I have received several parcels, the contents of which have been for the most part very pleasing. The items not as appeared, so requiring returning to theHut has been an entirely different experience. Long winded messaging via the site, awaiting replies, non arrival of courier etc & the cost/hassle of postage means I would recommend everyone to be sure of the suitability before placing an order.
A site which has a wide scope of products from trusted and quality brands which have some amazing deals mixed in, the special offers are dynamic and rewarding when you get just what you didn't realise you were looking for but at a realistic price that you are willing to buy at. The delivery options are a breath of fresh air too.
Please be wary of this company. If you have any problems there is no phone number. You have to contact them via email and their customer service is awful. They don't actually listen to your complaint and send you generic emails.
I'd avoid them at all costs. I'm cutting my loses and keeping my order as I can't be arsed with the hassle
Charles Hindenburger found this review useful
Hunted everywhere and stumbled across this perfect little place. Clicked the link and there was the dress id nearly spent a hour looking for! Quick simple and selected. Went into my basket. And best of all no hassle paying!I paid with paypal. Dispatched the next day and arrived a day later in time for my party! Simple and quick. Just the way I like it
I wanted 2 shirts for nights out,had to be smart,ordered them from The Hut and got the perfect clothes at great prices and delivered as promised.
I found a 3 for 2 offer on the website, picked three items but the offer was not updated on the shopping cart. Sent a message to customer service, and they replied that the offer had actually expired and it would be removed from the website. There was no expiry date mentioned anywhere, and as far as I know anything about customer service, you should have let me have the offer as it stands on your website. I ordered the three items as I couldn't find them anywhere else, but was very upset about this.
After I week I went to check the site just out of curiosity, and the offer is still there, although now that I picked some items to my shopping cart, the offer was actually working. Sent another message to customer service, and they said that they couldn't refund my earlier order.
I work in customer service myself, and in our company this would without a question be the least we would offer for a customer. I will make sure I tell everyone I know NOT to order anything from you ever.
Charles Hindenburger found this review useful
First time buying from Hut.com.
There was a problem with my order,one item arrived wrong color.The support team responded immediatelly to my email.A replacement was send without any extra cost and i wasn't asked to send the wrong item back!Very Professional!
Bought a CARTER cagool/rain jacket - great product - very impressed with the service - informative emails for every step of the way, a tracking number provided too. Great service, actually thinking of getting the same jacket in different colour now because its a bargain.
I contacted customer services about a problem with my order on the day of recieving it Cannot just have faulty pump part for 1500ml shampoo replaced as it was faulty I have to return the 15ooml bottle, what an inconvenience and expense
A fantastic service all-round. The products are of a very good quality, stylish and are nicely affordable. Ordering was straightforward, delivery was rapid and the communication throughout was superb. The site is easy to navigate and the variety of styles is great. I was delighted with TheHut.
The package was dumped outside the house in full view and in the rain. The carrier they use, Yodel, are not to be trusted. Despite the numerous complaints, they carry on using this service. Clearly, they are not listening to customer feedback.
The offers from the Hut are excellent. The quality of the clothing is high and the pricing is low. In addition to this there's also additional free items included with a lot of offers.
I will continue to recommend The Hut to everyone i know.
I have ordered a few items from The Hut in this past year and find them absolutely 'spot-on' for price, delivery and service. I've been so disenchanted with (e hay) lately as prices have gone up, quality has reduced and service - well don't talk! This is now my new place to get everything from haircare and clothes to DVD'S and kitchen equipment - well done Hut!
This was my first order with The Hut. Was absolutely delighted with the fast and efficient service. From placing my order to receiving my goods, they kept me informed via the website to what was happening with my order. Dispatch dates and expected arrival. Haven't had an issue with this company, would recommend to a friend and have done. Products were neatly packaged and delivered on time. Will be placing another order soon.
I am so glad I found the hut, so many bargains purchased already, and I am happy with the range of designers and the quality of merchandise....I will continue to use this website cause of the bargain quality on offer
thanks Hut, Fee
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