The Watch Factory reviews

The Watch Factory reviews

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NEVER NEVER BUY from them

placed the order, they took the money, product never arrived. Many emails no replies. Phone number switched off - THEY ARE FRAUDS
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AVOID! FRAUD!

I ordered 2 watches from the online shop. The money was booked from my credit card right away.
When I did not receive a confirmation mail or the watches, I contacted them via the online form. I got a very short reply: 'checking for you'.
Afterwards they never reacted to any of my emails or the online contact form again. The telephone number on the website does not seem to exist.

The only conclusion I can draw is that the shop is a deliberate fraud.
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Please look at their rank before using. (Case Solved)

They took my money and didn't deliver my watch. I wrote about this again and again but they didn't reply.
Please think about why the Watch Factory is ranked 29 out of 33 in its category and do not make the same mistake which I've made.
Update: After this review had been written, Mr. Bob got in touch wtih me. He was closely interested in the issue and refunded my money.
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Waste of time and money (Case solved)

Been waiting over 2 months, written over 46 mails and they stop responding and now they have my brand new faulty watch and my money. None of this is returned to me. Go buy watches some where else.

Case solved:
Seems there was IT issues and I called The Watch Factory and got in touch with "Bob" he help me through everything and the issues with paypal as well. I got my money back and I was just unlucky in the situation. The Watch Factory is a good place to buy watches. Bob showned beyond great service in this matter.

Best regards

Peter - Denmark
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NO STARS! AVOID AVOID - Do not risk using them

Not sure about the reviews below but check out http://bit.ly/H5rKbf. Based on my experience, you should look at this link and read these reviews. What a shame that you have to deal with shambolic companies like this. Ordered a watch on the Thursday morning - received Monday evening (a very prolonged one day delivery). The watch arrived broken. After repeated calling, emailing (even sending a polite Tweet) - no response.
Do not risk using them - go elsewhere – you do not save that much money and after all of the hassle, i would rather have paid the extra £10 the watch would have cost from a quality reputable watch store.
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Great service and a great watch.

Very happy with speed and follow up to the service on offer. I have been looking for a watch like this for ages. It was so good being able to track via email the package. It arrived on time with everything in place.
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GREAT SHOP!!!

Great shop & local. Very helpful, gave me the correct information I needed on the Casio DW-6900CS-7DS. Will definately return & tell my friends about it
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CASIO G SHOCK G-9000R-4ER

Great genuine watch, arrived well packaged.
Good price and also a watch no one else had in stock.
If I do have one negative point the web page which updates to track your order could be a lot better . But you can ring and speak to someone, but call during opening times, which are 10 till 6. I spoke to a couple of people, one being Bob and they were helpful and polite
Order placed on Sunday and arrived Wednesday morning.
Would I order from the Watch Factory again? Yes
The Watch Factory

Reply from The Watch Factory

We are so pleased that you were happy with your order and the service you received! Apologies for the glitch with the order tracking page - this issue has now been fixed and is working fine now!

The Watch Factory Details

About this company

The Watch Factory offers high quality watches at excellent prices. We are official stockists of Casio, Timex, Luminox, Rotary, and many more. With over 40 years of experience in the watch industry, we can say without question that we know watches inside and out and will always offer quality brands and exceptional service.

Visit The Watch Factory

Contact information

Call us on: 0845 331 6056
We live here: 127 East Finchley High Road
N2 8AJ London
United Kingdom

Category

The Watch Factory is ranked 46 out of 48 in the category

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