the web site is very easy to navigate, the purchase procedure very simple, and their communication and postal service excellent.
I placed an order the internet electrical retail store on the 4th October and when I had not received my order 3 weeks later I contacted them to which they replied they would rectify the problem and send out the order the following week. Another 3 weeks have passed, and finally today I got an email saying they would reimburse my credit card. By the way it states that it would take up to 7 days for international orders, I live in ireland so if you are in a rush I would look elsewhere. I certainly would not recommend buying anything from here. Close to the worst online store ive ever dealt with
Simple to use and understand website with great choice in all items. Delivered very quickly and all very reasonable.
Detailed catalogue of a wide range of products at good prices. Order dispatched and delivered very quickly. Unfortunately one item was incorrectly supplied (visually identical). Self print postage paid return label from the website and the replacement (correct) item was with me within a few days. Good service and good value.
Very impressed with the website and the pricing. I had been struggling to find a dimmer switch compatible with our LED bulbs and the website was helpful in making my choice. Delivery was very quick and they work a treat - thank you!
The internet electrical stores was one of very few stores who had what I wanted, their price was good and delivery on time. My only gripe is their tracking system, which showed my order as "Pending" until after delivery.
The first Kanlux auto light I ordered didn't work but was replaced in reasonable time once returned free of charge the product however Kanlux auto light although easy to fit I found it difficult to adjust the timer and the light dawn to dusk switch is very sensitive the dome cover has to be removed to make any type of adjustment. Product needs better fitting and setting up instructions
I have bought several times from this store and have always found the service to be 1st class. As a self employed electrician I require a quality RANGE of product & I require them to be delivered when specified. I also require the price to be competitive. This store has always satisfied my requirements
I looked at an item I wanted and ordered it from the description that i later found was not accurate. The web site did not give a clear link on how to register as a customer. The price was fine and delivery good
Reliable and very good company to deal with second to none for delivery. I will certainly be the internet electrical store again in the very near future . Star Company
Even though months went by before I unpacked the lighting fixture, when it turned out to be broken they replaced it immediately, no quibbles, no questions, and when the replacement was also broken, they replaced that (it was a fragile resin casting), also with no fuss (I sent photos) -- and sent the final replacement in even better packing than the first two. They even sent a courier to fetch the two broken ones -- and Georgina couldn't have been nicer, or more sympathetic, or more proactive throughout. Kudos to this company and its staff!
Until recently I have been very pleased with this company and their wide range of products. However on 2 occasions the product description and code as clearly shown on their web pages is not accurate. twice I received the wrong switches because product mis-coding. Disappointingly the response to replace them and compensate for their error was completely lacking.
Chose the flat black light switches to replace my plain white plastic ones. Cheapest prices online and the best selection. Cheaper than anything in Ireland and cost of postage is minimal. Really good quality and fast delivery.
Web site locked up when paying and ended up paying twice. Phone to ask for help no answer. Email repliy said this can't happen but my credit card statement said different
Placed quite a large order (about 20 items). No indication that any items weren't in stock so expected delivery in 48/72 hours. Didn't arrive within that time so e-mailed to enquire as to its status. It then arrived (minus 1 item) after 48 hours. Missing item still missing after another week. Throughout, communication was their weakness. I got an order acknowledgement and notice of despatch - and a very odd marketing e-mail. That said, products fine and prices good so would use them again.
This is the first time I have purchased from The Internet Electrical Store and I would be happy to buy again. Great product at very good prices with a very fast delivery, can't ask for more than that.
It was unfortunate that an identical item for another customer was inadvertently included with my product. Fortunately the dispatch note for the other customer was also included so I was able to pass this information by phone to Internet Electrical Store who were able to dispatch a replacement item to the other customer while not requiring me to return the surplus item. I now have a free spare but this windfall does not influence me in recommending the firm for its prompt and courteous handling of my order and reaction to its mailing error.
Having ordered two dimmer switches, both of which were listed as being in stock, I have STILL not received them over two weeks later! On chasing up delivery I was told they were out of stock of one type but should receive them in 5 days max. I didnt , so contacted them again and now have to wait a further 3 days.At no time have they bothered to email or phone me with an explanation, despite having both addresses.When I queried this I got a muttered excuse of email problems. As far as I am concerned they don't give a toss about their customers, they've got your money and you can just wait and wait and wait..Unfortunately I can't give less than one star.
I called the customer services team and spoke with Karen she was able to help me and reduced the cost of my order by reducing items I did not need. I am now going to buy more lights from them.
The Internet Electrical Store is a great company with quality electrical switches, sockets etc. I have bought from the Trendi range which is much admired when fitted. The Internet Electrical Store offer a great service and great customer support. They are always easy to deal with and are on the end of a telephone line for help if needed.
The item, an outside light with sensor, arrived after a few days. The sensor was very loose with no means of tightening it. I received a replacement very quickly and found that there was no cable attached. It seems that nobody does a quality control check on items that are sent out which is very frustrating when you discover these problems part way thru' a job.
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