Theoutnet reviews

Theoutnet reviews

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4.7
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Schnelle Lieferung - teure Retoure

Ich habe eine Jeans gekauft und in size&fit stand, sie fällt klein aus. So habe ich eine größere Größe genommen - Fehler: Sie war doch zu groß.
Ich habe sie dann retourniert und musste etwa 30€ dafür zahlen. Unverschämt!
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Lost £400 shopping here!

I bought a new hand bag from this company in November from Alexander McQueen's diffusion line McQ Alexander. I don't buy a lot of hand bags but when I do I like to buy a good quality one that I can have for years. I thought this was the case with the bag from Alexander McQueen as even being discounted it was £400. After just a month of using it the carrying strap pretty much just started to come apart. Now it is so close to breaking that I can't use the bag anymore - so it feels like £400 down the drain. I have been trying to liaise with theoutnet about it for a month now and they are being everything but helpful. They basically tells me that I can go and have it fixed and then MAYBE the vendor will refund the repair cost but that they haven't heard from the vendor yet so they don't know for sure. This is so unprofessional. Having been a customer at netaporter for years I'm shocked. I really thought that customer service would be a completely different level.

I'm never shopping there again and I'd really recommend people to stay clear of the site. It might be discounted goods and you think you save money but in my case I have only lost money.
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Hassle!

Shopped for the second time at The Outnet, the first time was fine as I ended up keeping the item. This time the item I purchased didn't fit (just in case you're wondering I ordered a pair of Tory Burch flats, which were supposed to be a US 10 or UK size 7 according to The Outnet conversion chart. These flats were way too big even though I've never had any problems ordering UK size 7's with any other brands). Anyways returning items to this company is not straight forward.

Firstly you have to 'apply' for a Returns Merchandise Authorisation number, then you have to fill out some forms and book a collection with DHL. This might sound simple enough, however they do not provide a direct link to DHL website for where to book the collection. They also advise you leave your return open for DHL to inspect, therefore you have to wait in for the parcel to be collected, wait for your return to be checked and then tape it up. I would have thought there would be a lot better service from the people behind Net-a-Porter, despite the fact it's an online outlet. Especially since the prices aren't that competitive! Only buy from this site if you REALLY want an item. Don't buy stuff to try it on or if you're unsure, as it's a lot of hassle and £ to send stuff back.
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Free shipping and free return

Very good services on providing free shipping and free return!!

I ordered a Valentino dresses online, however, it didnt fit me and i returned it with free shipping provided.

Good services. I will keep ordering in future.
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Unresponsive and unprofessional customer service

Customer service is a nightmare. They take days to respond to emails and they skirt around the issue. I returned a purchase and was given a refund in the wrong amount. Many emails later the issue still has not been resolved, nor do they seem to read carefully or understand what you say to them.

I will never be using The Outnet or their other website Net A Porter again. AVOID!!!!
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HORRIBLE

I am normally a very patient person but this is just unbelievable. I placed an order but canceled it immediatly, i did pay for the items and now TWO WEEKS after that the money has still not returned to my bank account even after serveral attempts to contact the customer service! To make it even worse they do not reply to e-mails..... the most unproffesional customer service ever!
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Annoying and waste of my time and money

Bought a ring. The ring came and looked nothing like the photo. They send me a replacement, who looked nothing like the photo. So had to send it back twice. Then got a refund, but not for the delivery, eventhough I would have kept the ring, had they send one that looked like it should. Will never buy anything there again!
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Fast delivery!

I live in Denmark, but it only took 5 days for my package to arrive. My clothes was wrapped in fine white paper, and cute stickers. I would definetly buy clothes from theounet again!
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Ideal service - 100% happy

Ordered clothes from the outnet for the first time. They arrived couple of days later together with the filled in return waybill and all the other docs you need for refund. I sent a part of my order back as some clothes didnt fit and received email confirmation very short time afterwards and also my full refund for the clothes sent back. The system is very well thought through and the service is flawless. Will definitely be ordering from theoutnet.com again!
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Lost returned items and expect customer to pay for them

Company lost returned items, not sure if DHL or Outnet mistake, and charged me as if I kept them.

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Theoutnet Details

About this company

Shop discount designer womenswear and accessories from the world's most fashionable fashion outlet. Alexander McQueen, Chloe, Christian Louboutin, Herve Leger, Oscar de la Renta and more. Shop discount designer fashion now!

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