Reply from The Home Laundry Company Ltd
[REPLY]
- Reviews (301)
- John
- 1 Review
Wonderful Service, Nice people
Ordered one day 1 query dealt with in a very friendly manner. Product received 18 hours later. VERY impressed could not recommend any higher.
-
- Becky 'Bahh' Woolley
- Crewe, GB
- 1 Review
Who says Customer Service is dead in this country!
I would like to thank The Home Laundry Company and Mark in particular for the exceptional customer service and for supplying a quality product. I made a couple of glitches when ordering and instead of being ignored or fobbed off Mark went out of his way to ensure I got the product I wanted.
Dare I say it - it is the most beautiful washing line ever! My only recommendation would be to speak to Mark or one of his colleagues prior to ordering to make sure you are buying the right line for your needs.
I cannot recommend this company or its staff highly enough
Mrs B
- John
- 1 Review
Good product backed up by quick delivery.
I was looking for a circular clothes line that was somewhat stronger than the ones that were available on the high street (or the DIY superstores). I came across this site, was impressed by the specifications and on this basis placed an order. The clothes line arrived within 48 hours of ordering, and on inspection I have to say it lives up to my expectations.
- Lynne
- 1 Review
Simply the best! Better than all the rest!
You will not be disappointed buying as I did recently, the rotary air drier which is very robust, very well made, and can withstand the high winds I have in this area.
Truly delighted with this product which came with three free soft grip pegs and a nice cover.
Considering the previous rotary air driers I have bought from other companies this by far is superior! It's now not a chore to put the washing out!
Loved the quality of the soft grip pegs too.....so I bought them as well!!
- Christine
- 1 Review
Pleased with rapid delivery but there is a crack in one of the plastic joints / supports
I have e mailed to the home laundry company & attached a photo of the cracked joint but so far have not had any response
Reply from thehomelaundrycompany.co.uk
Mark Nicholson
General Manager
- Evan Richard Morris.
- 1 Review
EXCEPTIONAL SERVICE.
This is an excellent firm to deal with. The person I placed the order with was polite and very helpful and the rotary clothes line I ordered arrived the next day! Amazing! Am also very pleased with the product and would recommend , that if you need anything - you would be quite safe to place an order with them
- REGINA SEMLEY
- 1 Review
everything I want in a rotary clothes line
Easy to put up and plenty of line space for a good load wash.The small rotary clothes line doesn't take up much space in a small garden.
- Eric
- 1 Review
Very Good But?
The new rotary dryer is a good buy, delivered promptly and the product was as stated. Concreted the ground peg in and it was up and working the next day.
One point to consider, the main upright is in two sections for some reason, there is a short bottom section into which the main top section fits, no idea why this should be. Introduces a week point near the base of the pole we shall have to see how it goes long term. My engineering background and training does not particularly like this idea, can only guess they have the bottom sections become stuck and then the whole pole is lost? Very strange the one it's replacing has been there 12 years and never got stuck in!
Reply from thehomelaundrycompany.co.uk
Thanks for your great review and comments.
Let me reassure you on the 2 piece pole that we use on this particular product. Firstly the gauge of the steel we use and the length of the internal swage has been carefully considered to ensure that no weakness is caused by this specification.
Secondly I am happy to give you a categorical assurance that we have never heard of a lower pole becoming stuck in the ground spike – in fact the chances of this happening are exactly the same as if the pole was one long section??
Finally in the very unlikely event that what you are suggesting DID actually happen then we would not hesitate to send the unfortunate customer a new lower pole and a new ground spike.
Were very confident about our products and that’s why we give an extended guarantee.
Once again many thanks for your comments.
Kindest regards
Mark
- Sharon
- 1 Review
- Claire
- 1 Review
quick to arrive, and quick to put up. Great, thanks. If I HAVE to be picky I'd have liked more pegs!
Really don't have time or desire to write a fuller review!
- Norman Gill
- 2 Reviews
Looks an excellent product!
Bought this rotary drier after looking at several alternatives - none of which impressed - after previous experiences with other models. This looks and feels well made and easy to use - several useful features. Bought the smaller model which I hoped would meet my needs and this certainly seems to have enough capacity to cope with even my biggest wash.
Many thanks for a good product and rapid delivery.
- Jennifer
- 1 Review
Just need the sunshine!!!
Hi, just bought this outdoor clothes dryer and its really sturdy, easy to put up and even looks good!
- Ann G
- 1 Review
Plenty wishy washy days with fab rotary dryer.
A great sevice, rotary dryer is grt value for money, not like cheap ones really sturdy and well made and metal spike makes a big difference.would recommend this product. Thanx.
- jan edler
- 2 Reviews
high and dry
this rotary line was for my daughter, she is very pleased with it, and it went into the ground very well. Prompt delivery as well.
- Customer
- 1 Review
Excellent order/delivery times!
I ordered my rotary airer at approximately 11.30 hrs one day and it arrived at 16.30 hrs the next - amazing.
Unfortunately I have not unpacked it or used it yet as I am in the process of re-landscaping my garden and I ordered the airer in preparation for when the garden in ready.
It is currently waiting patiently in my kitchen, but it is packaged so well that it is not in the way.
Thank you
- Mrs Maureen Taylor
- 1 Review
Excellent customer service fast delivery, and product exactly as description.
Most impressed with this company for product information and wide selection of Rotary lines. Ordered by phone on Tuesday, goods delivered Wednesday by noon.
Quality and value of product outways any seen on the high street.
Also recommend the Large pegs.
- Karen
- 1 Review
Very good service prompt delivery
Very please with my new crank lift line the extra height keeps bigger items of washing from touching the ground and I can walk underneath without getting caught up in the line
when putting items on the inner runs. Didn't find the line too heavy to manage but would recommend that you have two people when attaching the top of line to the base pole. W hen reaching at arms length its hard to keep good hold and stay balanced to slot into the base pole and the longer you take then it starts to get heavy. Once done its very easy to manage. Best of all washing drying much quicker than my old line.
- Kathy Pye
- 3 Reviews
Good quality product, delivered on time
Satisfied with product - awaiting installer but it looks sturdy which is what I wanted.
- Customer
- 1 Review
Great service.
Product was exactly as per the description on their excellent website. Delivery was really quick. What more could you ask?
- JOANNA
- 1 Review
Excellent value for money, prompt delivery, no problems!!
Did exactly as it said on the website!! Thankyou!!
- Brenda Curties
- 1 Review
Very efficient service! Very good quality item.
Very pleased with the rotary clothes dryer - it appears to be easy to put up and down. Is very good quality material. It is well designed and thought out. I like the cover although I wonder if the zip should have been put at the other end. Also I am only 5ft.2". and it is a little difficult to put on and take off the cover. Besides that very good.
Would recommend it to anyone.
My only quibble would be that it is a little expensive!
- Eve Sutch
- 1 Review
Great speedy service!
Having just moved to a property with no washing line I was desperate for something on which to hang my dripping clothes. I ordered a small rotary washing line from The Home Laundry Company. It arrived within two days and proved to be well made and sturdy. I can't wait to use it when it stops raining!
- Trevor Dean
- 2 Reviews
Great service
Very efficient and quick delivery. Will use Home Laundry again. Rotary Washing line looks extremely strong and hopefully will last me many years.
- Charles
- 2 Reviews
Nice Rotary Washing Line, shame about the spike
It is not rocket science to be able to design and manufacture a rotary washing line, and found this company on the web.
I think everything is designed in the UK but not sure about the manufacture?
It does look good and seems to be a quality item and has a 5 year guarantee, I expect this to last me at least 100 years
Reservations
The postage cost seems high as the device is not heavy, but it did arrive very quick
My biggest annoyance is reserved for the strength of the ground spike, if you’re going to supply a spike that looks like that, sturdy, you are going to hit it, and it’s not designed to be hit, and they do go on about their pole diameters.
I know they say it is free but, I managed to bend my spike, down to 1 weetabix now.
Unless your garden is made of cheese dig a hole.
Reply from thehomelaundrycompany.co.uk
Mark Nicholson
General Manager.
- Wendy
- 1 Review
- Lynda
- 1 Review
Whirlwind Rotary Line Service
The rotary washing line arrived the day after ordering. It was easy to put up, the most effort needed was to drive the spike into the ground! The washing line is just the right size and height from the ground and is much stronger than any other rotary clothes line I have previously purchased from elsewhere. A good value product and so far worth the money spent on it.
- Mr Chris Elliott
- 2 Reviews
An excellent choice!
The rotary washing line was delivered without delay and I was immediately impressed with the quality of the packaging - no chance of getting damaged in transit. The instructions were very straight forward and there were no difficulties installing it. Very pleased with the quality of the product. I would happily recommend the Home Laundry Company to anyone considering such a purchase. They certainly made me feel that the customer is important!
- Mr Alistair Stewart
- 1 Review
First Class Service
This was one of the best deals I have had for a long time. The information given to me was first class. The date of delivery was bang on time and it was over the May holiday.
WELL DONE HOME LAUNDRY STAFF.
- Carolyn
- 1 Review
So far, so excellent!!!!!!!
Have only just received my 30M Rotary Washing Line, which was delivered within 2 or 3 days of my order. I've been away. so not sure which, but it was fast. It also seems to be of excellent quality. Only time will tell, but at this point I am very pleased with both the service and the product. Thank you.
- Pauline
- 1 Review
Excellent service and product
The outdoor airer is well made and sturdy. It's exactly what I needed and quite attractive ! The item arrived quickly and packaged well with recyclable materials. The website was easy to navigate , ordering was easy. I would and have recommended them .
- Derek
- 1 Review
The Home Laundry Company should clean up with their exceptional customer service
I placed my order online and expected the normal mediocre level of service but The Home Laundry Company exceeded all my expectations with an outstanding product in double quick time. I have bought hundreds of items over the years mail order and online but this was honestly my best buying experience, Thank You Home Laundry Company.
- IRIS
- 1 Review
Brilliant product, brilliant company
It was very easy to order over the phone and the rotary drier arrived as promised, on time.
- Linda
- 1 Review
Great service,great product
I received my rotary line very promptly. It is up and running now the lovely weather is here. it seems very strong.I am very happy with it. I did phone up as I had not had an e-mail to confirm order as it had said i would on the web site.the gentleman was very helpful on the phone and told me the line was on the van and on its way to me that day. It was and it arrived safely.
- Richard
- 1 Review
rotary washing line
This item was delivered on schedule with all of the required attachments with it. I would recommend this purchase to anyone.
- Jane
- 1 Review
Superb well designed product.
Friendly and helpful on the telephone, delivery as promised. Found useful link on web site to utube showing how install the ground spike. Would recommend without hesitation.
- Andrea
- 1 Review
Best rotary line I have owned!!
Delighted with my 60m rotary line. I rang the company before ordering and got good advice from a friendly person! The product was delivered 2 days later, was easy to assemble and is the most sturdy, attractive rotary line I have ever had - and was very competitively priced. I will certainly order from The Home Laundry Company again.
- Gemma
- 1 Review
Fast delivery & lovely product!
Ordered on Sunday evening & our washing line was delivered on Tuesday morning. Fantastic service & the rotary line is sturdy & well built. The cover for it & the pegs are a nice added touch & will be handy as well. I'd highly recommend The Home Laundry Conpany :)
- Kate
- 1 Review
happy customer
Arrived next day, installed without a hitch and appears to be of good quality
- Phyllida
- 1 Review
Excellent
Speedy delivery and all that it said it was. Very pleased with the service and product.
- elaine
- 1 Review
great service and good quality product
I wanted a rotating clothesline that looked good as well as being functional and I had been disappointed with similar products offered by other online/ DIY stores which cost so much more. I was impressed with THL Co web site and the reviews helped me decide to purchase from them. I placed the order on Sunday night and my product arrived on Tuesday, which was very efficient.. The minute I opened the parcel it was clear that I had bought a quality product; it is strong, robust and looks good too. It was extremely easy to put together and I installed within minutes in the garden. We have used it a number of times already and it works brilliantly. It rotates, takes a huge load of washing and doesn't look bulky or industrial! I am very happy with my purchase.
