Had used thetrainline.com a few times in the past. I downloaded the android app for my phone and bought return tickets to Glasgow for £36. Only to find out I had bought senior tickets, there was no mention of this at all until the purchase had been made. I emailed them and the same reply, saying that I would get a refund of tickets, (- £10 fee for each ticket), meaning I would get a refund of £16 if I purchased more tickets for double the price. Im reporting this to trading standards, as I got my friends in the office to install the app, same thing, it defaults to senior railcard. Im now getting trhe same repsonse
"I understand your concern. I would like to inform you that as as gesture of goodwill we, are arranging a full refund on the tickets you have purchased with us. Hence, in order for us to provide you a full refund, I would request you to purchase new tickets and travel by contacting our web support department. "