The Online Pen Company reviews

The Online Pen Company reviews

Excellent
9.6
from 0 - 10
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Review by confirmed purchaser

excellent service would reccomend

Easy to use web site. Very happy with product. Posted to me within 3 days. Excellent service
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Review by confirmed purchaser

Very good service and quick

I ordered a fountain and ballpoint duo and it arrived promptly and safely. All I ever ask for when ordering online is efficiency and good service and this is what I got. Very impressed and would use again.
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Review by confirmed purchaser

Quick and professional.

I ordered my pen on a sunday and I got the deliverance wednesday. I live in Denmark so that was very quick.
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Review by confirmed purchaser

Great quality on time

Purchased a pen set with engraving. Kept to the timeframe quoted on website and the work was of amazing quality. Would definitely shop there again.
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Review by confirmed purchaser

Fantastic Service!

The Online Pen company has really competative prices and it's easy to order on the website. My pen was delivered in super-quick time. No problems whatsoever and I'll definitely buy from them again.
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Review by confirmed purchaser

excellent

I wanted a decent fountain pen as a present and found it on your site. So many good quality pens to choose from and the fact that you engrave them was an added bonus. Thankyou.
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Review by confirmed purchaser

Great service and prices.

Bought a beautiful Diplomat pen.
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Review by confirmed purchaser

Plumage Problems!!!

....I have always been a great lover of traditional fountain pens and use them very much as people would use biros or other kinds of "instant" pen nowadays. I suppose I was one of the last generations to be forced to learn to write properly with a fountain pen at school.....happy memories of very inky fingers!
Recently, I was going through my collection of fountain pens...I have gathered a few over the years and still have the old Blue Parker with the steel cap that served me so well through my O levels, A levels and University!
Anyway, I suddenly realised that although I had a stack of cartridges for most makes of pen, what I had long ago lost were the converters for using bottled ink.....a friend gave me a selection of beautiful and unusual coloured French bottled inks for Christmas and I have been dying to try them out!
I live in Spain, near Seville, but even in the middle town at specialist pen shops, I could not buy converters for any of my Parkers without buying the whole pen! The only converter I did manage to purchase here was for my Mont Blanc!
Anyway, I came home rather disappointed and started Googling through pen shops....again, the same problem, or pens only came with cartridge systems. The online shops that did have converters made it almost impossible to know that I was selecting the right one...even after enquiring by email!
Then I discovered your good selves!! Not only did it take just minutes to locate and add two converters to my cart, I was so happy that I even bought a new Parker! Not an expensive one, I admit, but nevertheless it works as reliably as they always have done and I am enjoying using it with olive green ink!
My package arrived here in my small village within a few days and everything was very well wrapped and presented, so I was thrilled! Sometimes I have to wait weeks even for small items to arrive from the UK!
In short, a clear, concise web presentation that I could understand, as I am not that into computers, easy ordering and paying format and, most of all, I got exactly what I needed in record time and securely packaged.
There is absolutely no question that I will be shopping with the Online Pen Company in future....I don't think I shall even bother to buy ordinary pens that are available here!
Please keep up the excellent service. I did not notice if you have a repair service, but if you do, I shall not hesitate to use that as well! Thankyou so much.
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Review by confirmed purchaser

Prefect service

The replacement nib was perfect and arrived by next day's delivery.
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Review by confirmed purchaser

Excellent after sales service

I was unfortunate in not receiving the first posting of my pen - Royal Mail's fault, but this was quickly seen to by the Online Pen Co. and a replacement sent immediately. I then had a lot of queries about the right nib for me, and these were excellently answered.

Very good company!
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Review by confirmed purchaser

Quality & Service

A great pen which I think is true value for money and it arrived to it's destination (my home in Adelaide) in an acceptable time frame. I will do business with this company again.
Many Thanks
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Review by confirmed purchaser

Outstanding

Excellent service
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Review by confirmed purchaser

Excellent

Pens arrived engraved as ordered - looked lovely.
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Review by confirmed purchaser

One of the best online companies I have dealt with!

This is my second purchase in recent weeks with THE ONLINE PEN COMPANY and on both occasions have found them extremely friendly and efficient.
With my first purchase I had to ring them to confirm what type of engraving I required on pen set and I have to say I was very impressed how it was dealt with as I was advised (by a very pleasant person on the phone) which type of script was most suitable and was very pleased how it looked when I received it.
Can I also say when I made my phone call what a relief it was to speak immediately to a person and not have the usual long wait and endless messages and music played in your ear!!
Can"t speak highly enough of this company and to top it all how quickly they delivered!!
FANTASTIC !!
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Review by confirmed purchaser

Excellent service

I was concerned initially about buying an expensive pen overseas. It was shipped promptly and I received it in a short time.
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Review by confirmed purchaser

Quick delivery, no problems

No probs, thanks
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Review by confirmed purchaser

Excellent all round!

Nice product, fair price, excellent service and speedy delivery!
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Review by confirmed purchaser

Outstanding service and value

I called the head office and found the staff to be attentive, dedicated and friendly. They do exactly what it says on the tin
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Review by confirmed purchaser

Cheap wrapping, cheap engraving

Paying that much for a pen of rubbish quality, with the engraving in black on the pen lid- not even the body of the pen.

I expected much more. It's a present so I can't even return it. Gutted when the person opened it in front of me.
The Online Pen Company

Reply from The Online Pen Company

This customer ordered a Parker Sonnet, a pen we sell at a cheaper price than any of our competitors. Unfortunately we have no control over the quality of the manufacture, but we have a 28 day returns policy and will always attempt to resolve any customer concerns - but we can only do this if they contact us!

Our engraving page on our website states that, like all professional engravers, we engrave on the cap where possible so that when the cap is placed on the end of the pen during writing the engraving can be read from left to right, and doesn't interfere with the grip of the pen.
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Review by confirmed purchaser

Friendly, efficient and very prompt.

They want the customer to feel that they care about providing the best service possible. Impeccable.

About Us

At The Online Pen Company we stock the biggest range of quality pens online

We handpick the very best in fountain pens, ballpoint pens, rollerball pens and pencils. Our carefully chosen brands include Parker, Waterman, Cross, Sheaffer, Faber-Castell, Lamy, Porsche Design, Online, Diplomat, Visconti and Caran d’Ache.

You can put together the exact pen you want, because by selling purely online we are able to stock the full ranges of pens, pencils, fountain pen nibs and pen refills for each brand in our warehouses. By buying the ranges in bulk we are also able to obtain the pens at low prices, and this saving is passed onto you, with our constant stream of special offers that you won’t find elsewhere.

Our service includes pen engraving, corporate engraving, fast shipping, free UK delivery, 100% secure payment and the best in customer service. We can ship your pen anywhere - we ship hundreds of items all around the world every day.

We might be an online business but we are real people. If you can’t find what you’re looking for, or just aren’t sure where to start then just get in touch. We’re always happy to help.

Visit The Online Pen Company

Contact information

Call us on: 01299 826 744
We live here: Unit 5 Barracks Road, Sandy Lane Industrial Estate
DY13 9QB Stourport-on-Severn
United Kingdom

Category

The Online Pen Company is ranked 5 out of 15 in the category

The Online Pen Company is ranked 11 out of 144 in the category Gifts

The Online Pen Company is ranked 6 out of 14 in the category Stationery

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