The Rug House reviews

The Rug House reviews

Excellent
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About

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Review by confirmed purchaser

Great company

Ordered one day and it was dispatched the next abs brilliant would def use and reccomend them to friends and family
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Review by confirmed purchaser

A happy customer

Excellent service. Very reasonably priced doormats arrived quickly and are just what I needed.
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Review by confirmed purchaser

Fantastic farm rug!

Lovely rug, not too big, perfect for my 16month grandaughter. Lovely bright colours and farm detail.
Delivery was very quick.
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Review by confirmed purchaser

Great product completely satisfied

Excellent, arrived quickly and just as described
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Review by confirmed purchaser

Could do better

Ordering was very easy and received confirmation email straightaway saying I would receive tracking information once items had been shipped. 5 days later I had heard absolutely nothing at all, went back on the site and found I should've received an email within 48 hours of placing order giving me tracking details, emailed them and was informed that items had been dispatched and I should receive them that day or the next. They did turn up that day but after hearing nothing for 5 days I don't think I will order from them again even though they sent a 10% off next order voucher with mats. You hear of so many dodgy companies online and as they'd taken my money immediately I was left worrying if I would ever receive my goods. Very disappointed :(
The Rug House

Reply from The Rug House

Hi,

Thank you for your review. I would like to apologise that you did not receive a email when the order was dispatched, we are in the process of updating our website and this is something that we are aiming to improve. We aim to dispatch all our items our items on the same working day if the order was placed before 2pm, if placed after this we dispatch the very next day. We also offer full customer support in the case you have any questions or issues with your order. If the delivery of your order was delayed more than a certain amount of days we also offer a full refund or replacement which is sent immediately on a fully tracked service. You are most welcome to use the 10% discount code we offer all our return customers at any time you wish. Thank you again for your comments, if you have any questions please do contact me on 08451656225 and I will be very happy to help.

Kind regards,
Natalie
Customer Service Manager
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Review by confirmed purchaser

excellent service

The rug is perfect just exactly what i was wanting, really good quality. The delivery was on time too, would highly recommend to friends :)
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Review by confirmed purchaser

Extremely good value rug

I have bought a rug from The Rug House before, and was again extremely pleased with the quality and value. I was also very pleased with the speed of delivery. Intend to purchase another rug from them in the near future.
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Review by confirmed purchaser

Quality product and quick delivery

Delivered with incredible speed and so pleased at the quality of the bath mat and matching pedestal mat.This company are one of the rare beasts that offer bathroom mats and sets in different sizes.All round good experience.
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Review by confirmed purchaser

very helpful

trying to please the customer
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Review by confirmed purchaser

great company

Outstanding I had my rug the next day. Great prices
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Review by confirmed purchaser

best place i know for rugs

all i can say is great rugs recieved in a few days what more could you ask for.
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Review by confirmed purchaser

Excellent service very prompt delivery and rug of very good quality

I bought a chinese style rug for my 86 year old Mum. She is absolutely delighted with it.
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Review by confirmed purchaser

exceptional

Great company.. I hav had 2 rugs from.them, first one was through amazon AMD second was through rughouse direct.. I will b buying all my rugs from here.very happy. And I hav 3 more rugs left to order for the 3 bedrooms.... Definately not going anywhere else
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Review by confirmed purchaser

Fantastic Value

Hessian backed. Lovely quality. B-in-L is carpet-fitter, will let know how good it is after that, otherwise well pleased.
Laid well. Lovely. Looks really good. Vacs well & a cinch to clean. Having two older cats, that is a definite advantage. B-in-Law, says lasts "Forever" A little stiff to put down, but a nice carpet.
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Review by confirmed purchaser

Great Service

My rug arrived after 4 days of ordering, Just what I wanted. Good quality, I will use The Rug House again
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Review by confirmed purchaser

Great Rug - With Style at a very reasonable Price

Ordered two of these Rugs for the Conservatory. So pleased when I unwrapped them, exactly as described. Great colours that blend together so well. They look just great on the Wooden Flooring of the Conservatory. Look far more expensive than the price paid. Really pleased.

Placed order on Sunday both rugs arrived on Wednesday a.m. well packaged.
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Review by confirmed purchaser

Brilliant.

Excellent product nad very good service.Will be recommending to my friends and family.Am really pleased with my rugs.
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Review by confirmed purchaser

Brilliant buy!

I bought my green stripey rug thinking it probably wouldn't look as nice when I got it, however, I was thrilled with it. Fabulous colours and it has really brightened up my utility room. Even the dogs' comings and goings have not dulled it yet. I am hoping it will wash well. I'm sure it will. I also got a discount off my next purchase!!
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Review by confirmed purchaser

Above average

It should have been more clear I was ordering just the bath mat and not the bath mat and pedestal set
The Rug House

Reply from The Rug House

Hi,

Thanks for your feedback. I do apologise for any confusion caused by this, we do try to describe our products as accurate as we can possibly, we also provide instructions on how to purchase the bath mat sets in our product listings. If you would like to purchase the pedestal please call or email me and I will be happy to provide you with a 10% discount on your purchase.

Kind regards,
Natalie
Customer Service Manager
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Review by confirmed purchaser

***EXCELLENT***

excellent service, excellent price, excellent product!!!

The Rug House Details

Price Match Guarantee

Seen it for less? We are so sure of our prices that if you see it elsewhere for less we will match the price!

About The Rug House

Welcome to The Rug House online shop. We are a family run business with over twenty years trading experience throughout the UK and Ireland. We pride ourselves in providing a huge range of high quality rugs at low prices.

FREE DELIVERY

The Rug House operates a FREE weekday delivery service throughout the UK and Ireland including the Scottish Highlands, the Isle of Man and the Channel Island.

We endeavour to deliver most stock items within 2 working days.

Priority Services are available.

Visit The Rug House

Contact Us

Call us on: 0845 1656 225
We live here: 23 Shepherds Way
BT35 6EE Newry
United Kingdom

Category

The Rug House is ranked 4 out of 119 in the category

The Rug House is ranked 20 out of 1032 in the category Home & Garden

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