It is a good quality product and you do pay for that. Took out a classic subscription and didn't realise only had a one month trial of the tablet version (which is excellent). I don't make use of the daily paper versions as poor for the environment and wasteful. Contacted their customer services and asked if I could change to the digital pack and return the paper vouchers. Response was I couldn't as that would be a downgrade. Explained I'd be happy to pay the same monthly subscription until my contract finished but they couldn't accommodate my request. Poor customer service, inflexible and illogical. Disappointing and doubt I'll renew on principal.
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