thetrainline.com reviews

Ok service

Ok service, nothing to write home about. Deals here are often the same as on the National Rail website so the big noise those T.V ads make...is often just a big noise and nothing else :)

So efficient

I use train line for all my rail tickets. It's not complicated and being able to collect from your station of departure takes all the sweat out of worrying if they will turn up on time. They always have done but if you want them in a hurry without having to queue, way to go. Even better they have all the cheapest tickets, you just need to make sure you book as far ahead as you can.

very good site

have always used this site for my train trips, very easy to use and very helpful tips etc

The expensive train line

Sorry but the redspottedhankie does far greater savings than you

Used Often

Always use as a comparison before buying.

Denise found this review useful

good effective web site

easy to use - my first choice rail tracker

Why pay for booking

I've stopped paying for booking with the trainline now I've found I can get all my tickets at either Virgintrains or London Midland directly, regardless of which company I travel with. Same services without the booking fee - no brainier really! Just wished I knew before I spent a small fortune.

The train line

I always use the train line to book my tickets especially when I'm going to a dog show. As long as you book them in advance, then you're guaranteed to get a good deal. I've had one horror story when using them as they never confirmed my details back to my e-mail, but I thought nothing of it until I arrived at the station to catch my train and the ticket wasn't valid. So the moral of the story is make sure you get confirmation for your travel documents before you travel!!

Janine Deane-Dinnis found this review useful

great website

probably the easiest and most user enriching website experience...don't understand why you need to press a button to seek the prices though

Like this one

This site offers affordable tickets and they have excellent selection of destinations. A must see for those who love to travel by train.

Limited use

The trainline is good for the rest of the country but you can't buy tickets for south west trains.

Good site

Good offers, Good price

A LOVELY COMPANY

ALL WE WANT IS FOR SOMEONE TO DO WHAT THEY SAY THE DO
TRAINLINE.COM DOES EXACTLY WHAT IT SAYS
THANKYOU

sold me a ticket to travel down a shut track

had to sit in a bus stop of 8 hours over night the first night back in the uk from spain in march after 4 months, the trains were not running the track was closed. i never got a refund and had to buy a new ticket the next day! for a bus! 11 hours to travel 50 miles! not including travel!

Excellent

Never had a problem with the site and have been using it for around seven years. Great savings and choice across the board which you dont necessarily get if booking at the ticket office. Need to be careful when entering details as once the button is hit, there is no going back and correcting. This is my only criticism

love this site

i travel quite a lot mostly to bournemouth but everywhere else too, so this site is great, very clear and reader friendly and easy to use

Nicolas Steno found this review useful

Usless .over priced

Phone up and do it yourself easier

The only place I book through

I have used trainline for so long and would never consider using anywhere else. Exceptionally good competetive prices.

service was good except.....

ordering paying and collecting tickets is so easy. Trains were almost on time! the 1st time i bought tickets in advance i got annoyed as i was travelling alone when the London riots kicked off i was advised by Paddington station to avoid travelling, unfortunately that resulted in my loosing £80 i had paid as trainline would not refund despite it being outside of my control! Maybe a review of their policy for this eventuality should be done

Great source other than National Rail

Highly recommend this company for travel plans involving rail.

Their prices are often cheaper than the prices offered direct from say Virgin, Cross Country etc. How, I don't know but save I do.

Especially good for advance fares too.

I use them regularly and recommend them.

Useful company

I usually book through thetrainline.com because I find their website easy to use. Their prices aren't always the cheapest, but I've had no problems with them in the past. I'll continue to use them

Good service

Easy to use website for ordering train tickets and looking up train times. My ordered tickets have always arrived on time without problems. One slight annoyance is the mobile version of the website which can be annoying to navigate at times but it still functions well.

Not the cheapest

Better go direct to the operator

Always a great deal

I use this site every time I travel on the train. Always get a better price than popping down the station, can't beleive how many times I have travelled First Class as it was cheaper than a normal ticket.

Amazing prices on train tickets

Really useful site when travelling on national rail across the UK.. Cheap tickets and easy in-station pickup.. what more can you ask for:)

Good deals

Every time I buy train tickets from trainline.com I get the best deals and they deliver the tickets for free.Best out there as far as I am concerned!

Fast, efficient and mobile.

I regularly use The Trainline for buying tickets to get to London and it always finds the cheapest ticket from across all the train companies. It is all very convenient and works well. The only downside is the booking fee, but that is the price of convenience and if I'm buying a lot of tickets at once then it is well worth it.

Awful service.

The tickets I asked to be posted never arrived. When I rang customer service - at a cost of 10p a minute - I was told I would now have to collect them from the nearest self-service machine, which is 10 miles away! When I asked if they could just be posted again (assuming they were ever posted in the first place), I was told they could be, but if they went "missing" again, that would be it - no tickets. I'm not convinced that's legal, but I opted to collect them just in case. I then got a confirmation email saying the tickets were available to collect from Paddington Station - hundreds of miles away. Needless to say, I won't be touching Trainline with a barge-pole in the future.

Great savings - Great Website

what more can I say?

Book early for a deal

We use thetrainline.com frequently as my in laws live in Cornwall and as long as we book early enough the price is far cheaper than the journey up to Suffolk and return by car.

Brilliant

What a brilliant site. Great for getting cheap tickets or just for checking the times of the next trains on the app. Only down fall is the booking charge. If you find a cheap fare at a certain time you can buy it with no booking charge from the train company running the service. Drop the booking charge and you'd be the best.

Does what it says on the tin !!

not an exciting site, but then its about train times !!! lol. App for the iphone is perfect for me, does what you expect it to. Love it

Easy to use and saves money! FAB

This is one of the best trainline booking companys ever!...there web site is so easy to use, you can clearly see the prices, text your travel details to your mobile and there delivery service of tickets is fab...never ever been let down by the trainline and i have used their service lots of times..Well done Trainline!

Really easy to use

great site when you are thinking of travelling by train, the choice of fares is clear and honest.

Not Bad

A good way to find cheaper rail tickets but often hardly any saving from going direct to the train companies.

Ian found this review useful

how I would ever get anywhere without it

I lopve this site - it is not so trendy looking as some but it just does the jog, is clear, concise and relatively quick. I sometimes wonder that I might be at an advantage knowing the rail system so well (courtesy of an old job not my anorak!) that I may find it easy whereas others may get a little confused but I can only answer for myself

Not such a good offer

I used to always use this operator to book my train fares however having had a few unpleasant experiences (don't try to change your ticket or complain) I thought I'd give them another go with the cashback offer.

Even with the cashback this operator is still more expensive than East Coast trains who offer a web discount if you book online.

Poorest Customer Service Ever Experienced

Having purchased a return ticket for travel on-line the outbound leg of the journey was then decided to take place on an earlier date, it was therefore decided to change the outbound ticket.

During the call through to a customer service representative it became apparent that their lack of a grasp on the English language was unbelievable.

After 45 minutes of confusion the change in booking was complete... until the confirmation email arrived and the outbound ticket was booked for a week after of the return date?

After numerous calls and speaking to various 'team leaders' I was then informed that it was my fault for not being clear and would not be entitled to a refund of any sort and would in fact have to purchase another outbound ticket if I wished to travel!

This sort of service is totally unacceptable and just goes to show the lengths that some companies will go to trying to save money, and squeeze out every last penny of ours!

Easy and simple

Superb web site - very easy to see train times and make a booking. Tickets always arrive promptly in the post, or can be collected from the automated machines in the train station (I wish the machine wasn't so far away from the trains at Leeds though...!).

brilliant

i booked a night out to york for last monday and it came up with precise timings and tickets delivered. also holel booked through these makes this one of the best sites ive been on for booking.
i dont have a car so i rely on public transport, and i live 1 min from a local train station.
brilliant site and too useful by far.