Theplumbstore reviews

Theplumbstore reviews

Good
7.4
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Review by confirmed purchaser

Delivery charge con

Says free delivery, But when i ordered i had to pay £6 delivery as my order wasn't over £70. How many people are going to spend over £70, Could have posted my item at couple of ££. Also took a while to come, next day would have been nice.
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Review by confirmed purchaser

First class service

After having a problem ordering on the website I rang up to place my order for a radiator. The order was dealt with quickly and my radiator arrived within two days. The price was 20% cheaper that the next nearest price on the web. The combination of that and the fast and efficient service mean I will certainly use this site again if I can, although it seems to be offline at the moment.
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Review by confirmed purchaser

Terrible service!

I ordered a Toilet Pan Connector two weeks ago (25th March '13) and I still have not recieved it. Item was clasified as in stock. After may order was placed I shold have got an email within 48 hrs of my confirmed delivery - so far nothing!

I have now had no working toilet for two weeks!
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Review by confirmed purchaser

BRILLIANT

Really quick and friendly, great customer service. BUT really would like to order more but their WEBSITE no longer seems to exist via google or the link on this page?
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Review by confirmed purchaser

Rubbish service

Order took ages to arrive - actually still hasn't arrived 2.5 weeks after being placed - whole build schedule is broken. Shouldn't have asked for feedback before fulfilment.

Cheap and you get exactly what you pay for - will never use again.

Would not have chosen to award even the single star that the survey software insists on.
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Review by confirmed purchaser

effeicent service deliverd as expected

easy to order and delivered on time
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Review by confirmed purchaser

The personal touch

I talked to a young lady who was really engaging, and actually managed to help me order an item, as the website was down. Can't put my finger on it, but it was like going into a family shop. Item nicely packaged, in brown paper and handwritten !! Anyway, enough nostalgia. Good product range and excellent service in a nutshell. Definately use again.
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Review by confirmed purchaser

They debited my credit card and then told me they couldn't deliver to my Scottish location!

Placed my order online and the sale went through smoothly. Because I live on an island of the North West coast of Scotland I checked their post code delivery locator and was to be charged £6 carriage which I was quite happy to pay. My credit card was debited for the item + carriage. The following day I received an email telling me they couldn't deliver to my location. over a week later I had to email them because they hadn't credited the monies back to my credit card!!!
Theplumbstore

Reply from Theplumbstore

We do not charge for delivery on any product, if you live in a remote location you are asked to call first prior to placing order. In this instance the customer did not call us. We state the following on every product page under the delivery tab;

The PlumbStore offers free delivery on all orders, due to the ever increasing cost of processing an order a minimum order value charge of £6.00 plus vat will be added to all orders under £75.00 excluding vat. Delivery is to mainland UK only however, there may be an additional delivery charge to some remote parts of Scotland.

If you want your order delivered to a remote area please contact our one of our Sales Representatives on 0844 801 9000 before placing your order and we will assist you further.
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Review by confirmed purchaser

Very informative ordering ... then pinpoint delivery!

I'd recommend Theplumbstore - I'd never ordered radiators before but felt confident that there were real people behind the website. After the familiar basket checkout & payment stage, I was able to email then speak to customer services to make particular delivery arrangements. This happened exactly as requested on the promised date. The stylish Stelrad radiators were delivered safely packed and are now installed in my house.
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Review by confirmed purchaser

Very good service at a very competetive price

I am never surprised at the variance in prices when shopping on the net but to make a £50 saving is a bargain. No issues other than, I wasn't made aware that my package had been despatched until it arrived. (promptly it has to be said)
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Review by confirmed purchaser

Highly recommended.

By far the best price on the market and excellent customer service. Delivered on the day I asked for.
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Review by confirmed purchaser

Fantastic prices, but need more informaion.

The plumbstore appears to have everything that I needed and was ordered ok. I got the first email confirmation and all seemed it was going well. I have read reports that items haven't been delivered or even that the wrong item was sent. this did not effect me and everything I ordered turned up. However be prepared for a waiting game. I recieved no emails about my delivery and when it was expected. The delivery did turn up but a day later than I thought. The plumbstore need to improve their systems for letting the customer know what's happening. I did feel as if I was left hanging a bit.
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Review by confirmed purchaser

Excellent service and great dilery time.

Would recommend this company.
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Review by confirmed purchaser

Stop the Drips visit The Plumb Store

I found the Plumbstore had a large range of radiators to choose from and were very competative on price.
They were quick with getting the goods to me and alround I have had a pleasant experience shopping on line with Plumbstore.
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Review by confirmed purchaser

A VERY RARE COMPANY

I ordered a central heating timer from the plumb store website which was very easy to use and the part arrived quicker than expected. It is rare to find a company that does what it says on the tin. So well done plumb store and thank you
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Review by confirmed purchaser

Excellent service

Ordered some radiators. Arrived on the day I requested. Good value.
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Review by confirmed purchaser

Best Prices

The staff were polite and helpful. Delivery as promised.
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Review by confirmed purchaser

Excellent service

Good price and quick delivery
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Review by confirmed purchaser

great service & prices

Neede new extract fan, this model had best price I could find on the web, good delivery options to choose from and all turned up within couple of days
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Review by confirmed purchaser

Excellent service and speedy delivery.Very competitive prices too.

I ordered and received a new radiator from Theplumbstore and was delighted with the product and service they provided.Great prices and fast delivery too.I would use them again.

Theplumbstore Details

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Theplumbstore is ranked 777 out of 1033 in the category

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