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trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars


I payed for the insurance to cover myself incase of a refund required for some tickets i bought.
I sent atleast 30 emails and have been passed around so many times. No one called me. I sent all the information and the company kept saying they didnt have it or it was been reviewed etc and they would contact me on a certain date time. NOTHING.

I made an offical complaint and STILL HEARD nothing back!

I told them i would complain to watch dog. STILL NOTHING.

I will never use them again whether they are the people or the insurance company part of trainline.

    TrustScore 5.1 / 10
    163 Reviews

    Reply from

    Hi Sinystar Sparkle (nice name BTW),

    Insurance is an extra add on while booking and usually offers reassurance in case circumstances change or something unexpected happens

    The process of making a claim with our provider is usually quick and easy so I'm not sure what's causing a delay for you

    There is some helpful information in the help section of our site (including contact details for the insurance provider)


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