thetrainline.com reviewed by

Brighton, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

NOT CUSTOMER SERVICE ORIENTATED, PROFIT ORIENTATED

Am a bit disappointed with the service. Have used before but booked the ticket wrongly by one day ..it was issued at brighton station...the guy could see i wa sin a state and he did not check the date which was yesterdays..at victoria the ticket man straight on to it!! Interesting how much attention you get at this point but not at issue point.
then had to buy oyster card at £10 and ticket back at £22 so whole thing cost £50 rather than 19 or something including tube the whole point was to save money not spend double the money. There should be an option to pay an insurance fee to cover this kind of thing humour error otherwise its a licence to print money for nothing in my case. What a mess up. Of course i was meant to check as well..but hey people make mistakes have all evidence to prove it too..hope they refund but when i got home they said hard cheese.
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