Theplumbstore reviews

Theplumbstore reviews

Good
7.4
from 0 - 10
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Review by confirmed purchaser

Superb service

Placed the order on the website for a new radiator. This was the cheapest price I found and the company fullfilled everything you would expect. Communication was excellent, from placing the order to when it would be delivered and by what means. Quality item sent out via courier and delivered when they said they would. Superb all round service. Will definately use again if i need items in the future.
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Review by confirmed purchaser

we received very good service

The sales lady went out of her way to assist us and made us feel she wanted to help us with this time critical order. The product arrived on time and was to the correct specifications, we are very pleased with both the service and the product we received from Theplumbstore
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Review by confirmed purchaser

the service is the best

The whole experience of bying on the internet was very enjoyabe trhe service was good and the delivery was spot on . Exalant
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Review by confirmed purchaser

Great value and service

Write as if you're speaking to a friend.
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Very poor return service.

Return service will put customer off.
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Review by confirmed purchaser

Took a very long time to arrive. No communication what so ever

Very bad wouldnt suggest buying anything from here ever again.
Theplumbstore

Reply from Theplumbstore

The order was placed at 6.29pm and an email confirmation was sent immediately, the following day an email was sent explaining the item was out of stock. On the 5th February a further email confirmation was sent confirming the item had been dispatched.

We apologise that in this instance the item took longer than normal to arrive however, this was due to the product being out of stock with the manufacture’s.


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Good Product, Good Price, Quick Delivery

I purchased this product from the plumbstore because it was exactly what I needed and a good make. It was cheaper than I could buy it from my local plumber's merchant, where I have an account! It was delivered quickly and the company's communications were good. If the prices remain competitive I will definitely use again.
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Review by confirmed purchaser

Fast and simple ordering and delivery made on day specified

Ordered and delivered with no problemss
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Review by confirmed purchaser

Straight forward mail order experience.

Placed an order, slight delay in mailing but was forewarned by email when the order was posted, and the goods arrived in good order. Exactly as ordered.
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Review by confirmed purchaser

A stress free process from selection to order & delivery on time.

The Plumb Store web site was easy to navigate offering a great range with good information. The selecton & ordering process was simple & the confirmation paperwork by e-mail was concise & correct, confirming an actual delivery date.
The goods arrived on time & in perfect condition via their own transport & a very courtious driver. No problems anywhere & good value naturally, I will use them again.
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Review by confirmed purchaser

5 star service

Excellent service ! Instant reply via email following online order for large radiator. Estimated delivery date confirmed and on time. Special thanks to Maria ( Marrrriiiiiaaaaa you got to see here ) for keeping me up to date with the delivery on the day ...........
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Review by confirmed purchaser

Easy to use web site and very speedy service

I found the website very easy to use and very comprehensive. Once the order was placed I was kept informed of the situation throughout, including being phoned on the day of delivery to agree a time. It was delivered within 48 hours of initial order.
Great service!
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Review by confirmed purchaser

THE PRICE IS RIGHT

GOOD QUALITY SERVICE AT THE RIGHT PRICE. VERY GOOD TO DEAL WITH DELIVERY CAME ON TIME, WOULD USE THEM AGAIN & RECOMEND THEM TO FRIEND & FAMILY
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Review by confirmed purchaser

Good price but still haven't had delivery

Still waiting for delivery after 2 weeks. Should have taken 3 days
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Review by confirmed purchaser

Great Service

I would use again
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Review by confirmed purchaser

prompt delivery at decent price

problem free purchase
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Review by confirmed purchaser

Buy with confidence

The radiator i ordered arrived safe and sound and is now installed and functioning. My only sight qualification is that it took rather longer to arrive than I had originally hoped, so do factor that into your installation plans when ordering...
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Review by confirmed purchaser

this company advertise service it cannot fulfil

I ordered a ecoclic tap which was advertised as "available ready for rapid dispatch"
eleven days later I called them only to be told "they were waiting for it" whenI complained that I only ordered it from them because of "rapid dispatch"they sent me the wrong tap after further complaint they again sent me the wrong tap I only went to plumbstore through recommendation.
I certainly will not be using them again and certainly cannot recommend them.
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Review by confirmed purchaser

Totally incompetent, avoid if you value your sanity.

Website proudly states "ready for rapid dispatch!", but it seems that this means they haven't actually got any and it'll take a long time for them to get it. I placed my order on the 4th of December, and it was finally shipped on the 13th - guess they must have paid for a redefinition of the word rapid.

Staff on the phone had no idea what was going on, would routinely say whatever they thought I wanted to hear and consistently promised that "it's going out tomorrow" when it never was. I was promised next-day delivery but instead it went out as standard parcels.

In short, avoid if at all possible.

Theplumbstore Details

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Theplumbstore is ranked 776 out of 1032 in the category

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