Reply from theplasticshop.co.uk
[REPLY]
theplasticshop.co.uk reviews
- Reviews (299)
- R H Blakeman
- 1 Review
- Verified buyer
Exactly as advertised
Found this site on Google. Ordered samples which were sent by return of post. Helpful discussion on email about fixing the perspex. Order ready within 2 days and sizes exact to the mm. Collected perspex to avoid £40 delivery charge. Helpful at the trade counter and wrapped in bubble wrap to protect, and supplied complete with offcuts.
Recommended.
Featured review of theplasticshop.co.uk
- Catherine Maryon
- 1 Review
- Verified buyer
A first class company
I occasionally need odd small bits of perspex - theplasticshop always treats me as a valued customer, responding to my last-minute emails with professionalism and care. They check when I have been ambiguous to make sure they get it right, which they do every time. They turn around my order and get it to me promptly. The perspex itself is beautiful, clear, and always EXACTLY as I wanted it.
I love this company.
- Simon Dykes
- 1 Review
- Verified buyer
Good service, reliable company
We are return customers and have bought product on several occasions. The Plastic shop have always been helpful and knowledgeable. The deliveries have always arrived in good time.
Good company, good service.
- Francis Dufort
- 1 Review
- Verified buyer
Very helpful.
I had a last minute requirement and the 2 members of staff I spoke to were both helpful, co-operative and polite.
- mariella sc arlett
- 1 Review
- Verified buyer
very prompt delivery
a very efficient company, a good item promptly delivered. thanks
- CB
- 1 Review
- Verified buyer
Quick efficient and helpful
Got exactly what I needed at a very competitive rate -pleasant people to deal with who were very helpful. Delivery arrived as promised and met my deadline- all god
- Ian Delroy
- 1 Review
- Verified buyer
Great prices and great service
With a full understanding of my requirements your staff serviced my needs impecably and the delivery was bang on schedule. Thank you
- Sarah Wells
- 1 Review
- Verified buyer
re A bit more thought...
Thank you for taking the time to respond to my critisism, you do seem to be an efficient and friendly company. I found the postage expensive because it cost more than the product I was buying as I only wanted a single 2m length of 5mm thick acrylic rod.
You didn't actually answer my critisism of the packaging which wasnt splinted at the 3 joints where you had taped individual short lengths of cardboard tubing together with tape in order to transport the 2m length, the tape joints therefore stretched and bent. Perhaps it should be something to consider in the future? perhaps my order was an unusual one? My comments are meant to be constructive as in all other regards I have found you to be a fast efficient company and I would order from you again.
Reply from theplasticshop.co.uk
Hi Sarah -
Thanks for taking the time to leave us a review. I'm really sorry that your order reached you in a damaged condition. I'm not sure if you contacted the office when you received your order to let us know of the damage, but this is the best thing to do in such circumstances. Sarah from the office here has contacted you now to make sure that you are happy with how we've dealt with your complaint.
Also, you've mentioned in your review that you feel our postage charges are exorbitant. Just to clarify that the carriage charge applied to your order was £7.95 +VAT, and I can confirm that the actual cost of the courier to us was £6.25 +VAT. However, this price doesn't include packaging materials, nor labour costs for physically packing the item.
We make every effort to keep our delivery and packing charges as low as possible - and in most cases they are just a contribution towards the true cost of carriage charges and packing material costs.
Thanks again for your feedback -
Regards
Andy Cole
Managing Director
theplasticshop.co.uk
- J Garlinge
- 1 Review
- Verified buyer
Excellent
From the outset I had excellent service. Phone calls and emails were returned promptly and were always very helpful and courteous, and also were with the same person each time, which really helps. The samples I ordered also came very quickly. I am a very satisfied customer.
- Peter Jubb
- 1 Review
- Verified buyer
Great service
The plastic shop has supplied us with pre-cut mirror tiles in small quantity batches over a number of years - we have always found them to be friendly and efficient and deliveered on time.
Rugfleet Ltd.
- Luis Vilhena
- 1 Review
- Verified buyer
- Rick Winters
- 2 Reviews
- Verified buyer
does what it says on the tin
easy to use, courteous and helpful staff, will be returning!
- Elin
- 1 Review
- Verified buyer
Helpful, courteous and prompt
The Plastic Shop were friendly and very helpful - I can thorougly recommend them
- justin jakubait - absolute interiors
- 1 Review
- Verified buyer
more than satisfied
"a helpful and friendly approach ensures we always go back to the plastic shop for our plastic needs"
- Ingleby Property Services
- 1 Review
- Verified buyer
Excellent service extremely happy
From locating the items i required on the website through to a speedy delivery we were extremly happy with the service we recieved. Thank you.
- Richard
- 1 Review
- Verified buyer
Excellent service and prompt delivery
I foolishly ordered in cm rather than mm. The Plastic Shop were quick to check my order and enabled me to update it simply. The product arrived punctually and was easy to install.
- Dr Brad Amos ( Cambridge)
- 1 Review
- Verified buyer
Friendly, efficient, couldn't be better
Friendly phone contact would put most companies to shame: online purchase is clearly under development and not quite there yet. This company deserves to succeed!
- Paul Davy Baxter, Baxters Furnishers.
- 3 Reviews
- Verified buyer
Top service - an example to others!
Thanks for your prompt reply to my request for sample plastics.
Your attention to providing comparitive product information was most useful and your helpful service is much appreciated.
- Lewis Cain
- 2 Reviews
- Verified buyer
fast,helpful and reliable company , would use again without hesitation
fast helpful reliable company
- I Forsyth
- 1 Review
- Verified buyer
Best value custom acrylic mirror
Having shopped around online they sold the best value acrylic mirror that is cut to requested size. At first P+P seemed expensive, but it was very well packaged to prevent damage. Data sheet provided as requested. Will proberbly use again.
- Jo Miller
- 1 Review
- Verified buyer
Quick and very efficient service
From my initial verbal enquiry, which was dealt with in a friendly manner, through on-line ordering to quick delivery my purchase was handled with great efficiency.
- Tim Wright
- 1 Review
- Verified buyer
Overall excellent service
goods as described - well packaged - quick turnaround
- MICHAEL
- 1 Review
- Verified buyer
- Tim Perry
- 1 Review
- Verified buyer
Place order, get goods, on time!
We olace our order, the material arrives when we expect it, no drama, just great service. And Haribo too! We'll be back!
- Andy Capella
- 1 Review
- Verified buyer
Quick and easy to order.
Excellent range and easy to use web site. Prices are good and product arrived within a few days of order. They even contacted me to check order was correct.
- Thomas
- 1 Review
- Verified buyer
- Chris
- 1 Review
- Verified buyer
Excellent service
Easy to use web site and prompt supply of materials and would recommend to others
- Colin Laird
- 1 Review
- Verified buyer
excellent will use again
The information on web site made it easy to find the material that i needed and ordering was simple.Delivery was quick and paper work and delivery information was excellent.
- shadow + lights - www.shadowandlights.org
- 1 Review
- Verified buyer
- Jackie Acton
- 1 Review
- Verified buyer
perfect
I would recommend this company to anyone just what we wanted samples arrived on time then we had a play then ordered
- Steve Nichols
- 1 Review
- Verified buyer
good service
Ordered the item, easy payment on the barclaycard and goods turned up as promised.
- steve
- 1 Review
- Verified buyer
great quality product (better than expected), a little slow on delivery (3 days)
great quality product (better than expected), a little slow on delivery (3 days)
Reply from theplasticshop.co.uk
Hi Steve -
Thanks for taking the time to leave feedback.
I'm sorry that your order arrived slightly behind schedule. This was due to a capacity issue occurring on the planned day of despatch, which unfortunately resulted in a 24 hour delay before the next days courier pickup.
I'm pleased that you are happy with the quality of the product - and thanks again for your comments.
Regards
Andy Cole
Managing Director
- Frank Higgins
- 1 Review
- Verified buyer
Rapid response but erratic
Products meet my requirements, prices are acceptable. Response is rapid and helpful, but two out of the three orders I have placed have arrived with incorrect quantities. The errors were immediately acknowledged and rapidly corrected and caused no real problems - simply left a perception of defective systems.
Notwithstanding this, I am highly likely to place orders in future
Reply from theplasticshop.co.uk
Hi Frank -
Thanks for leaving us some feedback about your recent order.
I'm very sorry that the quantities supplied were incorrect - this was entirely due to human error for which I can only apologise.
I'm pleased that you were satisifed with how we dealt with your complaint, and look forward to your next order.
Regards
Andy Cole
Managing Director
- K Harrison
- 1 Review
- Verified buyer
Friendly and easy to deal with
I phoned The Plastic Shop for our normal order of polycarbonate, spoke to Gary as usual, had a chat and made our order. A week later the delivery turned up on the day advised. No drama, no hassle, as it should be.
- randeep bains
- 1 Review
- Verified buyer
very helpfull
after looking on website and then calling customer service i found them to be very helpfull indeed with my order and emails, well done and i will be ordering again
- Tefloturn Ltd
- 1 Review
- Verified buyer
Helpful, Friendly and Efficient Service
I rang to source some PCTFE I was told they would get back to me as soon as they had been able to find this material and get a price, they did. The response time was very good and the delivery time was excellent. Thank you.
- Gavin
- 1 Review
- Verified buyer
Thorough attention to detail
When I placed my order I received a call to confirm the details. I also received confirmation of despatch and the order arrived in the expected timeframe.
Excellent service.
- G. Small
- 1 Review
- Verified buyer
FANTASTIC PLASTIC
Thank you for your excellent service. Quality suberb would certainly use again. Packaging very good no problems what so ever.
- Tony Parry
- 2 Reviews
- Verified buyer
Good website, helpful staff on phone and on delivery.
Website is easy to navigate, gives instant prices. When I phoned the staff were knowledgeable and helpful. They took the order and delivery details and those worked. The delivery driver (your own) helped unload and carry the goods to where they were wanted.
Good experience overall.
- R. Taylor
- 1 Review
- Verified buyer
Disappointed by the delivery.
Firstly, I was unhappy about having to pay full delivery charges to Inverness. Secondly, the delivery by TNT Express did not deliver on the day they promised and had to be chased a number of times. Thirdly the package and contents had been damaged. To be fair, TNT main office did their best to sort things out and Sales at theplasticshop were very helpful and refunded the delivery charges.
Reply from theplasticshop.co.uk
Thanks for taking the time to leave a review.
I'm really sorry that you experienced such difficulty in receiving your delivery from us via TNT.
Due to your location, the only service available through TNT’s network is a non-guaranteed 3 day transit, and for this we are charged a premium against our regular contracted prices. Although we made a slightly higher than normal carriage charge to you (£29.95), it was still only a contribution to the actual cost of the shipping made by TNT to us (£49.95). We do try very hard to ensure our carriage and packing charges remain as competitive as possible and as fair as possible for all geographical locations.
I share your frustration that your delivery was late, and to compound matters - damaged, and hope that you are happy with our resolution of the problems you experienced.
Thanks again for your feedback -
Regards
Andy Cole
Managing Director
theplasticshop.co.uk
About theplasticshop.co.uk
theplasticshop.co.uk is the UK's best online specialist supplier and distributors of plastics online with a massive range of premium engineering plastics materials in rod, sheet, and tube.
We are a plastic stockholder and plastics supplier of:Nylon, acetal, Nylatron®, Ertalyte®, Ketron Peek®, Torlon®, PVDF, Perspex® sheet, coloured Perspex®, acrylic sheet, acrylic mirror sheet, acrylic rod, acrylic tube, Lexan® polycarbonate, polycarbonate rod, polycarbonate sheet, polycarbonate tube, Delrin®, polypropylene, polyethylene, rubber sheet, Ertacetal®, foam sheet, industrial PVC strip curtains, Tufnol® materials and a wide variety of other general and advanced engineering plastics online - all sourced directly from the worlds leading material manufacturers and available to buy online.
Cut pieces or full rod, tube, sheet and plate - with no minimum or maximum quantity - are, in most cases, despatched next day for stock items. Visit theplasticshop.co.uk
Sales
CV7 9EJ Coventry
United Kingdom
Category
theplasticshop.co.uk is ranked 5 out of 85 in the category Ecommerce
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