thefreemason.com reviews

7 Weeks and Waiting

Order placed on 7 March. Requested update 27 April. Neither order nor response as yet.

Jahangir Optional Minhass found this review useful

Poor Delivery Times

I have used this Company for several years and have been very pleased but the last two orders have been very disappointing as I ordered some Provincial Regalia, when it arrived I was not happy with the product I phoned and was informed that they would replace it from another manufacturer it eventual arrived after waiting over 2 months. The next order which was for a pair of trousers was ordered on 27/9/2011 and eventually arrived on the 14 November 2011. I feel this is an excessive time to wait for a product. I will of course give them another chance next time I require anything

Jahangir Optional Minhass found this review useful

always recerived an excellent service

I buy fairly regular from thefreemason.com and never had any delays or problems.

Gordon
Skelmersdale 1658

WHAT I EXPECTED.

ordered my item and it came next day good prices all that i ask for

Excellent Service - as usual

Ordering online is quick and easy to do. The free delivery does away with any little shocks when you hit the 'checkout' page.

a very good service

The goods are first class and the delivery service is very good

High expectations met with quality and assurance.

In our dinners before Lodge meetings Brothers often share what they are reading and studying; what they are purchasing (rings, car emblems, hats, shirts, aprons, Masonic Passports, and etc); and we often take the items with us to share with like minded men. I have never been disappointed with an item from Freemason.com and I will continue to give them my business.

excellent service as always!

there was a slight delay with the order so they upgraded the item at no extra cost to meet my deadline.

First Class Service

I have ordered many items from the Freemason and have had excellent service

Delivered exactly as promised!

Very happy (as usual) with this company.
Thanks for your ongoing high level of service!

fall in standards

a recent order was poorly handled from start to finish.Not up to usual standard.

04 October 2011

Reply from The Freemason Ltd

Dear Sir - sorry we don't seem to have met your expectation on this occasion. If there is anything we can do to rectify any issues please don't hesitate to contact us. Would you be so kind enough to contact us so we can find a satisfactory outcome for you.

First class service

The order arrived very quickly, the goods were in first class condition. I will continue to use this firm

best i have found.

i have used this company several times,there regalia is of extremely high quality,service cannot be bettered .i shall use them for my needs permanently .

no problem

everything went fine

very good

prompt efficient But what did you expect but that

Just what I needed

An excellent piece of work, every Mason should have a copy in his Case.

Excellent service & easy to use

Friendly to deal with. A huge wealth of knowledge.
I have used them on many occasions and have never been let down. They have even helped by reading sections of books over the phone to me when I 'forgot to order in time' to help with the odd speech.... nothing is too much trouble for them!!!
(I did buy the books!!!)

Great quality regalia combined with excellent service and customer support!

Just over a year ago I purchsed regalia for Provincial Stewards honour which after some heavy use developed a fault with the fastening strips coming away from the material. I e-mailed the Freemason and explained the problem and they immediately agreed to take the faulty apron back and replace it with a new one, including refitting the badge. I was extremely pleased and impressed with their service. I have since bought two sets of cufflinks and they are of very good quality.

First class service

Order accepted. Delivery made in quicker time than anticipated.

5 Star Experience

A good quality product at a reasonable price, delivered on time - what more could you ask for?

Jahangir Optional Minhass found this review useful

It was Excellent

I was vwery please how quick I go what I ordered and we recived it within the time they said and it was in good order when it arrived Thankyou.

Jahangir Optional Minhass found this review useful

Did everything I asked of them, will come back

I have orderd several times from The Freemason. When I had doubts, the customer support people kept me up to date. I am happy to come back.

Excellent service will definitely use again

Thanks for all your help, the book is great and has given me ideas for the ladies speech. Cant wait to receive the case!

If you want it? They did!

Company very serious

Excellent service

Prompt delivery and as described. Recommended +

*****

Excellent service, kept fully informed with despatch date

Good service

Ordered a book, came quickly was as expected. No complaints.

Great service - 1st Class product quality

A proper masonic regalia company - really helpful staff and i can see the difference in the regalia quality. They have lots of books and rituals in stock also