I have used the trainline.com a couple of times, with no issues, except for my error in inputting the wrong return date, so my fault.
However, I resent the £1 booking fee and £3.50 credit card fee, that they charge you, are better on going onto one of the train operator websites and getting the information there.
I travel lot by train and have found it often cheaper to go to the operators website (especially where it only involves travel on that one operator).
For example: Berwick_Upon-Tweed to Portsmouth was advertised at £70 on the trainline.com, £1 booking fee and £3.50 credit card fee to making a price of £74.50. East coast mainline website £67.50 (their website price only), no booking and no credit card fees. Savings of £7.
Portsmouth to Victoria £15.90 Super off peak single on trainline.com, plus the £4.50 charges. Southern Railways managed to book in advance (only available on their website) for £10 no charges (can be £5 if booked far enougth in advance), so saving £9.40.
I would imagine that its similar on the other operators websites.
Great prices on this website for UK trains when booking up to one day in advance, we saved nearly 40GBP on a Leeds / Liverpool trip. Getting the tickets at the station machine was extremely easy as well.
I booked from abroad and did not know what to expect exactly, well I was not disappointed and will certainly use Thetrainline services again whenever I need to travel by train in the UK in the future.
I booked a return trip for a family of 4 from London to Salisbury before I left Canada for my vacation. I followed all prompts on thetrainline website and ended up paying over 240GBP. When the train conductor on the return trip checked our tickets, he informed me that I could have paid less than half what I did. He said that thetrainline should have guided me to the better price option and that I should complain when I got home. He also said that thetrainline is KNOWN for this kind of thing.
When I complained upon my return, I got absolutely no where. Thetrainline consistently replied with 'standard' form letters saying that they could not help me. They offered no refund, no assistance and no other option (I asked if there was an ombudsman or complaint desk, but they never replied). I will never use them again and encourage everyone to avoid them, especially if you are dealing with them from overseas.
I'm always using the trains and thetrainline is what makes that tick. Whether it's a to book tickets, or just to check time before I have a lengthy wait in a station I use thetrainline almost daily and I couldn't function without it.
I have used The Trainline.com a lot - never again!
I booked a return ticket to London, but for various reasons I then cancelled it right away so never picked up the tickets.
I requested a refund on line and heard nothing for about 3 weeks. Then got an email saying I needed to return the tickets.
So I called them up. They said I needed the tickets because I could only reclaim the outward journey not the return. There was no indication of this when I requested the refund on line.
So I now have to go the station and park (at great expense) to pick up tickets I don't need and post them back to the Trainline.com before I can get a partial refund. There is a very good chance that the machine won't issue the tickets as it is way past the day I was supposed to travel. If that turns out to be right I will go ballistic.
Total lack of any sort of customer service from them and will never use them agian.
booked a return train ticket and a plus bus ticket, the train ticket arrived the next day but no plus bus ticket rang to see why it had not arrived and was told he didn't know where it was but that you could only use it on the outbound journey, I told him this wasn't so but he disagreed so i told him to cancel it as it wouldn't be cost effective. I went on the plus bus website and confirmed it is valid for all bus journeys on the day I rang back and asked them to send the plus bus. they told me they couldn't as it would take to long to get there we are 18 days away from our journey date. they are rude and patronizing and refuse to make any effort to rectify there mistakes. they also leave you on hold for far too long
Have booked train tickets from Trainline and reserved seats. Brilliant. Except was travelling in bad weather and two trains were taken out of service because of deep snow. However, the train companies reimbursed the tickets cost in full, plus taxi fares necessary to complete journey. No complaints whatsoever .. the weather cannot be guaranteed but, ultimately, I got to my destination (Glasgow) and back home (Newcastle) absolutely free of charge.
This site is easy to use, but appears almost identical to several other train sites in layout and prices; is this indicative of shared data, as these sites have the same prices as each other every time I look.
Other sites, such as Red Spotted Handkerchief seem to be different, offer different prices, and are sometimes available before either TheTrainLine, or the other similar sites.
Shop around, you may find cheaper rates on the same travel dates, at approximately 10 weeks ahead.
... *And* they charge a booking fee, which Virgin don't. That's all you need, really.
On top of that, their website seems to positively relish thwarting your wishes- I mainly didn't get the seat I wanted (aisle seat), unless I "gamed" the system by adding tickets to my basket until it gave me an aisle seat and then deleting the unwanted ones.
I *have* actually written to them, telling them that I won't ever use them again because their TV ads are so bad.
If you know the journey you have to take involves more than one train company, split the ticket buying and go on each of the train companies websites & buy direct. You'll normally get a cheaper deal than buying once though Thetrainline, not only that you more often than not get the tickets either delivered free or home printing. I've saved small fortunes when travelling from West Yorkshire to Hampshire by buying direct from the train companies involved.
I almost always buy my train tickets through thetrainline.com. Their website is straightforward and easy to use. Great if you complete the same journey over and over, the site allows you to save trips you're likely to make over and personalise them. If buying way in advance, take advantage of the cheaper tickets on the site.
I use train line for all my rail tickets. It's not complicated and being able to collect from your station of departure takes all the sweat out of worrying if they will turn up on time. They always have done but if you want them in a hurry without having to queue, way to go. Even better they have all the cheapest tickets, you just need to make sure you book as far ahead as you can.
I've stopped paying for booking with the trainline now I've found I can get all my tickets at either Virgintrains or London Midland directly, regardless of which company I travel with. Same services without the booking fee - no brainier really! Just wished I knew before I spent a small fortune.
I always use the train line to book my tickets especially when I'm going to a dog show. As long as you book them in advance, then you're guaranteed to get a good deal. I've had one horror story when using them as they never confirmed my details back to my e-mail, but I thought nothing of it until I arrived at the station to catch my train and the ticket wasn't valid. So the moral of the story is make sure you get confirmation for your travel documents before you travel!!
Janine Deane-Dinnis found this review useful
had to sit in a bus stop of 8 hours over night the first night back in the uk from spain in march after 4 months, the trains were not running the track was closed. i never got a refund and had to buy a new ticket the next day! for a bus! 11 hours to travel 50 miles! not including travel!
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