Having ordered the goods on 27 October 2013 I received an e mail suggesting my order was being processed. Since then nothing. I have written to them to cancel the order and get a refund but again nothing. I will not be using them again.
Have had products from the internet electrical store before and never had problemswith ordering /delivery/product.
The site is one of the easiest to navigate and they seem to carry a wide range of products. Communication on order and delivery brilliant! ... and they used Royal mail to deliver which is a joy as I missed they delivery 3.30 picking kids up from school and could pop to local depot to collect,(unlike an order with the muppets from Yodel; virtually confined to quarters for 5 days and then went to courrier's home address rather than wait in another day.
My one reservation is with the product we ordered; the screwless toggle switch plates; - they do look lovely, but the back plate to which the screwless front clips onto is quite thin flimsy plastic, we have a very old house with old plaster and somewhat uneven walls and the back plate needs to be dead flat and flush to the wall otherwise it will not clip onto and retain the front plate, so the fitting was not as smooth as usual. ( Would probably work well in a new modern house with flat walls)
we have always used metal plates with visible screws and never had a problem
Have ordered parts well over 10 days ago, with the promise of a quick delivery in 1-3 days, no items received after 5days and had to chase up for any update which was very slow, supposedly parts are not in stock!!( thanks for the update) still no parts, won't be using again. Booked for customer. Not impressed
I ordered my item on the 21st nov but wasnt dispatched until the 26th. No communication to say when or long this process would take. My item has still not arrived and guy I spoke to refused to send another one until 14 days have passed. By then 3 weeks will have passed since I bought this item. Frustrated beyond belief! The item is clearly lost as was sent 1st class.
We had just taken our house back after tenants and it was in a truly unbelievable condition. So much work to be done and one, seemingly, huge expense, was to replace all the dimmer switches because every knob was missing. I googled replacement knobs and came up with the internet electrical store who, not only had them in stock, but posted them to me immediately. The knobs were fitted to cleaned dimmer plates and the exercise cost us £10.00 instead of around £200.00. With the speed and efficiency at which we were served, we were able to carry out the repairs with a minimum expenditure so, THANK YOU VERY MUCH The Internet Electrical Store, we will certainly be back.
I ordered 1 gang and 2 gang switches and waited in anticipation for the new switches on a refurbishment project. With people expecting to move in on 6th December. I ended up with a delivery of single gang switches and a note saying 2 gang to follow. I waited patiently for two weeks for the rest of my delivery to turn up. Lo and behold I phoned the electrical store on the 29th November only to be told we are sorry the manufacturer is making some more and you need to wait another 2 or 3 weeks. We cant give you a date.
I feel the lack of communication is inexcusable. I'm sure the retailer would have been aware of delivery times an email would have been greatly appreciated so as to give me an oppurtunity to make arrangements for the people moving into a property with mismatching switches. I hope the outstanding delivery does turn up this side of christmas.
Happy to recommend although my order was just for a few dimmer switch knobs.
The product, Replacement Varilight Universal Aluminium Dimmer Switch Knob SA6, fits a D-shaped quarter-inch dimmer spindle.
And it doesn't fall off. Job done.
I bought a switch, but on the first attempt to order, the web transaction apparently failed. The company phoned next day to complete the order and the goods arrived. a few days afterwards when I received my card statement, I found I'd been charged twice for the same order. Despite supplying all the evidence to the company, they kept referring me to their accounts team who never responded to my request.
I eventually got fed up of waiting and asked the credit card company to investigate and they instantly refunded the overpayment.
Hi, thanks for asking, hope it will help in right manners, placed order 2 weeks ago, received confirmation, calledto wh team on Thursday last week, promised reply on the same day, no calls made. I'm located in Ireland, must be miscommunication. Not delivered yet. Thank you.
Did not know items were out of stock until order placed. Three dispatch dates given but never honoured. When I cancelled the order, they gave indications of refunds, but these never materialised. Escalated to Paypal dispute, but no response. Escalated to Paypal claim - still no response. Paypal found in my favour. Not sure what their problem is. Avoid like the plague.
I searched for and asked for Black Switches and got them eventually from The Internet Electrical Store, I had looked at several so called Black Switches but they were all two tone Black. The back plate was a black and the sections around the actual Sockets apertures were a different Shade of Black.
We are very pleased that we took the time and found what we wanted, then ordered them and they were delivered very quickly, we opened the parcel apprehensively and found exactly what we wanted.
I thought that I had purchased 2 lamp shades. Ten days after the advised delivery I found out the product was out of stock and would not be available till mid Jan 2014.
I appreciate the difficulty caused by a suppliers but I would have expected a better service. My internet supplyier should have been on the ball.
I was then told I would receive a call to sellect an alternative product. Guess what they failed again. I will not go elsewhere.
I am certainly not interested in £100 to provide a false review.
I have never used this company before but wow I am so glad that I did. The ordering was easy, communication great and fast delivery. I had a small issue with the order and this was sorted in no time without any fuss. Would definitely use The Internet Electrical Store again.
Just received my Trendi switches and sockets and they are FAB just as the name says - 'Trendy' - ultra modern and really good quality, will just put the finishing touches to my rooms. Very good service too, informed my when to expect my goods by post, came in two parts, but was kept informed , so not wondering when they might come. Would recommend the Co. Quick and efficient service.
OK, my order was not straight forward but these guys were very helpful, patient and knowledgable. I received the order in 3 parts....slight hiccup with 2nd but that was due to company delivering! Due to electrician being unable to count had to return large amount of switches to exchange....for these guys....no sweat. This time though there have been a few errors but overall they've been great+i would definitely re-use+recommend them :-0)))
I ordered an item and was worried because I did not receive it, but they sent out another item straight away that I received the next day.
Will definitely do business again.
Needed two very specific lights for a live event that coming weekend. The support over the phone was excellent, gave me peace of mind and some useful advice. Lights arrived ahead of time, as promised and were great quality and value for money. I would definitely recommend the Internet Electrical Store and will happily purchase from them again.
Just dont be in a hurry if you order!
As above. no issues and happy witrh service/quality of product
The Internet Electrical Store has a decent website with products at very attractive prices. I have been looking for Varilight switches and sockets for out whole house and found that local stores only had a small selection. The Internet Electrical Store has the full range in stock including odd ones such as cable outlet, isolator switches and switched fuse spurs. Postage was prompt. Highly recommended.
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