Prices here are too cheap to ignore! And also got a further 6% off with discount code. Ordered a MK watch on the 22nd at 12pm received next day as promised well packaged. Warranty stamped also.
On inspection the mother of pearl face on my watch was discoloured - annoying because noone checked the watch before shipping.
Sent it back on the 25th and they signed for it the next day. A week went by with no word on when I would expect my watch. 2 calls to them and they said it was still being processed. I sent an email sent on the friday and it said "we are dealing with your watch today, we will let you know when that's completed". The next day my watch arrived which is great BUT luckily I was in to receive it. They didnt say the watch was on its way which would have been nice. Just assume exchanges take exactly a week. My invoice stated "postal refund to come".... still waiting on that.
Other than that im happy with my watch and the service :)
ordered a watch for sons birthday, payed and ordered before the advertised deadline of four oclock expecting next day delivery as advertised on the web site(order before 4 with next day delivery) this DOES NOT Happern at all, then all they can do is blame Royal Mail. When asking for names and numbers of all parties there is NO commucation from any of them.
They are good at taking your money, but the rest of the agreement they dont care, I would never use these people again and advise others to do likewise.
I bought a Citizen watch from this company after doing some reviews and going on livechat to ask about the watch's delivery time and whether it was genuine.
Despite ordering on the 7th of October, it is now the 22nd and I have not received my item. I was emailed to say it had been dispatched.
I have emailed them to complain, and received no response.
When I try to go onto livechat, no operators are available. I am put on hold when I am on the phone.
Does anyone know what legal remedies I can take to get my money back?
DO NOT TRUST this website - it is better to go to a store and get something when you don't have to wait weeks on end to receive a product. To make matters worse, Watchhut refuses to deal with my complaints, renders themselves uncontactable and has made no efforts to assist me in tracking my product or remedying my loss.
ORDERED A WATCH FOR MY PARTNERS BIRTHDAY AND WASNT SURE IF ADDITIONAL LINKS MAYBE REQUIRED AS HE HAS QUITE LARGE WRISTS. SPOKE WITH A MEMBER OF CUSTOMER SERVICE TEAM AND ASKED ABOUT ADDITIONAL LINKS AND IF A REFUND WOULD BE AVAILABLE ON ANY UNUSED SPARE LINKS AND WAS TOLD YES.
AFTER GIVING THE WATCH AS A GIFT WHICH FITTED PERFECTLY THE ADDITIONAL LINKS WHERE NO LONGER REQUIRED. UPON CONTACTING THE RETAILER (WATCH HUT) THEY TELL ME NO WE DO NOT DO REFUNDS FOR THE LINKS, HAD I KNOWN THIS I WOULDNT HAVE PURCHASED THE ADDITIONAL LINKS FROM THEM AND WOULD RATHER HAVE TAKEN IT INTO A BEAVERBROOKS OR H.SAMUELS.
POOR CUSTOMER SERVICE WITH POOR KNOWLEDGE OF THE SERVICE AND PRODUCTS THEY ARE SELLING.
ALSO ORDERED WATCH FOR NEXT DAY DELIVERY AND IT ARRIVED 3 DAYS LATER THEN EXPECTED, WAS GLAD I HAD ORDERED WATCH 2 WEEKS BEFORE PARTNERS BIRTHDAY AND NEARER THE TIME.
OVERALL I WOULD NOT RECOMMEND PURCHASING FROM THE WATCH HUT AND WILL CONTINUE TO GO INTO A REPUTABLE JEWELRY STORE.
I placed my mk watch order on Monday 14th Oct, hoping to recieve it by Wed 16th. All i did was wait, recieved no email from them or any communication. I had to call them 3-4 times, and in end was told item would be here by Friday which is today, guess what??? Nothing has arrived.I called back, and was told i would be getting a call back in half hour, but instead was sent a email to say order has been cancelled. Wow!!! Hope i get my refund because iv ordered from somewhere else now. I wont be using Watch Hut again,time wasters, big let down.
I placed the order twice and each time they take the money from cards and after some hours sent emails with information that order was canceled. The first time it was payment policy but why the take money I do not know. And the second time after money was taken item was somehow out of stock.
So I have blocked twice the price of watch on my cards for nothing.
I think they use cards information to steal money from them or just sell it to hackers.
Be Aware!!! Do not buy anything there!!!
I bought one watch during their recent big sale. The order was confirmed by e-mail and they withdrew money from my bank account. So far so good. But the watch did not arrive, so I tried to call them several times but NO answer att all!!!! Two weeks later I receivied an e-mail saying that my item was out of stock and that they would give me a refund. No compensation at all despite they hade my money for over two weeks. Shame on your company! Avoid buying from The Watch Hut.
Ordered watch in sale, 4 weeks later they tell me sent to Covent Garden store in error. Said they would sent out last week still waiting. Read other reviews they are true this unit grabs your cash then you are on your own!!!!! The Watchhut you are rubbish. It also seems the internet site is a diff set up than the shops so if things go wrong the shop cannot help you! If any manager from this Watch hut reading this please get a grip of your staff, or you all will be out of a job. Update 3rd Sept just phoned Covent Garden shop sending out today.
1. Pick up watch 2. put in jiffy bag 3. take to post office 4. go for lie down
Absolute sham of a company - ordered a watch from them via Tesco Direct so stupidly didn't think to check out their reviews as I thought I was dealing with Tesco. Big mistake. After waiting a week and having to chase up my so called express delivery, watch finally turned up damaged. Returned to The Watch Hut at my expense as they assured me they would refund the watch and the postage. Two weeks later I still haven't even received confirmation they have received it, let alone that they are processing my refund. Luckily Tesco are now dealing with the claim for me otherwise I would be going frantic right now, as The Watch Hut's phone line either permanently rings out or places you in a queue and then cuts you off. I really cannot say this strongly enough - DO NOT ORDER FROM THIS COMPANY.
My partner ordes me a diesel watch for Christmas 2012 a three months later under warranty the watch broke after sending emails back and fourth we sent the watch off for what we told would be no longer than 4 weeks after hearing nothing from the watch hut after 8 weeks my partner contacting the company numerous times and was fobbed off so I called up asking for names of the people I'm talking to etc, and still found my self being told a pack of lies after waiting another month so all in 12 weeks And me phoning them weekly I revived the watch back to only brake on the same part again 3 weeks later I then was told to send it back to watch hut for a refund or replacement obviously I wanted the refund and to never deal with this company again so I sent the watch off recorded delivery and two weeks later I've heard nothing at all about my watch even if they had got it and it took a threat of trading standards to get my refund I would honestly never deal with this company again and advise people who want a good service for the money they spend GO ELSE WHERE!
Ordered a Marc Jacobs watch from their flash sale. Received order confirmation for next day delivery but days later no watch. Spent half an hour on the phone receiving no answer and worthless excuses. After phoning them about one hundred times I finally got my money back. No apology whatsoever. Take your money and don't send any watch. They also avoid answering phonecalls and actually turn the phonelines off. Having ordered 2 d and g watches from here previously I think they have either changed management or are going bust. Save your money and go to the watch station instead. Same prices and much better service.
Fritz Karlberger found this review useful
watch took quite a while to be shipped out but i recieved it eventually and it was great quality!
though i must admit, when i contacted them in regards to shipping of the watch instead of personally replying they sent me an automatic response saying congrats it's been shipped out totally disregarding the fact that it did take them a week + to actually ship it out when most online retailers do it within 24hours.
but nontheless, i LOVE my watch
Sayka Sb found this review useful
I have ordered three watches from this website/company with discounted rates. Despite of regular follow up's they have not told me the status of the delivery. Though they have delivered one out of three (due to my regular emails) but the other two were not delivered and I received an email that they are refunding the amount since its out of stock and there was a technical issue when they accepted the payments. Now again I can see that same watch is up there for sale but with the double prices. This is there gimmick to attract the customers and when you go doing a purchase they will increase the prices. Bullshit company and cheap advertisement tactics.
BOUGHT A WATCH ONLINE WITH MY CREDIT CARD THE WEBSITE SEEM LEGIT , CHECKED MY ACCOUNT THEY HAD TAKEN THE MONEY OUT SIX TIMES AND TAKEN NEARLY ALL THE MONEY IN MY ACCOUNT. NO ONE TRUST THIS SIGHT THEY ARE UNCONTACTABLE AND DO NOT EMAIL BACK BECAUSE THEY ARE SCAMMRS. HOPE YOU ROT IN HELL SCAMMERS GET A REAL JOB, HOPE THE FRAUD COMPANY CATCHES UP TO YOU REAL SOON WANKERS
They took payment for 4 watches with free next day delivery. Over a week later i still had not recieved anything and had sent 10 or so emails with no reply..... i have no recieved one watch even though there was suppose to be 2 in the package, there was a pen line crossing out the tw steel watch and the other watch was a refurb for sure with no stickers or labels on it!!!!!!
avoid i have learnt my lesson
also look on facebook and the last few weeks worth of reviews on here and judge for yourself
Sayka Sb found this review useful
Uncontactable. Don't answer emails. Don't talk on the phone. Contact number has recorded message saying you are seventh to thirteenth in a queue. The line goes silent for several minutes then gets cut.
Sayka Sb found this review useful
I have made the order online last Sunday, 11th of August, waited for any emails regarding my order's progress, but have NOT received anything! Tried to contact you through email, NO RESPONSE! I tried ringing your BOGUS sales/customer service number MANY TIMES and all I get is dead air for 5 minutes then the call gets disconnected! I tried ringing your OTHER contact number, but YOU DON'T TAKE CALLS AT THE MOMENT! What on earth is going on here?! Those watches are presents and I don't have a clue if I will get them or not!! What kind of company are you?! GIVE ME MY MONEY BACK!! I'LL BUY SOMEWHERE ELSE!!!!!!!!
On August 8, I ordered two watches from the store. Right after, I received a confirmation of my order. One day later, on August 9, I received the following email: "Dear Costumer, Your item is on its way, however there is a short delay. You will receive an email as soon as the item has been Dispatched Which you can expect to be within the next 48 hours. " Then I heard nothing from the shop until today, August 13, that is 48 hours after they promised me that the order should have been sent. Then they wrote all of a sudden: "Dear Costumer, Due to high sale values, the item you have ordered is no longer avaliable. We have canceled your order and reversed the payment." I was very surprised and also very angry,, like that one must not treat their customers; First, to say that the order is on the way and then cancel our contract without even asking me or offer any compensation. It was the first and last time I try to shop at The Watch Hut. Henceforth, I will report their YouTube advertising as misleading.
I'm still waiting for my watch! What for a service is this.
I bought my watch on 7/12/2013. So I'm waiting for a month now!
The watch was in stock, is this normal that I have to wait so long?
I want my watch now! This was a present for my boyfriend.
Please check my order, my Id is 1763210
george found this review useful
Very happy with the whole process from order to delivery. Clear detailed images on the website, with good details of the product available too. Very quick shipping and the watch was really well packed too. I would use The Watch Gallery again without hesitation.
The website is fun, informative and easy to use. You can refine your search down to the smallest details and that still turns up so many options for you to browse through. I consider myself very picky but still managed to find myself a tiny handful of watches that I thought I would consider, one of which happened to be the perfect watch for me. I am very glad I bought it as it will last me for years. It was also excellent value for money as I got it on a massive discount in the sale. I subsequently took the watch into one of the shops to get links taken out and that was done efficiently and free of charge. I would highly recommend this company and website to anyone looking for a new watch.
I love watches and chose to use Watch Hut after investigating their credentials. They have a great selection of watches to choose from and the staff are friendly, knowledgeable and helpful. The price was very competitive and the delivery super fast. I have been extremely please with my purchase and I would thoroughly recommend them.
I bought a white ceramic watch last year for my girlfriend, she was very pleased with the look and craftsmanship of the watch. About 11 months later the watch started to lose time, much to our disappointment. After a phone call, all was explained and a solution was arrived at. I returned the watch and was expecting a repair but to my amazement and joy The Watch Hut had replaced the whole watch, no issues, no arguments. Fantastic! Thank you for your customer service ethic.
i bought the watch for my wife as a present, its larger than you think so use a ruler if you have small wrists. She loves it, the actual face is quite small and the rest is for aesthetics
I actually ordered a different colour first of all which i needed refunding and then i replaced, all done by taking the watch to the london store and they sent in on. Refund was prompt. Really pleased with The Watch Hut and would reccomend to friends.
I bought a watch for my wifes birthday, the website was easy to navigate and the purchase process smooth. Extremely fast delivery and very happy with the watch. Had a problem several months later and the watch was returned to the manufacturer for repair without any fuss at all. Completely stress free experience. Could not fault the friendly and helpful customer service. First class.
I purchased a watch as a special gift for my fiancé. The service was excellent, with fast delivery, and the watch itself is a gorgeous watch that was incredibly competitively priced. I purchased the watch using finance provided by The Watch Shop which was straightforward to arrange and organised within minutes. Overall a very positive experience and I would recommend the site to anyone (and indeed I already have!). Cue one very happy fiancé and a very happy customer.
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