thetrainline.com reviewed by

Glasgow, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

half the truth/conflicting information, ignore the details of emails wasting time and effort

from this advice:

"I appreciate that you are going to be on an exchange in that case the best case may be to change the ticket you have to a refundable "off peak" or "anytime" ticket which you will then be able to claim back a refund on less a £10.00 charge rather than having you miss out on the entire ticket cost."

"the best case may be to change the ticket you have to a refundable "off peak" or "anytime" ticket which you will then be able to claim back a refund on less a £10.00 charge rather than having you miss out on the entire ticket cost."

to this:

"Yes, by going through the change of journey option. Where you would change the ticket you have to a refundable ticket (which you would need to buy)."

Had finished a phone call where the conclusion was that I was to send back the unused tickets for a full refund (minus £40 in charges) only to be phoned back saying that was a mistake, and it would be a total of £80 charges, along with me buying new tickets.

Consistently ignoring the information provided in the phone calls and emails, like the fact that our outbound journey dates had been changed.

Ongoing.
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Janet Switzer found this review useful
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