I ordered a filter and a service kit from the Pipercross shop and as the filter I was getting was a dry one, the shop rang to tell me that I had ordered something that I did not need for that filter and that they did not want to sell me it if I did not need it. I did as it was for another filter, the fact here is that they called to confirm the ordered to find out what I was needing and not to just the order out with items not required. For this and the fact of not postage charges to Highlands I give them 5 stars, well done and keep up the good work.
Panel filter for my Discovery 2 TD5 was ordered Friday, received Monday. It's definitely improved performance, only slightly, but I don't seem to be working the box as much. Runs smoother too. I'm converted.
Bought a cleaner/oil kit to service the induction kit on my GTIR. Arrived in a couple of days and was very well packaged. Would recommend to anyone. Just have to wait until the rain stops before I can do the service now...maybe around September?!
I ordered the pipercross air filter for my daytona 955i. Product was delivered next day with full tracking and text updates. The air filter is excellent quality and I can honestly say i can feel the difference. I would recommend this to anyone.
Ordered a new air filter from The Pipercross shop which was easily enough and there was satisfactory email updates throughout the ordering and despatching process, however the next day delivery did not happen, although it was not The Pipercross shops fault. DPD couriers did not deliver the next day.
I received a text from them saying delivery would be on x-date between x-time and x-time but then on the day of delivery at about 8.30 am I received a further text saying that delivery will not take place at planned but they will update me further. later that day I received another text from DPD saying my delivery would be the next day which did happen, 2 day delivery is not next day!! . This is not the first time this has happened to me with DPD couriers in general. I emailed the retailer informing them of the issue so they were aware that they had been let down by DPD but I have not even had an acknowledgement of my email, which I think is bad customer service. I appreciate that unforseen disruption can happen in supply chain but if you advertise products as next day delivery and no doubt this is added into the retail price then ensure your preferred courier company can deliver on time, if it was my company and I was informed they (DPD) didn't delivery on time then reclaim the cost of the failed next day back form them since they failed in their end of the contract and pass it on to the customer, resulting in a customer who will recommend you.
Yes I am being little harsh on The Pipercross Shop but in customer service even an acknowledgment of an email can go long way, plus is it not common courtesy.