I ordered a zebra print rug for my daughters bedroom really pleased with the quality, price and speedy delivery so I also ordered another rug for my mother I have just received it and I am really pleased with it thankyou.
Its always difficult buying a rug online when you never know what it will turn out like and what the quality will be. But this rug was great, really cosy and thick threads gives it that added thickness. It will need a strip of anti slip underneath to stop it from slipping. The delivery was speedy. Happy customer
I ordered a shag pile rug from the Rug Company for my new conservatory.. I have never ordered any rug or carpet previously from the internet, always having preferred to view the products I liked in-store and arranging delivery through the store.
However, at the present time I am very busy with a house move, so took the plunge and ordered from The Rug House. The very large rug was delivered within two days of ordering, very well packed and absolutely perfect for my requirements, so I would be very happy to order from the Rug House again in the future.
I bought this rug for a friend after seeing it on Ebay. The communication from Rug House and Parcelforce was excellent. The Rug arrived when expected and my friend absolutely loved it. I would definitely recommend the Rug House to friends and family
I purchased a hot pink rug for my bedroom on this site on a friday afternoon and received an email to say it had been dispatched on the very same day! It was very handy that the site stocked a variety of different sizes of this same rug as I was able to purchase the perfect size for my bedroom floor space. I received the rug on the monday by an independent delivery service, which was free of charge; an added bonus! The delivery man was very friendly and polite. The rug is the perfect colour, and very soft! I have no complaints at all and cannot fault the product or the service! I would definitely recommend this site to anyone looking for excellent products and services without any hassle!
Please see above. Great product, good service.
I am absolutely delighted with this rug. I have just had a wooden floor laid in the lounge and this rug was the perfect colour, size and an excellent price. There is absolutely no shedding and it is so soft underfoot because of the thick pile. I am so pleased to have found this company because ordering was so easy, delivery was fast and the price unbeatable. Would not hesitate to order again and will certainly recommend to family and friends.
Excellent customer service. arrived quickly and very good quality and colour as good as advertised
i was really pleased with these rugs the colours are brilliant the lime green looks great and really brightens up the room and the two red ones go great by the bed in the newly decorated bedroom really soft and great feel under foot when you get out of bed i couldn't be more pleased with these rugs they arrived really fast once the order was placed within 3 days and that was to france! where i live, would def. recommend this company to other friends and family great value and top rate rugs.
I ordered the rug I wanted based on description and photos on line. Quality surpassed my expectations for price paid. It was delivered promptly and when I expected it. Great service, very happy customer!
I have been using this company for many years now at a quick count have purchased about 12 carpets / rugs / bath mats from them ,always good service very fast delivery and any problems are quickly sorted out ,these are excellent quality and very reasonably priced as well , I would recommend to anyone, and I will definitely be using again in the future.
These guys know how to treat a customer - even if you have a problem (like in my case) I ordered the wrong color for a ‘cut to size' washable mat for my front lobby. Even though it was unlikely the returned item could be used again - they replaced it anyway - what more could you ask for? - Well I can also give them a 10/10 for speed of delivery - 3 separate deliveries has arrived from their depot in Ireland to the Midlands’ within 2 working days - great
Loved d rug when it arrived d day after ordered. Delighted with the quality and price of d rug. Colour was exactly d same as online. Excellent to have free next day delivery
Many thanks for the excellent service a refreshing change for online shopping these days. The rug was delivered within days and was of a surprisingly good quality for the price we payed .For any future rug purchase THE RUG HOUSE will be the number one choice.very highly recommended .
once again many thanks for an excellent service.
Peter from Wigan
I ordered this rug on line at a company called The Rug House. I like their site on line as it was straight forward to use. I placed an order for my rug, but in the process, I made a mistake when paying for the rug as I paid twice. My first payment was Not Accepted as I had forgotten my paypal password. So I decided to use my debit card which went through without any problems. The following day when I checked my email, I noticed that the payment had been taken twice, and I immediately contacted the seller by email.
I notified the seller about the mistake, and he responded to me immediately assuring me that he was going to reverse the other charge. This was wonderful and I got my refund back into my account.
Throughout the process, I was being notified of the shipment of my rug and when It was due to be delivered. It didnt take long and I received my rug.
I liked the rug as it was "what I saw online" the only advise to the seller is that, maybe they should consider to put underfelt on the rugs as they are too thin.
This was an excellent service overall. 8/10
Ordered my rug on Monday and received on Thursday, very happy with service and of course the free delivery.
The rug is excellent and I am very happy with it, so much so that I fully intend on ordering a rug for my sitting room very soon and will be using The Rug House again and then I can use the 10% off discount I have been given which I was very happy with
The original order was delayed because E Bay rejected it; hence I thought the Rug House didn't accept international orders, which is quite common for the UK. I asked why, and was politely told that the Rug House woulkd accept my order, which was quite efficiently taken and despatched. The goods arrived in excellent condition and were of acceptable quality. The only problem is that despatc/carrier costs were too pricey for the type of goods purchased; even though I acknowledge I knew the cost before purchase.
Would I recommend the Rug House?? The answer MUST be YES; as long as transport costs are not a deterrent.
The initlal website experience was good. However I selected 24 hour delivery option, expecting the rug to be delivered within 24 hours and this was not the case. It was despatched within 36 hours, but I didn't receive an email notifiying me of the despatch or the tracking number. I had to call to find this out. I also had to call again when the rug was not delivered to the timescale I was told on the first call...or at least it seemed that way. However, it had been delivered to my neighbour, but no card had been left to let us know. The product was as described and wrapped well. So great customer service on the phone, but poor website description of express delivery, email correspondence and final delivery details.
This is my third order and they never fail to deliver promptly. Products are excellent quality. I am sure I will return again and would not hesitate to continue to recommend them as I have done already.
I bought twice from The Rug House in a short space of time i was very impressed by the excellent communication and customer service and was completely happy with my beautiful stair runner and rugs, thank you
It was really easy to find a rug I wanted and the payment process was very simple. My order was dispatched quickly and my new rug arrived well packaged. I now have two rugs that I have purchased from the rug house and I am more than pleased with both of them. I will be recommending to my friends and family. Many thanks
I bought a rug from a retail chain and it was poor quality so I returned it. I bought a black shaggy rug from The Rug House hoping for a better result. The rug is lovely and thick. I liked it so much that I both the same one for my bedroom. Great quality, price and service.
I ordered the rug and it arrived very quickly and in good condition. However unfortunately it was not the rug I had ordered. I telephoned and the issue was rectified immediately and with a professional attitude. The second rug arrived the following day and the first collected that same day. Even with the mix up it took 3 days from placing the order on line and receiving my rug.
I would definitely recommend this company and will order from them again in the future.
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