An on-line retailer will eventually be judged not only on the quality and price of their goods but just as importantly on their aftersales performance. My experience has been that of poor quality goods and a returns system that a cynic could think was made deliberately difficult. Negotiating the website in an attempt to obtain a "unique returns authorisation number" is certainly a "unique" obstacle and the returns postage and package instructions, all at the customer's own expense, requires a certain degree of resolution. Whether or not it works I am afraid I don't know because 12 days later I am still waiting. All in all not a good experience!
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