TheHut reviews

TheHut reviews

Good
7.6
from 0 - 10
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www.thehut.com

Reply from www.thehut.com

Hello,

Thank you for your review regarding the price of your order.

In order to discuss this matter further and offer a positive resolution, we have sent you a message. Please log onto your account and follow the prompts to view this.

If you have any further queries at all then please feel free to get in touch.

Kindest regards,

Thehut.com
Customer Care Team
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Great Jacket

Bought this for a friend who has been wearing it since he got it! Great value.
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good stuff

constant offers of good stuff
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Super fast delivery - top notch service.

Looked for a budget satnav and read reviews in Which. DFecided on my model. Compared prices - and no-one did it cheaper than The Hut. I saved £20 on the satnav from The Hut and, with free P&P, a lot more cash. It was ordered and delivered in 2 working days.

That's fast!

Would I shop at The Hut again? Oh yes!
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Excellent Quallity and Service

Ordered for my Granddaughter and her friend they loved them.
Vans yoy can't go wrong .
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A1 Service, thankyou

Ordered 3 polo's which arrived within 48 hours. Great products at great prices. A very happy customer. This is how internet shopping should be!
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Classy Service Classy Jacket

It came as a nice surprise when the postie brought the Xl jacket that I had just ordered, to replace the L jacket I originally ordered.
I did not want to be an XL person but I now know my size as it is a great fit. Many thanks
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great quality product , fast delivery, great value. brilliant

great quality product , fast delivery, great value. brilliant
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Quick delivery great price

Great stuff at a good price service is great good quality great deals to
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Fair

The package arrived in one day even though I only opted for free delivery - great. The courier left the package behind flowers where insects etc reside - NOT great, even though the card and text said it was left in a 'safe'
place. Outside in the open behind insect riddled flowers is NOT safe. The zips are a bit dodgy on the garments that I reluctantly wore because I was worried creepy crawlies might be in them.
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They Never Disappoint

Another order placed, another successful transaction, they truly are a great shop to deal with, never had an issue in all the times I've ordered from them.
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My SAT NAV found me!

Ordered a Sat Nav on 9th March and it was delivered on 12th March.
Easy ordering process. Kept informed of delivery process. and arrived quickly. What more can you ask for.
Many thanks
Jack Wilson
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Trendy

Its for his Birthday , so he hasn't had it yet ,,just hope he's going to like it, "im sure he will .
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Deals are good, but service lacks quality

I ordered some items and returned one of them. It took months for them to confirm the reception of the item and I still have not receive any money from them. I returned the item in November and at first, nobody knew about this. Until recently, they said everything is fine and my money has been returned. But nothing happened.
I will not order anything else from that company. I rather pay a bit more and know that if something goes wrong, I can count on the service. Other companies have good deals, as well.
Chris
Vin Flood found this review useful
www.thehut.com

Reply from www.thehut.com

Hello Christopher,

Thank you for your recent review.

I am sorry that you have had a recent issue back in 2013 regarding the return of your unwanted item. I can advise that your refund was processed within the timescale we had asked you to wait.

I will pass all of your feedback over to the departments to be looked into.

If you do have any issues please feel free to contact us through your online account.

Kind regards,

The Hut
Customer Care Team
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Great service

Fast delivery, great service, they always have offers and deals, would definitely recommend this company.
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Very good customer care

I am very happy with the customer care team. It improved greatly since 2012. They quickly respond to inquiries. Sometimes the parcel gets lost in transit, but it's not HUT's fault, I guess... They quickly refund in such cases. Thank you
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Arrived quickly, no fuss and at a great price

I've heard bad things about the Hut in the past regarding the speed of delivery and overall price but I am more than happy that the product came quickly and was at a great price.
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No customer service - avoid.

Products are very competitively priced but avoid if you expect any form of customer service.

I placed an order via the site, selecting a different delivery address to my billing address. My order confirmation came through showing my billing address as the delivery address. I contacted them straight away via my account to ask them to change the address on the order, and i did receive an email back to say they have cancelled the order.
The following day I received an order dispatch email and the money was taken from my account.

I have tried to contact them twice via the only email address i can find on the site (feedback@thehut.com), two days later still no response, i have also messaged them privately and publicly on facebook, again no response.
There is no phone number on the site.

The only way to contact them is via your account, but the responses feel automated and not at all personal.

If anyone reading this has managed to find a way to get in touch with them please can you let me know. Anyone wondering if to place an order with them, do so at your own risk.
Vin Flood found this review useful
www.thehut.com

Reply from www.thehut.com

Dear Leasa,

Thanks for taking the time to leave feedback regarding your recent order from thehut.com.

I am really sorry for the inconvenience and I can completely understand how frustrating this must be.

A member of the customer services team has now sent you a message through your thehut.com account.

If you have further questions then please feel free to contact me, I will always be more than happy to assist.

Kind regards,
TheHut.com
Customer Care Team
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Can't wait to find something else to buy!

I was pleased overall with the jewellery that I ordered. The pieces were slightly smaller than I expected from the photographs but They still look well worth the money. The items were delivered very quickly and well packaged. I bought the items as gifts and I think the recipients will be astounded by my apparent generosity! This is the first time I have ordered from The Hut. I shall be ordering again!
Thank you, The Hut.

www.thehut.com Details

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Category

TheHut is ranked 68 out of 94 in the category

TheHut is ranked 65 out of 107 in the category Shoes

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