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The Rug House reviews

Excellent
9.6 out of 10

1,688 Trustpilot review(s)
Most recent review
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  • Reviews (1,688)
The Rug House

Review by confirmed purchaser

Excellent service ,speedy and as described.

We ordered mats from the Rug House for the first time and we are impressed by the ape ed of service and the quality.We would definitely use your company again.Many thanks.

The Rug House

Review by confirmed purchaser

Pompt delivbery (even to an island!)

Good price (bathroom set), and good quality.
Amazed how speedy the delivery was. AND I got off my next order!
Would use again.

The Rug House

Review by confirmed purchaser

Quick, speedy delivery and all transactions dealt with smoothly.

I was delighted with how easy it was to order from the rug house website. All transactions were made smoothly & delivery was so quick. The company has a huge range of different rugs to suit all tastes. Overall I am an extremely happy customer.

The Rug House

Review by confirmed purchaser

No problem at all with this order

Ordered the goods late on Sunday evening and delivery (1st class paid) was on Wednesday. No issues with this and the product was exactly as ordered. No complaints.

The Rug House

Review by confirmed purchaser

GREAT SERVICE GREAT PRODUCT

I have had three rugs now. Service is swift & items are of good quality. Will use again
Thank you
Sue (Flintshire)

The Rug House

Review by confirmed purchaser

Purchased from USA

We searched all over for the perfect cityscape play rug. The artwork on the "Children's Play Village Rug Town Roads Mat" was truly the best available worldwide. In fact, that we paid a little extra to have it shipped all the way to USA. The customer service was outstanding, too. We'd definitely recommend The Rug House and would purchase from here again.

The Rug House

Review by confirmed purchaser

just what i wanted

really pleased with my purchase searched everywhere for a small rug and this size was ideal for the side of the bed. very quick and easy transaction and delivered postage free in two days brilliant!!!

The Rug House

Review by confirmed purchaser

First class throughout.

Bought a shaggy rug to complement the burnt orange we were introducing in our living room and this rug does the business. The quality is more than we expected and our toes are getting lost in the shaggy pile as we relax after a hard day's work. From ordering to delivery there were no issues and delivery was only 2 business days after ordering. The wife can't stop smiling. Brownie points for me thanks to you.

The Rug House

Review by confirmed purchaser

Good Service

Service was excellent from my first eenquiry, through a sample , then the order and amazing tracking. Yet to try goods over time but was impressed that although rolled the runner still laid flat.

The Rug House

Review by confirmed purchaser

GET ME A RUG AND GIVE ME 10

GREAT RUG BUYING EXPERIENCE ENOUGH SO THAT I CAME BACK 3 TIMES ( THE DISCOUNT HELPED WITH THAT AS WELL) DELIVERY WAS SO FAST AND THE RUGS WERE ALL OF A VERY GOOD QUALITY THANK YOU

The Rug House

Review by confirmed purchaser

Unreliable, and unwilling to help.

Still haven't received a Matt that was apparently posted on the 4 th June. When contacted them was told must be delayed in post not our problem!!!!!!!

The Rug House

Review by confirmed purchaser

The very rugs I had been looking for the Rug House had them they are perfect for our home

I have animals and a back to front bungalow, the 3 dogs and 3 cat's have to go onto the garden via my lounge. The carpets were always being cleaned, the mud in the wet weather and terriers digging in the borders muddy feet like dinner plates, not always being able to catch all 6 to wipe paws, The Rug House sell washerable large rugs all colours so you can find the colour you need, the cat was sick the puppy had an accident and all was cleaned very quickly and the rug is spotless.

The Rug House

Review by confirmed purchaser

Great Service

Ordered my mat by telephone and the mat was delivered within 48 hours....excellent service and would certainly order again if and when I require anything..

The Rug House

Review by confirmed purchaser

Rug review

I bought this lovely bathroom rug set from the Rug House. Arrived promtly and when I contacted the service center they were very helpfull. Would buy from them again.

The Rug House

Review by confirmed purchaser

Stripy lime rug

I purchased one rug to see if the quality and description were as described. It was, so I bought four more. Excellent service. Well packaged. Love the colour choices. Will recommend to friends and family.

The Rug House

Review by confirmed purchaser

great service and great value !

no point in shopping around for rugs or runners. this outfit in my opinion is simply unbeatable.

The Rug House

Review by confirmed purchaser

Fantastic service, Great Rug , Would Recommend the Rughouse to anyone looking for a rug

This is the 3rd rug we have bought from the Rug House and we will continue to buy from the Rug House as the rugs are great quality, quick delivery with tracking information and good value for money.

The Rug House

Review by confirmed purchaser

Good and quick

Good quality play mat. Lies flat and doesn't slide, with plenty to keep my grandsons interest. Very quick delivery too. Worth the money.

The Rug House

Review by confirmed purchaser

fast delivery , nice product

This is the first time I have bought from them and the servic was quick, package well. A really nice rug.
I will use them again.
Highly recommend.

The Rug House

Review by confirmed purchaser

Great prices, beautiful range of stock, something for every one with a fast delivery!

Really happy with the runner's that I purchased this week, they are lovely. I will be shopping with The Rug House again for sure.
Thank you, from a very happy customer.

The Rug House

Review by confirmed purchaser

Happy with my purchase!

The delivery was quick and the service spot on!
No cons about the rugs nor the delivery!
Great stuff, great service!

The Rug House

Review by confirmed purchaser

good product. good service

I had been looking for a large rug for my living room fir a while. Most of the ones i looked at in stores were either too small,poor quality or not what i wanted. The rug i found from rug house was exactly what i had been looking for and a lot cheaper than others i had looked at. The lady on the phone was very polite and the service was exactly as stated. Delivery was as scheduled and the product was just what i expected and wanted. Very happy with both the service and the rug and would happily recommend to others.

The Rug House

Review by confirmed purchaser

Another quality item for an excellent price and free delivery. Excellent!

At least my third purchase from this excellent company.
I always seem to find that something special that speaks to me from the screen and I have never been disappointed.
Good price -especially in sales - and free delivery - can't go wrong..
Will certainly look first at the rughouse when I next need rugs!

The Rug House

Review by confirmed purchaser

Quick delivery

Haven't opened the rug yet but looks nice. Super fast delivery and reasonable prices! Would use again

The Rug House

Review by confirmed purchaser

Excellent rug, excellent price, excellent customer service. Have already recommended it.

The rug is beautiful ... the right color and thickness I'd hoped for and the price was very reasonable. I had asked for information on delivery fees to the Highlands and ended up not having to pay delivery fees. The order was sent out and I received it two days later. Everything was as promised and the customer service responded in a timely manner with kind and efficient service when I had a question. I've already recommended The Rug House to a number of people.

The Rug House

Review by confirmed purchaser

Can't rate the Rug House highly enough!

We have been buying the same type of rug from the rug house for many years and have always had excellent service. The particular Runner rug is the best ever!

The Rug House

Review by confirmed purchaser

Excellent!!!

Have now ordered three rugs from Rughouse. The service is brilliant - delivered within a few days of order. The quality of rugs is excellent. Would certainly go back if looking for rugs in the future. Would also recommend them to friends and family.

The Rug House

Review by confirmed purchaser

Nice rug for a good price

The Rug House had an extensive range of rugs so it was easy to find something that suited my needs. On this occasion I was after an inexpensive but durable rug with a decent pattern, to cover a hard wearing area of my living room. Although the rug was not expensive potage was free and, at my request, timed to arrive on a day when I was at home. Excellent customer service. Oh, and the rug is exactly what I wanted.

The Rug House

Review by confirmed purchaser

Quality product, speedy service and easy to use online purchase - fabulous!

I bought a fitted doormat from The Rug House - it was a good price and the website was easy to use so I thought I'd give it a whirl. I'm quite new to online buying so still wary about the quality of products if I can't see them before I buy. I didn't need to worry - the coir mat was great quality and arrived at my house 3 days after I made the purchase. I would use The Rug House again and I would recommend them to others.

The Rug House

Review by confirmed purchaser

Little boy enjoys his toys

I bought a play mat for my 2 year old grandson, he knew exactly what to do with his toy cars including the "zoom zoom" noises . Well made and nicely presented should keep him occupied for hours.

The Rug House

Review by confirmed purchaser

Great service, product and delivery...what more cold you want?!

This was the second rug I ordered over the last year. Was very happy with the price, service & product then- so ordered again. Still very happy now ! :)

The Rug House

Review by confirmed purchaser

Great product, reasonable and fast well packaged delivery

Ordered farm rug 200 x 200 and it arrived swiftly very well packaged.
Opened it up and was very pleased and my little boy loves his bedroom being a farm!
Much softer than I was expecting too.
Great communication from the rug house and I would highly recommend

The Rug House

Review by confirmed purchaser

Excellent and just what I wanted!!!

Lovely rug for my bathroom just the size id been looking for!perfect thanks!

The Rug House

Review by confirmed purchaser

5 star

This is my third bye now, great service would recomend

The Rug House

Review by confirmed purchaser

A beutiful rug at a very atractive price. Thank you.

Very good service, prompt delivery and exactly as described.Thank you.

The Rug House

Review by confirmed purchaser

Excellent rugs

We bought three rugs, two long and one short, to put on our laminate floor, to stop our dog sliding all over it. We needed ones that were washable and had a latex backing.

We had previously bought similar rugs from The Rug House and wanted to replace them. That particular line was discontinued but the there was a new line of similar products, so we ordered the three rugs.
We had been very pleased with our previous purchase but were even more pleased with this purchase. The rugs are perfect, better than the previous ones. They don't slip at all and are slightly heavier than the previous ones which means they are easier to vacuum. They fit in the washing machine and were easily washed at 30C.
The service was very good - a confirmation email of the order and delivery was quick. Highly recommended

The Rug House

Review by confirmed purchaser

All sizes, all colours, all good news from the Rug House.

I was so impressed with the quality of the first rug that I decided that I would buy another one for another room . Service was amazing as well, no stupid 28 days wait, in fact the postman asked me if "this was going to be a regular thing now?" If you want to buy a rug, don't trudge around the shops looking and hoping you will find one in the colur or shape you want, just go to the Rug House web site. You will be amazed.

The Rug House

Review by confirmed purchaser

Fantastic, quick service.

Ordered the rug on Monday, arrived on Wednesday. You can't really get much better than that! Really pleased with the rug as well, was great value for money.

The Rug House

Review by confirmed purchaser

Great service quality and delivery

Great service quality and delivery

The Rug House

Review by confirmed purchaser

Speedy Delivery

Item is exactly what we wanted for in our kitchen. Arrived very promptly, even got a discount code for if we were to order from them again. And if we ever need a rug again can't think why we would go anywhere else. Superb service.