Says free delivery, But when i ordered i had to pay £6 delivery as my order wasn't over £70. How many people are going to spend over £70, Could have posted my item at couple of ££. Also took a while to come, next day would have been nice.
After having a problem ordering on the website I rang up to place my order for a radiator. The order was dealt with quickly and my radiator arrived within two days. The price was 20% cheaper that the next nearest price on the web. The combination of that and the fast and efficient service mean I will certainly use this site again if I can, although it seems to be offline at the moment.
I ordered a Toilet Pan Connector two weeks ago (25th March '13) and I still have not recieved it. Item was clasified as in stock. After may order was placed I shold have got an email within 48 hrs of my confirmed delivery - so far nothing!
I talked to a young lady who was really engaging, and actually managed to help me order an item, as the website was down. Can't put my finger on it, but it was like going into a family shop. Item nicely packaged, in brown paper and handwritten !! Anyway, enough nostalgia. Good product range and excellent service in a nutshell. Definately use again.
Placed my order online and the sale went through smoothly. Because I live on an island of the North West coast of Scotland I checked their post code delivery locator and was to be charged £6 carriage which I was quite happy to pay. My credit card was debited for the item + carriage. The following day I received an email telling me they couldn't deliver to my location. over a week later I had to email them because they hadn't credited the monies back to my credit card!!!
I'd recommend Theplumbstore - I'd never ordered radiators before but felt confident that there were real people behind the website. After the familiar basket checkout & payment stage, I was able to email then speak to customer services to make particular delivery arrangements. This happened exactly as requested on the promised date. The stylish Stelrad radiators were delivered safely packed and are now installed in my house.
I am never surprised at the variance in prices when shopping on the net but to make a £50 saving is a bargain. No issues other than, I wasn't made aware that my package had been despatched until it arrived. (promptly it has to be said)
The plumbstore appears to have everything that I needed and was ordered ok. I got the first email confirmation and all seemed it was going well. I have read reports that items haven't been delivered or even that the wrong item was sent. this did not effect me and everything I ordered turned up. However be prepared for a waiting game. I recieved no emails about my delivery and when it was expected. The delivery did turn up but a day later than I thought. The plumbstore need to improve their systems for letting the customer know what's happening. I did feel as if I was left hanging a bit.
I found the Plumbstore had a large range of radiators to choose from and were very competative on price. They were quick with getting the goods to me and alround I have had a pleasant experience shopping on line with Plumbstore.
I ordered a central heating timer from the plumb store website which was very easy to use and the part arrived quicker than expected. It is rare to find a company that does what it says on the tin. So well done plumb store and thank you