Ordered a new air filter from The Pipercross shop which was easily enough and there was satisfactory email updates throughout the ordering and despatching process, however the next day delivery did not happen, although it was not The Pipercross shops fault. DPD couriers did not deliver the next day.
I received a text from them saying delivery would be on x-date between x-time and x-time but then on the day of delivery at about 8.30 am I received a further text saying that delivery will not take place at planned but they will update me further. later that day I received another text from DPD saying my delivery would be the next day which did happen, 2 day delivery is not next day!! . This is not the first time this has happened to me with DPD couriers in general. I emailed the retailer informing them of the issue so they were aware that they had been let down by DPD but I have not even had an acknowledgement of my email, which I think is bad customer service. I appreciate that unforseen disruption can happen in supply chain but if you advertise products as next day delivery and no doubt this is added into the retail price then ensure your preferred courier company can deliver on time, if it was my company and I was informed they (DPD) didn't delivery on time then reclaim the cost of the failed next day back form them since they failed in their end of the contract and pass it on to the customer, resulting in a customer who will recommend you.
Yes I am being little harsh on The Pipercross Shop but in customer service even an acknowledgment of an email can go long way, plus is it not common courtesy.
Ordered a viper kit, said it was in stock and would receive within 5 days, rang up to be told there not in stock atall and will have to wait two weeks, I know pipercross quality is high so I will wait but never the less, disappointed, false advertising,
Says it all really. Ordered mid December. Received an order confirmation and that's it. Have emailed several times since, to 3 different email addresses and received no reply. Paid through PayPal so I raised a dispute. Still no communications. Escalating to seeking refund now. Even paypal didn't get any responce. Full refund received via paypal. Summary. NOT recommended.
Called the Pipercross shop to check availability as the filter was required to be sent halfway round the world. I had a mate from the UK who would bring it so I only had one shot at delivery in a short time scale. The bloke on the phone physically checked it was in stock and it was despatched very quickly. Many thanks..
I found the pipercross panel filter a little oversize to fit easily into the locating frame in the BMW Z3 filter airbox. Sliding it into the housing was a bit of a struggle, so the filter may be buckled or distorted when slid fully home. This was not expected and was disappointing.