We are sorry to hear that the display box did not arrive in suitable condition. We take the utmost care when packing our orders. However, we cannot forsee how the package will be handled once leaving us. It is quite possible that the box became creased/crumped during transit.
We have noticed that a gift message was included with your order and would assume that this is a present for someone? If the occasion has not passed already, then you can contact us on 0208 838 9388 and request a replacement box. Please be sure to have your order reference to hand if you do call.
We apologise once again for the inconvenience caused by this.