I was looking for a cheaper alternative to the bank, for buying a large amount of currency (more than 50K). Obviously I was very worried as it was all my savings; so I enquired about the company on the phone with HMRC and the FCA, to check their registration numbers, which revealed to be legitimate. I first transferred a smaller amount, then I saw it was credited properly to the target foreign account, then I proceeded with the lump sum. The FX firm proved to be rapid (same day transfer for the small sum; it took about 2 days to credit the large sum, which was free of charge and at the rate agreed on the phone), efficient, and with a decent rate (better than the bank).
Have done a great deal of Research as to who provides the best rate in the Market and FX have always come out on top. Have dealt with Jane / Sam / Owain so far and all have been brill.! Service is second to none. Have trusted them with huge amount of transfers so far and they have never let me down. I would recommend all to the FX Firm, you can 100% trust them with any amount, as they use Barclays Bank for the money transfer and it is tracked all the way through from UK to the destination Bank.
I moved to the UK about 4 years ago from the US, but I needed to continue making payments on my student loans. Unfortunately this meant that I was going to make regular funds transfers from the UK to the US. Having done this 3 times already from moves to France back to the US then to the UK, I was thinking I'd be spending the next however many years stressing about how to get money abroad. But when I was quoted the rate from FX, I was shocked at how great the rate was and how confident I felt in my rep. I deal with the same guy ever quarter for close to three years, and it provides me with such peace of mind. He's so reliable - I actually look forward to sending him an email every month. I am sold hook, line and sinker. FX Firm is the only company I will work with.
As a first time funds trader in a dynamic time critical environment, I did my research thoroughly and consistently FX Firm provided the best rates. To access them, you must obtain an online account- trading via email is slow and gets you a slightly lesser deal. That said, the email help was personal and answered all our amateur questions with patience. They will provide an opinion, though it is wise to do your own research and not rely on this- they are not being paid to forecast the future. They will however answer technical questions fairly promptly WITHIN UK TRADING HOURS. Having an online account is thus key.
Confirmation of online trade was instant. We transferred funds in advance, which was seamless (wired into a local-currency account). Purchased funds were deposited direct into our foreign account same day as trade.
I approached the FX Firm because we were buying a house in London and needed to transfer a lot of money from accounts abroad. We got a much better rate then what was offered by our banks, and using the FX Firm has saved us a lot of money. When we first got in touch we were a bit skeptical as it was the first time we used such an entity for making a transaction of such a large amount of money. But everything was super quick the money arrived in our account in GBP on the same day as they received the EUR from us. We are using them now for all bigger transactions that we have to do. Would recommend them 100% and have no reservations. To all those that are hesitant I can only say that I felt exactly the same way at first but after having done about 5 transactions with them and all was always perfect and super quick, don't worry and go ahead and save yourself hundreds or thousands of pounds compared to the rates your bank offer.
My account manager is Sam. I live in the USA and regularly transfer small (< £10K) sums into USD. I simply e-mail him for a quote, accept it by e-mail and transfer the money into the FX Firm account. Sam normally responds to my first e-mail in about 30 minutes, and the whole process is completed in < 48 hours.
I often cross quote to make sure I am on a good rate, and it's ALWAYS the best, with no hidden charges.
This was my first time using The FX Firm, and I can't express how pleased I have been with them. The communication from start to finish has been phenomenal.
I initially was planning to use a larger, more well know fx company, and after countless issues setting up an account, multiple times calling only to be placed on hold, being told someone would call me back only to wait and find out it was a lie, I gave up and started to research further.
I found The FX Firm, and although they only had a limited number of reviews, they were all positive. Not only were the reviews positive, but they also provided the best exchange rate.
I just completed my first transaction with them and will not hesitate to continue to use them. Sam Bennett, Owain Walters, and Jane Burn were fantastic in answering my questions, and dealing with my initial concerns. The communication and promptness of this company could not have been better. Thank you.
When I first looked around these guys gave the best service and also the best rate. I was very dubious of sending 18K to these guys who I had never heard of and could find no credible write up, except these reviews. Anyway I made the leap of faith, which was a big one when you consider the amount being sent. Sam did a great job and within 2 days the funds were in my account. I can say these guys are legit and did. Great job.
I have used the FX Firm for small amounts (<£5000 a time) to send money to RSA. The quotes and responses have been very, very good. I don't even bother shopping around now. (although always a good thing to do)
During our transactions we always felt as our interests were important, specifically to achieve the best possible transaction rates. We were never felt pressurised to make decisions and very much had control. Will definitely be doing future business with The FX Firm again - thank you Sam.
I could not have been more impressedwith the service received from your company. Every query was answered immediately, even in the evening, and the transaction went through with no problem at all. My funds were transferred from my account in the uk to my sisters in BC Canada in less than 48 hours. Transfers within banks in the same state made on the same day took from 7-10 working days! Excellent service. A refreshing change in our somewhat mediocre business world! Thank you
Not only did the FX Firm offer me the best rate, their service was excellent too. All my fears and concerns regarding the transfer of funds were addressed promptly and to my satisfaction. Payment was made to my account on the same day that they received the funds. It was a pleasure to deal with the FX Firm and I highly recommend them.