Thetoyshop reviews

Thetoyshop reviews

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Selling items not in stock,

So i placed an order and used the Shutl delivery service.
There was 30 minutes left until the delivery slot ended, and i get an email:

"Hello, Thank you for your recent order with The Entertainer. There has been a delay with your order as we have been waiting for replenishment stock to come into our warehouse. Unfortunately this has not been forthcoming and so we have had to cancel your order. You will be fully refunded for this order"

So basically they are selling items they do not even have in stock. Now i am left out of pocket and with no money to buy from an alternative supplier.
Just what i need a week before christmas!

This is on top of their site having errors with using Paypal the same day, 3 times i tired to use Paypal on their site but there was an error every time. Also my Paypal account was in good standing and working fine with every other site i used that day.

So im left with no money , 1 week before christmas, no toys for my nephew or neices. Even if they appologise i will not shop here again.

Now im left to wait god knows how long for my money to be back in my bank account.
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Better stock checked would be nice

I ordered to collect in store from the second closest store. They phoned me as soon as I got my order to inform me that there is a store just under 5 miles away rather than was 7 miles away. I was aware of that store, but it was good they let me know.

My order was ready the following day. I went to the store and collected my purchases. Really straight forward and easy.

It would be good if they had a facility that gave you information on where stock is available. Rather then having to check individual stores to find out they are all out of stock. I had seen a toy for my daughter that was on sale. I had trouble finding it elsewhere. I found a couple of people selling them on Amazon for £50 plus then I saw on the Toyshop website for £9.99. Unfortunately I phoned the 4 closest shops to find out that they had no stock. I am not sure where the stock that they had was and the only way to find it was to phone around. They should have a main number or be able to check stock online on larger items or more than 10 on smaller items.

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Thetoyshop Details

About this company

With all your favourite toys and games, is the online store of the UK's largest toy shop - The Entertainer

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Thetoyshop is ranked 71 out of 85 in the category

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