They debited my credit card and then told me they couldn't deliver to my Scottish location!
Placed my order online and the sale went through smoothly. Because I live on an island of the North West coast of Scotland I checked their post code delivery locator and was to be charged £6 carriage which I was quite happy to pay. My credit card was debited for the item + carriage. The following day I received an email telling me they couldn't deliver to my location. over a week later I had to email them because they hadn't credited the monies back to my credit card!!!
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We do not charge for delivery on any product, if you live in a remote location you are asked to call first prior to placing order. In this instance the customer did not call us. We state the following on every product page under the delivery tab;
The PlumbStore offers free delivery on all orders, due to the ever increasing cost of processing an order a minimum order value charge of £6.00 plus vat will be added to all orders under £75.00 excluding vat. Delivery is to mainland UK only however, there may be an additional delivery charge to some remote parts of Scotland.
If you want your order delivered to a remote area please contact our one of our Sales Representatives on 0844 801 9000 before placing your order and we will assist you further.