The FX Firm reviews

The FX Firm reviews

Excellent
9.6
from 0 - 10
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Review by confirmed purchaser

HIDDEN COSTS

I was informed there will be no further charges when the transfer was made but unfortunately there were hidden charges and recipient received less then what they were meant to receive.
I am very disappointed as I had other better options at the time but the conversation and deal was clear but unfortunately have been misguided.
Please ensure you agree and confirm the deal.
The FX Firm

Reply from The FX Firm

Dear Mohamed,

Thanks for taking the time to review your experience. I have taken a look at the file for your transaction and can confirm that we covered all intermediary fees for this transaction and without any further information; I can only assume the recipient bank charged a receiving fee.

We are one of only a few brokers that pay the intermediary bank charges but given the variable nature of fees levied by recipient banks it is impossible for us to know in advance whether any would be charged.

We would be pleased to make good on the bank fees and have put a note on your file to reduce our margin on your next transfer.

Yours sincerely,

The FX Firm
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Review by confirmed purchaser

Efficient,easy and quiet

I ve transfered some money, from France to UK, some time ago , the rates were interesting, but more important I felt confident with FX firm, I ve never been worried.The transaction was efficient, fast and smooth.
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Review by confirmed purchaser

Best money transfer firm available.

Prompt and very courtious service and , generally speaking, the best rates available
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Review by confirmed purchaser

Paying foreign suppliers is much cheaper than using my bank ... to be frank.

Have used this service a dozen times now over the past couple of years, and it has been quick, simple and cost justifiable each time. The rates for larger transactions are very good, maybe less so for smaller amounts (1000-2000 euros or dollars), but I have saved money every time rather than using my business bank account. I email them with a request, and normally get a reply within 30 minutes with the total cost of transaction. I have accepted their offer every time. Not sure why people still use banks for this type of transaction.
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Review by confirmed purchaser

Fast, reliable and helpful

I've been using the FXFirm for over a year, and I'm very happy with their service, queries and responses. I cannot other than give them full stars.

Thank you for your services.
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Review by confirmed purchaser

TheFX Firm do what they say they will

So far I have only used the service 3 times, and handing over money to strangers is always a worry. So far any small concerns have been totally unfounded.
I have managed to reduce my bank charges as a result, so I am a happy girl!
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Review by confirmed purchaser

The highest level of service imagineable!

These folks were really professional. No hitches or surprises, and they keep you personally informed if there is a need to. Why wouldn't you use them?
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Review by confirmed purchaser

Great Service

Very helpful and a great service. Easy to use and payment made promptly. Will use again and certainly recommend this company.
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Review by confirmed purchaser

Fast, reliable, nice

All good
Have been using their services for more than a year and will keep doing so
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Review by confirmed purchaser

Reliable, responsive and good rates

I have now used the FX firm for more than 20 substantial trades to move the proceeds of my UK house sale to the USA and I am delighted with the service.
All trades went smoothly and quickly. The phone service and email follow-up was prompt and efficient, and (using the OANDA daily rate as a benchmark) the exchange rate was only about 0.7% above the interbank rate - far better than going through a retail bank. Many thanks and kudos to Jane, Sam and Owain. Keep up the good work.
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Review by confirmed purchaser

Great service, Great company.

I have used the fx firm several times and have always found their service to top notch,
the staff are very helpful and a pleasure to deal with.
I would not hesitate to use their services again should the need arise.
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Review by confirmed purchaser

Very happy with service offered

I would be happy to recommend the FX Firm to anyone wanting to transfer Capital sums or regular currency transfers. I have always found them efficient, reliable and very much cheaper than using the retail banks.
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Review by confirmed purchaser

Always reliable, eventually.

Have always been dealt with fairly and efficiently but communication can be delayed by changes in staff. The rates compare favourably with those received by friends who also spend long stays in the USA. FX will remain my broker of choice for the foreseeable future.
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Review by confirmed purchaser

Just great at transferring money

I use them occasionally to transfer money to relatives overseas. It's done efficiently at decent rates.
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Review by confirmed purchaser

Efficient company to work with

I have been using The FX Firm for about 3 years now to transfer funds to Amercia. Before this I used my high street bank, I wish I'd tried them earlier as I have found them to be very efficient and responceive to my currency transfer needs., They are a very friendly company to deal with, they always give me fast excellent service and give great rates. I would thoroughly recommend this company.
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Review by confirmed purchaser

Excellent and reliable service over several years.

I have used the FX firm for a number of years to make regular currency transfers. The process is simple and reliable, while the service from the company has always been very helpful and efficient. I have recommended them to friends and will continue to do so.
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Review by confirmed purchaser

First class and speedy service by polite and friendly staff

Making a foreign exchange is so simple to do using the fx firm. Sam my agent explained to me everything that I needed to do and the transfer of funds was made swiftly and quickly and at a virtually unbeatable rate. I have used these a number of times now and they are the only ones I will ever use. They are simply the best.
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Review by confirmed purchaser

EXCELLENT

FX FIRM IS SO QUICK EASY TO DEAL WITH SERIOUSLY WOULDN'T BOTHER DEALING WITH ANY OF THEIR COMPETITORS
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Review by confirmed purchaser

Great company, very effecient

Was skeptical when I was first transferring money, but have recommended to many people!
The FX Firm

Reply from The FX Firm

Dear Richard,

Thanks very much for your review and recommendations, we really appreciate them.

We will continue to try and please!

Thanks,

The FX Firm
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Review by confirmed purchaser

Fantastic service. Replied promptly to emails. Would definitely use again.

Fantastic service. Replied promptly to emails. Honest, quick and responsive. Would definitely use again.

The FX Firm Details

About this company

Visit The FX Firm

Contact information

Write to: info@thefxfirm.com
Call us on: +44 1628 560010
We live here: 55 High Street
SL7 1BA Marlow
United Kingdom

Category

The FX Firm is ranked 6 out of 24 in the category

The FX Firm is ranked 18 out of 260 in the category Money

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