clothes on Tuesday but late... I have send them back now as Saturday on my lunch go out and buy something else!!!!! Awful services will never use them again!!
I have never made a complaint before; i view myself as a patient individual. After missing a delivery of my passport i attempted to reschedule a delivery for the following day to my work address. This appeared to be easy using the online system. Unfortunately within 5 minutes i had a text alert stating delivery was not possible due to x,y,z. At this point the online system becomes blocked and i am instructed to contact DX by phone. This took a total of 33 minutes and the issue is not yet resolved. Why is 'Her Majesty's Passport Office' not using the 'Royal Mail' which has been tried and tested for almost 500 years?!
really struggling to find out why a company like MBNA would choose dx for delivery. From my several experiences: 1- long delays 2- poor communication 3- difficult to reach customer services
my most recent one, I had to call MBNA to enquire about why I have not received the credit card yet. They put me through to dx, who arranged delivery at work address. I had to cancel some meeting and re-arrange my diary on that day but no one turned up. When I phoned dx, I was told this is because they needed more information about the address, which i already gave them in the first call. Moreover, they cancelled delivery without bothering to contact me about the needed details or the cancelled delivery. If companies like MBNA care about their customers, they need to use a service like Royal Mail, when the parcel can be left in one of the nearby royal mail depots for collection.
The goods, ordered late Saturday were here around 11:00 a.m Tuesday morning. The best delivery I've known without paying special rates. I note that other reviews are less complementary, but I speak as I find. Delivery services is a tough market and some companies are abysmal; but, from my (limited) experience, DX deserve an accolade.
They damaged the first bed I was due to have delivered on Friday and decided not to contact me or the place I bought it from, got it arranged for today (TUE) which they arrived, knocked on the door then left so we saw them driving away. Phoned them to let them know and they contacted the driver and now wont deliver until tomorrow. Worst ive ever dealt with and that's going some and this nightmare isn't over yet........
I scheduled to my passport to arrive on 3rd March 2014. I arrange my travel plan according to DX delivery schedule. I took off from work and I stayed home all day on 3rd date of delivery as was very important for me to have my passport on 3rd. I have been tracking delivery all day, followed up with phone call confirming delivery on 3rd. But guess what …nothing arrived all day. I tried contacting DX customer service 3rd evening by phone call and email but no reply as there is no one to support after 6 pm. This morning 4th March I again tried to calling customer service emphasizing the importance of delivery. I called 4 different times repeating the same thing. They couldn’t not able to contact DX depot in order to give me estimate time of delivery. Expediting delivery is far from question. DX on duty manager didn’t even apology on DX behalf for missing delivery on 3rd at first place. I paid $30 for home delivery to be convenient but it cost me lot more by cancelling all my travel plans due to delay in DX delivery day. Poor service and very poor customer service !!!
Her Majesty's Passport Office consider this courier company capable of making a secure delivery. There was an apparent first attempt of delivery on 22/02/14. That must have been a stealth delivery by the invisible man neither the four household occupants or either of the two dogs were able to notice. Second delivery arranged for03/03/14 was another epic fail. Three phone calls later I was advised that the courier had "failed" and returned to depot. I was assured of a next day delivery between 9am and 1pm, after several lengthy phone calls I have just received a call from Stephanie to tell me that this too has failed the package hasn't been put on the road. Still waiting for my passport, fingers crossed it's out there somewhere. This is more secure than Royal Mail? Really!? DX have displayed an astronomical level of incompetence. JUST DELIVER THE PACKAGE!
Sat in for two days waiting for a next day delivery parcel! No one turned up no one showed. Tracked my parcel and it said there was an attempt to deliver, no delivery was attempted I sat in waiting all day no calling card was left! When trying to call this company I was on hold for 40 minutes before giving up trying. I will never order from a company that uses dx secure to deliver again. Rescheduled delivery and still failed to turn up on the day delivery was scheduled for this is absolutely disgusting service!
We were due to have a radiator delivered today (3/3/13). It was essential that it was delivered today as it was the final day of our builders being on site so they could fit it for us. I had arranged to take a day of annual leave to receive the delivery an ensure it was fitted correctly.
I received a text message this morning explaining that we would have the delivery between 12 and 6pm. I logged into the DX website at 3pm to track the order using the number I was provided, this failed to work so I was forced to phone a premium rate number to discover the whereabouts of the delivery. I was informed by the DX Wolverhampton depot that the delivery would be with us within an hour. I waited until 5:30pm and still no delivery, at this point I called the Wolverhampton depot directly, they assured me that the driver was still on the road but they could not get hold of him to locate him. I was assured I would be called back with an update-this never came! At 6pm I left the house with no delivery! I am now left in a situation where:
I have taken a days annual leave at a cost of approximately £150 to me
I am going to have to pay for another days labour for my builders to come back and fit the radiator.
I still do not know when my delivery will arrive.
I was not contacted once throughout the day to let me know the situation and have been massively
. I look forward to a response and a positive solution to this matter. I also fully expect to have my product delivered tomorrow!!
Having ordered an item on a Saturday, I didn't expect to receive the item until the middle/end of the week. Imagine my surprise when it arrived on Monday! So full marks for both company and DX . I am lucky that I can have things delivered to me at work, so I don't have to wait in. Based on this experience, I would rate DX very highly.
I had trouble with my delivery as I was out when they were first delivered, when I rang back the number, I was accused of my house having no number on it, or being 'tucked away' when it is numbered and clear on a main street - which was acknowledged when it actually was delivered. This rearranged my delivery for the next day, which I made arrangements to be at home all day to wait for it, expecting it between 9-5, nothing showed up, I wasted my whole day, and my tickets were finally delivered at 7.15pm, interrupting my evening after wasting my day. I'm glad to have the tickets finally, but a very disappointing first impression from this company.
Well recommended this site , my girlfriend is so so fussy ! So am I because she likes me to like her things too ! So to mega fussy people basically ! We love the things on this site ! Classy & don't look tarty ;')
So pleased & will definitely by again , hope this helps guys bye :)
I received the tracking number from Fishtec and tracked the item, delivery scheduled for Monday, waited in, no delivery. Looked on the web site which reported that the item had been delivered. Escalated this by email, received a response that no it had not been delivered, and would be done on Tuesday. Waited in, no delivery despite being assured by email that it would arrive. Looked on web site which said delivery had been attempted and card left (a blatant lie). Angrily I emailed them again and escalated to the sender of the package(Fishtec). The sender assured me that DX would deliver on Wed. Waited in , again no delivery, Sent emails to DX but no response, emailed sender who escalated it to DX. When I was out on Thursday received a phone message from DX asking me to ring back , which I did twice, Both times no answer. DX had then emailed the sender saying I had not rung back but would schedule delivery for Friday. DX have not responded to my last few emails and I sit here Friday still waiting for the delivery. I receive packages from delivery companies all the time and DX are without doubt the worst I have experienced. DO NOT EVER USE THIS COMPANY
My wife is currently awaiting a vitally urgent document. We weren't in so card left but the tracking number is not recognised, either on the website or the 0844 (5p per min!) phone number that they gave. My wife was trying to call customer services all day to speak to a PERSON but with no luck. Not impressed. I have emailed the email@example.com address given in reply to other complaints so will see what response we get. I'm writing this at 4am because I cannot sleep!
For the purposes of the DX people my email to you was entitled DX*******0GB not recognised - URGENT. From Richard L. Looking forward to a prompt response so you can possibly recover some stars on this post!