I ordered 2 watches from the online shop. The money was booked from my credit card right away.
When I did not receive a confirmation mail or the watches, I contacted them via the online form. I got a very short reply: 'checking for you'.
Afterwards they never reacted to any of my emails or the online contact form again. The telephone number on the website does not seem to exist.
The only conclusion I can draw is that the shop is a deliberate fraud.
They took my money and didn't deliver my watch. I wrote about this again and again but they didn't reply.
Please think about why the Watch Factory is ranked 29 out of 33 in its category and do not make the same mistake which I've made.
Update: After this review had been written, Mr. Bob got in touch wtih me. He was closely interested in the issue and refunded my money.
Been waiting over 2 months, written over 46 mails and they stop responding and now they have my brand new faulty watch and my money. None of this is returned to me. Go buy watches some where else.
Seems there was IT issues and I called The Watch Factory and got in touch with "Bob" he help me through everything and the issues with paypal as well. I got my money back and I was just unlucky in the situation. The Watch Factory is a good place to buy watches. Bob showned beyond great service in this matter.
Peter - Denmark
Not sure about the reviews below but check out http://bit.ly/H5rKbf. Based on my experience, you should look at this link and read these reviews. What a shame that you have to deal with shambolic companies like this. Ordered a watch on the Thursday morning - received Monday evening (a very prolonged one day delivery). The watch arrived broken. After repeated calling, emailing (even sending a polite Tweet) - no response.
Do not risk using them - go elsewhere – you do not save that much money and after all of the hassle, i would rather have paid the extra £10 the watch would have cost from a quality reputable watch store.
Great genuine watch, arrived well packaged.
Good price and also a watch no one else had in stock.
If I do have one negative point the web page which updates to track your order could be a lot better . But you can ring and speak to someone, but call during opening times, which are 10 till 6. I spoke to a couple of people, one being Bob and they were helpful and polite
Order placed on Sunday and arrived Wednesday morning.
Would I order from the Watch Factory again? Yes
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