Always received items as described
Basically what you should always get from an online store
(Sadly this is not always the case)
I always open my emails from the hut group as I am never sure what deals they have on. I just so happen to open a few emails of late that have contained amazing deals for Christmas presents that would have coat a fortune elsewhere it on the high street! So I placed my order and with in a coue of days it was in my hands :-) great products at amazing prices! Can't fault it will always go to the hut group first for gift ideas :-)
Last time I will be shopping with the Hut as their customer services are absolutely rubbish, over the last few years out of the many purchases I have made with them, 50% of the time there would be a problem withthe order but this time they beat it, out of 8-10 orders they cancelled all but one, stuff the Hut.
Ordered few things on the website and they just cancelled half of the order. No compensation for the trouble or anything. It was meant to be a present but because of this I couldn't get the gift on time. Really disappointing service to a loyal customer.
Avoid the hut at all costs. They will send you nice emails about their fantastic offers but invariably you will be left disappointed. I have used this site three times. Each time I have had problems with my order. The first order I placed I ordered 2 MEDIUM t-shirts, exactly the same brand, style and design just different colours. One t-shirt was the correct size and the other, although the label said it was medium, was probably more like XXL. I returned the incorrectly labelled t-shirt and they said they didn't receive it. They ignored me when I sent proof of postage. The t-shirt was only £10 so I wasn't too put off. The second time I ordered something, everything was fine. I paid my money and then they cancelled the order and gave a refund citing payment problems despite the money leaving my account!... I had to wait 3 days for the money to come back on my card and couldn't place the order again as there was no stock. The third time they sent me a jumper with oil or ink stains all over it. I sent them pictures of the damage and they never got back to me.
Absolutely useless company. They have no telephone numbers and you can only contact them via their stupid online message centre. I will never order from them again.
Great value, good quality products usually with free delivery. I have bought most of my Christmas presents on this site. Items always arrive promptly and as expected. Can't fault it. Love it!
The courier Yodel has been awful, they have written on the online tracking that my items were delivered and were put through my mailbox but they weren't. I ordered shoes. How could shoes fit through a mailbox?
Purchased an X360 Sennheiser gaming headset on a Monday morning, received dispatch notification later the same day, then received delivery via Yodel courier 2 days later as part of the free delivery service.
Item is excellent, it was available at the cheapest price on the internet and the service provided even better. Well done to the guys at The Hut I'll definitely be using them again.
I've ordered several items now from TheHut now. All great fashion items at a fraction of the price of the high street with great offers for free items.
Orders are despatched promptly & the customer service is great.
Was able to place order easily on your website and payment was a breeze as well. Timing to receive my order was also quick and efficient
Was pleased with the communication and the fact that your delivery service left my package with a neighbour. Made the whole experience easy.
I often browse The Hut, but often the price is not very competitive. However, my last 2 shops have been great with good prices, excellent delivery times and good quality products.
Therefore, I am very happy with the service and experience of my last 2 purchases, which were all from the 3 for £20 range.
Using the website was very easy and the prices were great, especially the offers. The order went through without a hitch and the items came very quickly despite being free delivery! Most of the items are for Christmas presents so do not know yet if sizes fit but the quality and style look really good. Even more pleasing was the free wallet added to the order. Very happy overall and will definately be using the site again especially as I have received e-mails since my order with even more money off deals!!!
The orders were dispatched in quick time, however when an item is to be returned, there is no returns form. It's a long painful to and fro of emails via an online message centre. Try to get your order right, as the returns are not worth the hassle. I think that's what they want!!
My order was delivered very promptly.
Communication was great.
The items were the cheapest I could find them for on the internet.
One item looked top quality but a cheaper version was available elsewhere so I was concerned it might not be that great but I had no reason to worry - It was a top notch branded item.
I will definitely recommend The Hut to friends and family and will always check their site for future purchases.
I have received several parcels, the contents of which have been for the most part very pleasing. The items not as appeared, so requiring returning to theHut has been an entirely different experience. Long winded messaging via the site, awaiting replies, non arrival of courier etc & the cost/hassle of postage means I would recommend everyone to be sure of the suitability before placing an order.
A site which has a wide scope of products from trusted and quality brands which have some amazing deals mixed in, the special offers are dynamic and rewarding when you get just what you didn't realise you were looking for but at a realistic price that you are willing to buy at. The delivery options are a breath of fresh air too.
Please be wary of this company. If you have any problems there is no phone number. You have to contact them via email and their customer service is awful. They don't actually listen to your complaint and send you generic emails.
I'd avoid them at all costs. I'm cutting my loses and keeping my order as I can't be arsed with the hassle
Charles Hindenburger found this review useful
Hunted everywhere and stumbled across this perfect little place. Clicked the link and there was the dress id nearly spent a hour looking for! Quick simple and selected. Went into my basket. And best of all no hassle paying!I paid with paypal. Dispatched the next day and arrived a day later in time for my party! Simple and quick. Just the way I like it
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