Placed the order on the website for a new radiator. This was the cheapest price I found and the company fullfilled everything you would expect. Communication was excellent, from placing the order to when it would be delivered and by what means. Quality item sent out via courier and delivered when they said they would. Superb all round service. Will definately use again if i need items in the future.
The sales lady went out of her way to assist us and made us feel she wanted to help us with this time critical order. The product arrived on time and was to the correct specifications, we are very pleased with both the service and the product we received from Theplumbstore
I purchased this product from the plumbstore because it was exactly what I needed and a good make. It was cheaper than I could buy it from my local plumber's merchant, where I have an account! It was delivered quickly and the company's communications were good. If the prices remain competitive I will definitely use again.
The Plumb Store web site was easy to navigate offering a great range with good information. The selecton & ordering process was simple & the confirmation paperwork by e-mail was concise & correct, confirming an actual delivery date. The goods arrived on time & in perfect condition via their own transport & a very courtious driver. No problems anywhere & good value naturally, I will use them again.
Excellent service ! Instant reply via email following online order for large radiator. Estimated delivery date confirmed and on time. Special thanks to Maria ( Marrrriiiiiaaaaa you got to see here ) for keeping me up to date with the delivery on the day ...........
I found the website very easy to use and very comprehensive. Once the order was placed I was kept informed of the situation throughout, including being phoned on the day of delivery to agree a time. It was delivered within 48 hours of initial order. Great service!
The radiator i ordered arrived safe and sound and is now installed and functioning. My only sight qualification is that it took rather longer to arrive than I had originally hoped, so do factor that into your installation plans when ordering...
I ordered a ecoclic tap which was advertised as "available ready for rapid dispatch" eleven days later I called them only to be told "they were waiting for it" whenI complained that I only ordered it from them because of "rapid dispatch"they sent me the wrong tap after further complaint they again sent me the wrong tap I only went to plumbstore through recommendation. I certainly will not be using them again and certainly cannot recommend them.
Website proudly states "ready for rapid dispatch!", but it seems that this means they haven't actually got any and it'll take a long time for them to get it. I placed my order on the 4th of December, and it was finally shipped on the 13th - guess they must have paid for a redefinition of the word rapid.
Staff on the phone had no idea what was going on, would routinely say whatever they thought I wanted to hear and consistently promised that "it's going out tomorrow" when it never was. I was promised next-day delivery but instead it went out as standard parcels.