thefreemason.com reviews

thefreemason.com reviews

Good
8.0
from 0 - 10
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About

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7 Weeks and Waiting

Order placed on 7 March. Requested update 27 April. Neither order nor response as yet.
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Poor Delivery Times

I have used this Company for several years and have been very pleased but the last two orders have been very disappointing as I ordered some Provincial Regalia, when it arrived I was not happy with the product I phoned and was informed that they would replace it from another manufacturer it eventual arrived after waiting over 2 months. The next order which was for a pair of trousers was ordered on 27/9/2011 and eventually arrived on the 14 November 2011. I feel this is an excessive time to wait for a product. I will of course give them another chance next time I require anything
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always recerived an excellent service

I buy fairly regular from thefreemason.com and never had any delays or problems.

Gordon
Skelmersdale 1658
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Review by confirmed purchaser

WHAT I EXPECTED.

ordered my item and it came next day good prices all that i ask for
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Review by confirmed purchaser

Excellent Service - as usual

Ordering online is quick and easy to do. The free delivery does away with any little shocks when you hit the 'checkout' page.
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Review by confirmed purchaser

a very good service

The goods are first class and the delivery service is very good
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Review by confirmed purchaser

High expectations met with quality and assurance.

In our dinners before Lodge meetings Brothers often share what they are reading and studying; what they are purchasing (rings, car emblems, hats, shirts, aprons, Masonic Passports, and etc); and we often take the items with us to share with like minded men. I have never been disappointed with an item from Freemason.com and I will continue to give them my business.
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Review by confirmed purchaser

excellent service as always!

there was a slight delay with the order so they upgraded the item at no extra cost to meet my deadline.
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Review by confirmed purchaser

First Class Service

I have ordered many items from the Freemason and have had excellent service
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Review by confirmed purchaser

Delivered exactly as promised!

Very happy (as usual) with this company.
Thanks for your ongoing high level of service!
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Review by confirmed purchaser

fall in standards

a recent order was poorly handled from start to finish.Not up to usual standard.
The Freemason Ltd

Reply from The Freemason Ltd

Dear Sir - sorry we don't seem to have met your expectation on this occasion. If there is anything we can do to rectify any issues please don't hesitate to contact us. Would you be so kind enough to contact us so we can find a satisfactory outcome for you.
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Review by confirmed purchaser

First class service

The order arrived very quickly, the goods were in first class condition. I will continue to use this firm
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Review by confirmed purchaser

best i have found.

i have used this company several times,there regalia is of extremely high quality,service cannot be bettered .i shall use them for my needs permanently .
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Review by confirmed purchaser

no problem

everything went fine
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Review by confirmed purchaser

very good

prompt efficient But what did you expect but that
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Review by confirmed purchaser

Just what I needed

An excellent piece of work, every Mason should have a copy in his Case.
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Review by confirmed purchaser

Excellent service & easy to use

Friendly to deal with. A huge wealth of knowledge.
I have used them on many occasions and have never been let down. They have even helped by reading sections of books over the phone to me when I 'forgot to order in time' to help with the odd speech.... nothing is too much trouble for them!!!
(I did buy the books!!!)
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Review by confirmed purchaser

Great quality regalia combined with excellent service and customer support!

Just over a year ago I purchsed regalia for Provincial Stewards honour which after some heavy use developed a fault with the fastening strips coming away from the material. I e-mailed the Freemason and explained the problem and they immediately agreed to take the faulty apron back and replace it with a new one, including refitting the badge. I was extremely pleased and impressed with their service. I have since bought two sets of cufflinks and they are of very good quality.
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Review by confirmed purchaser

First class service

Order accepted. Delivery made in quicker time than anticipated.
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Review by confirmed purchaser

5 Star Experience

A good quality product at a reasonable price, delivered on time - what more could you ask for?

The Freemason Ltd Details

About this company

Visit thefreemason.com

Contact information

Call us on: +44 (0) 1299 822333
We live here: Central Building, Worcester Road
DY13 9AS STOURPORT-ON-SEVERN
United Kingdom

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