The Rug House reviews

The Rug House reviews

Excellent
9.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
2208 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent products excellent prices value for money

Found whilst looking on ebay looking for a play mat for my son found here and received excellent service so decided to buy a rug for my lounge again everything excellent
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Where has my discount gone?

Very pleased with item and delivery. However on a previous order the Invoice stated: 'We want you to shop with us again so here's 10% off your next order. Discount code: ideserveadiscount.' But when I ordered this pedestal mat there was nowhere to imput this. I have another promise on this order, so how do I use it if I purchase another item? I look forward to hearing from you.
The Rug House

Reply from The Rug House

Thank you for your review. I am sorry to hear you have trouble with applying the discount code to your order. I have now refunded this to your card and should show in 2 working days. If you wish to place another order, please note you can use the same code, if you are having any problems or issues with applying the code please call or email me and I will very happy to apply this for you.

Kind regards,
Natalie
Customer Service Manager
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great product and good service.

We were very pleased to find just what we were looking for - a runner that could be cut to size as well as being non-slip and easy to clean. We requested a sample which arrived quickly. It was simple to cut the runner to the exact size to fit our space. The only slight downside was that the runner in the photo appeared to be lighter than the actual product and we would have preferred a lighter colour. However, we are happy with what we have.
The Rug House

Reply from The Rug House

Thank you for your comments. I am very happy to hear you are happy with the runner. Please be advised we do try to picture and describe the rugs as accurately as we possibly can, we can also provide a free samples of our cut to measure runners, this can be helpful if you would like to see the colour before purchasing. Thanks again for your review, please note you have a 10% discount code should you wish to place a order with us again in the future.

Kindest regards,
Natalie
Customer Service Manager
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service.

I haven't actually used the rugs yet so I cannot comment on the quality but the service was excellent. I ordered over the internet but had to phone to talk about delivery and the person I spoke to was most courteous and helpful.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

make a bright entrance

my small hall now gives a warm and friendly welcome on entering the house thank to the new colourful rug which we are very pleased and also the prompt delivery.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant quality with fast delivery

The rug arrived within only 3 days on the standard delivery option and was of the expected high quality. Would definitely use the Rughouse again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

what about delivery?

ordering process simple and easy - but I'm still waiting for delivery.
when order is complete I might consider uprating.
The Rug House

Reply from The Rug House

Thank you for your review. I am extremely sorry for the delay with your order, there was a slight mix with the courier company and your order was delivered to another customers. We have tried to rectify this as soon as possible to cause further delay with your order, your order will be delivered to you tomorrow or Thursday 24th at the latest. I will personally keep track of this to ensure you receive your order on this date. Again sincere apologies for the delay, should you have any questions please call or email us and we will be very happy to help.

Kindest regards,
Natalie
Customer Service Manager
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service.

Cheap rug wanted, cheap rug found. Cheap rug delivered for free. Excellent communication. What more needs to be said. A job well done.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent

I FOUND THIS COMPANY A JOY TO DEAL WITH AND THE STAFF EXTREMELY EFFICIENT. SUCH SERVICE IS HARD TO FIND.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

One happy grandson......

Global rug arrived within 48 hours of ordering. Everyone happy. Would us The Rug House
again. Good value.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very nice rugs

I have had two rugs the round red rug is very good and so easy to vacuum clean ,also my dogs love it!. My recent purchase of two teal rugs was very easy, I have only had them one week,so I am not sure how they will wear yet
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very soft rug

A lovely soft rug at a great price and a very fast delivery.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

If in doubt do not hesitate give "The Rug House" a shout !

Looked all over for this size and type of Rug then found "The Rug House " online,
The Rug I bought was a Red Cotton Washable Contract Red 90 x 120
Good Quality Rug Great price with fast and free delivery "Recommended"
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fab value!!!

I bought these for my coffee shop to collect all the spills from day to day running. They are very good value, comfortable to walk on, love the rubber edging which is soft so it won't crack and best of all washable. They do give off fluff balls at first, which you are told about when they arrive, but soon stop after a few days of general brushing.
I am going to buy them for home now for my kitchen and front and back door.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great Service

I have use Rug House twice now and have been pleased with the service they are efficient and quick and the products are great! Would certainly use them again,
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Five star rugs

Sent for a rug but apprehensive. No need as it was perfect and good quality considering the price. Originally for the kitchen, it was so nice it graduated into the lounge and I sent for 2 more. Delivery was next day early morning and well packaged, if I had needed to send back it was simple to repack. Feedback was very friendly from Roisin and I felt I could ask any query without a problem. Would recommend. Helen 68.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

No fuss!

Despite being based in Northern Ireland, Rug House delivered the rug to my chosen address within a matter of days. There were no problems and delays so I was very happy with the service!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Stylish bathroom mat

The bath mat I purchased recently is the second one I have bought from The Rug House. The mat is a great size, fabulous quality and very stylish. I would totally recommend the products as they are hard wearing and wash perfectly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very good Service

placed the order on Monday, got an email on Tuesday stating what my order was for and saying "Once your package ships we will send an email with a link to track your order." this did not happen but my rugs arrived on Friday of the same week in very good condition I would use the Rug house again. I first saw the rug I ordered on amazon that said the rug would be supplied by the rug house but it was more expensive from amazon.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

can't beat the price and quality !!!

Excellent quality !!!
Unmatched price !!!
Quick delivery !!!
What else could I ask for !!
Keep up the good work..
Extremely satisfied with the purchase....

The Rug House Details

Price Match Guarantee

Seen it for less? We are so sure of our prices that if you see it elsewhere for less we will match the price!

About The Rug House

Welcome to The Rug House online shop. We are a family run business with over twenty years trading experience throughout the UK and Ireland. We pride ourselves in providing a huge range of high quality rugs at low prices.

FREE DELIVERY

The Rug House operates a FREE weekday delivery service throughout the UK and Ireland including the Scottish Highlands, the Isle of Man and the Channel Island.

We endeavour to deliver most stock items within 2 working days.

Priority Services are available.

Visit The Rug House

Contact Us

Call us on: 0845 1656 225
We live here: 23 Shepherds Way
BT35 6EE Newry
United Kingdom

Category

The Rug House is ranked 4 out of 121 in the category

The Rug House is ranked 20 out of 1035 in the category Home & Garden

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.