Theonlinepetstore reviews

Theonlinepetstore reviews

Good
7.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
42 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Warning: Never do business with theonlinepetstore.co.uk

This company has dissolved, but they will still take your money because their website is still active in taking orders - but you will not receive your products and no refunds will be forthcoming. They don't answer e-mails, nor can you phone them because the number is disconnected. I, and countless others, have lost money, £250. They are part of the Huan Group who have dissolved.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service and very fast delivery

I cant fault the service I received when ordering a liberta small parrots cage ,but the cage itself came with poor instructions and one of the brackets which hold the base was bent down so I tried to straighten it up only for it to snap off in my hand so I have had to secure the base with cable ties but that is not Theonlinepetstores fault that is down to liberta
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good company

Nice product but took a while coming and they didn't email me to say order had been accepted or had been dispatched as stated, but good follow-up
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great kennel

Very pleased with the Maelson soft kennel. It said on the website 2-3 days delivery and I had to chase it up. Eventually arrived at the end of a week. Worth waiting for as my dog loves it.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good products and great service

Brilliant new Igloo kennel which our dog just loves. Website was easy to use and communication regarding delivery was excellent. Would not hesitate to recommend The Online Pet Store to any of my friends.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

2 Happy Parrots

After a lot of frustration we came across Theonlinepetstore by chance, then Chris made everything easy. The price was right, matched a cheaper price we had seen,
pleasant conversation, transaction went through quickly.
Ordered two Liberta Voyager cages Wednesday morning, they were delivered Friday morning, no problems with assembly. Parrots totally happy with their new homes. Would definitely use Theonlinepetstore again.
Thank you.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

song bird

service first class all round could not be better
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great service and good price - say no more

Needed a specific dog harness and 'theonlinepetstore' came up trumps. The price was good and the goods arrived as expected - first class service. No qualms about using them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

First class customer satisfaction

Talk about speed! I ordered my new Lava tree one day and received it the very next day.My two budgies and two cockatiels have been investigating it already.
The tree is really well made and very sturdy, easy to assemble (I have arthritis in my fingers).
W
Have already recommended you to my friends.
Thank you very much.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Always reliable, quick delivery

Have been using The Online Pet Store for some time to buy bedding/substrate for my tortoise.
Products are identical to that sold in my local pet shop but much cheaper.
Have never had a problem with either the products or delivery.
My only complaint would be that sometimes the products are not in stock.
Would highly recommend this seller
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

My order was for Parrot food,I said i needed it quickly.

Very unhappy with service, they said they would call me back they didnt,it has been 2 weeks for my order to finaly be delivered,they took money from my account as soon as i ordered, after several phone calls i was told the order would be with me the next day (friday ) or the following monday, it did not arrive, then i got email saying that they would contact me when they sort it out (no explaning what they were sorting out) i really thought i was going to loose my money and was very upset ,i phoned in the evening to complain and i got a very nice lady who was very understanding she passed on a message requesting a manager to phone me back it was the same person i had spoken to befor he now said royal mail had lost my parcel, and they were sending me another out, i recieved my goods yesterday,i will not trade with this company ever.Mrs B, South Yorkshire
Theonlinepetstore

Reply from Theonlinepetstore

Hi Mrs B B,

Thank you for your comments and review, and I am sorry to hear of this poor experience when order with us. I can assure you that this is not the standard level of service we provide.

Could we have details for your order please, so we can look into a suitable resolution or recompense for the hassle caused?

Please feel free to provide these details to our customer support team, the details are below. We are sorry again for the situation and appreciate your comments.

Kind regards,

The Online Pet Store

Telephone: 0845 224 1482
Email: customersupport@theonlinepetstore.co.uk
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No Problems Whatsoever

Ordered a large bid cage online on Wednesday evening as the price was competitive and delivery was free. Although the delivery tracker said that the order had only been acknowledged on the Thursday, it was delivered Friday afternoon intact and complete. We had no prior notification by the courier firm that it was to be delivered and in accordance with our online instructions, it was given to a neighbour to look after. Job well done!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I feel like I've been scammed

I ordered a pair of snow boots for my dog and received an email a couple of days later letting me know that they didn't actually have any stock. I was told the boots would arrive the following week. However, when the boots had still not arrived I chased them up and was told they were expected the following day. By this point, it was too late, the boots would not arrive in time for what I needed them for, so I cancelled the order. I am now 3 weeks down the line, still awaiting a refund. I am now trying to recover costs through paypal. A very dissapointing experience with this company. If it weren't for the good reviews I have read, I would believe I had been scammed. I definitely won't be using these people again.
Theonlinepetstore

Reply from Theonlinepetstore

Dear EC81,

Thank you for your comments and feedback which are greatly appreciated. We are sorry to hear that your experienced with us has not been fully satisfactory.

If you could please provide your full name or order reference, we can look into what has gone wrong, and how we could best resolve this for you. We always aim to improve our standard of customer service so any such feedback will be taken on board to ensure this happens.

Again, we are sorry for your poor ordering experience. Please quote your previous order reference, for a discount on any future order, as our way of apology for this.

Kind regards,

The Team at The Online Pet Store

Telephone: 0845 224 1482
Email: customersupport@theonlinepetstore.co.uk
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great web site

Very fast and efficient, good selection of products
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Superb Buy here with confidence

Excellent customer service , especially Jodie who was a fantastic help. Fast delivery and fast and efficient return service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Brilliant Customer service

Lightning fast delivery and excellent communication from customer services. I've been a customer twice and would happily use them again. Highly recommended.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

FANTASTIC

One of the BEST & RELIABLE companys on the net...Delivery was SUPER FAST! recieved item 2 days after i had orderd it..Customer support really helpful and freindly...iTEM WAS WELL PACKED AND I LOVE IT..I WILL NOT HESITATE TO USE AGAIN AND AGAIN!!
Thank you so so much,very happy indeed x:)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Promptly sent and fair price

Ordered 1kg of Buggrub and it came quickly which is exactly how I want it to arrive (after waiting 2wks for netpetshop to send foodstuff).
I'll use them again definitely.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

great service

I have no complaints or any negative comments to make with regards to this company, i ordered a very large rat cage and found the whole process ran smoothly. Order was placed mid afternoon on the tuesday, received an email saying it had been dispatched on the thursday morning, however the item had in fact been delivered an hour before the email was sent. Whilst this is excellent service, especially considering i had free delivery, it was a bit of an inconvenience as i wasnt actually in when the cage was delivered, meaning my poor neighbours had two massive boxes taking up the majority of their front room. However this doesnt really detract from the great service i received, the only things that could potentially be improved is the way in which we are informed of the progress of our orders, obviously the email regarding the dispatch had been sent out late and i found it a bit odd how i had to reply to them once my item had been delivered to let them know.
However as i have already said, i received great customer service and the price of the item i ordered was much cheaper than elsewhere, especially considering the free delivery. I look forward to using this company again in the future.

Details

About this company

The Online Pet Store caters for all your pets needs. We stock a large range of dog and cat beds, grooming products and a wide variety of reptile and fish accessories.

Visit Theonlinepetstore

Category

Theonlinepetstore is ranked 73 out of 89 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.