The Whisky Exchange reviews

The Whisky Exchange reviews

Excellent
9.6
from 0 - 10
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Review by confirmed purchaser

excellent quality products, prompt delivery in perfect condition

I found a great website when looking for quality sherries to order on line. It turne out to be the Whisky Exchange. There was a modest selection but they covered the full range I was looking for from Manzanilla to Fino, to Palo Cortado, to Amontillado to Oloroso and Pedro Ximenes. We had a fabulous tasting at home with my daughter and son in law and the next day with my Dad.

The only thing I would have liked would be to be able to choose the delivery slot.
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Review by confirmed purchaser

Reliable and outstanding service.

Clear information about your order : wher is it , when is dispatch , tracking nr and also information from parcel force when will be delivered .
Safe packing with no scratch and chip on a glass .

Regards
Maggie
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Review by confirmed purchaser

The three most important things are done right - quality, service & price.

A great selection of top quality drinks, with a simple to use website and quick delivery service. Why wouldn't you want to use the Whiskey Exchange every time?
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Review by confirmed purchaser

Brilliant ,

Easy to order, great delivery. Many thanks
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Review by confirmed purchaser

Great service. Happily buy from again!

Great service, fast delivery with great packaging! Spot on!
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Review by confirmed purchaser

Even earlier than expected........

Order two bottles of bourbon and they arrived within 2 days.........
Impressive service and well packed.
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Review by confirmed purchaser

fantastic product range

delighted to find this drink after looking for 5 years!!
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Review by confirmed purchaser

First Rate Service

First time purchase, doubts totally unfounded, good price and delivery.
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Review by confirmed purchaser

Aladdins Cave!!

This is my first purchase from The Whisky Exchange and it certainly won't be the last. I have just bought a fine 12 yr old bourbon for under £40. The transaction was seamless and delivery was within a week, so last minute shopping is ill advised!. There is a large selection of single malts for under £50. If you want to spoil yourself then there is an even bigger collection of bespoke spirits to choose from. Happy shopping!!
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Review by confirmed purchaser

Very easy to order and packaged superbly

I have already recommended the whiskey exchange to my friends
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Review by confirmed purchaser

ordered in advance and paid extra for postage yet still order arrived late

Having to pay £5 extra on top of the postage delivery cost even though It was getting delivered to mainland Scotland is ridiculous and being a birthday gift it arrived a day late even though it was booked way in advance. Discriminating customers by having to pay extra is not a good way to retain customers if you ask me
The Whisky Exchange

Reply from The Whisky Exchange

Dear Mr Cameron

Our apologies for the parcel arriving a day later than expected. On investigating it does appear that the parcel was dispatched from us a day later than require to reach the destination in the north of Scotland. Typically when an order is required for dispatch for a particular date we do take in to account the destination. On this occasion it has not been recognised by our team member that it would require an additional day to reach the village after being passed to the Royal Mail. This is our error and we are very sorry for it arriving late.

With regards the additional charge for shipping to Scotland this is advised when you view your basket.
Important Note: Delivery to the postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM & TR21-25 will incur an additional £5 surcharge. If applicable, this surcharge will be displayed in the payment page.

This surcharge is charged to us by Parcelforce as part of the contract for account holders. Unfortunately since January 2013 we have no longer been able to absorb this additional cost due to the tighter margins that we have to work on.

Kind regards

The Whisky Exchange
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Review by confirmed purchaser

cheeky little number!

Bought a 25 yr old highland park as a retirement gift and it went down a treat!!
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Review by confirmed purchaser

Scotch for the Rocks

Super simple to order and recieved well inside timescale. One delivery charge for whole order makes for repeat orders. The drinks are just as expected, small bottles to sample and place order for full bottles if liked. BRILLIANT!
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Review by confirmed purchaser

Great craftsmanship on the custom engraving.

My son and I will drink this bottle of Blue Label on his 18th birthday (he's 1 now).
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Review by confirmed purchaser

Please change your courier

Ah parcelforce, hell bent on attempting to deliver mid day on a weekday. Really though what are they expecting? Nobody is ever in so off to the post office it goes which will almost certainly close at 17:30 so making it entirely out of reach to anyone working in the city. A great gift a fair price but will certainly miss the party for which it was intended.
The Whisky Exchange

Reply from The Whisky Exchange

Good Afternoon Mr Taylor

Thank you for taking the time to leave a review on the service you have received.

I am sorry to hear that you experienced some difficulties with the courier. We do advise that a signature is required on delivery of all goods that we dispatch.

We do offer the opportunity to choose an alternative delivery address this can be a work address so avoiding the need to wait in for the parcel.

We do advise that if you experience any delivery issues to contact us so that we can look to resolve any issues this will enable us to try to avoid any unnecessary inconvenience for you and we can also arrange a redelivery from the Post Office as an alternative to collection if this helps.

I am sorry that this will miss the event that it was intended for, but I do hope that we get the opportunity to serve you again in the future.

Kind regards

The Whisky Exchange
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Review by confirmed purchaser

my delivery of whisky was delivered quite frisky

it was a very quick service
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Review by confirmed purchaser

Helpful and quick delivery

Quick delivery of order. Very satisfied.
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Review by confirmed purchaser

ood service

excellent easy to use ordeing on the web and delivered on time
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Review by confirmed purchaser

excellent service

Red Breast my favourite whosky at a good price and delivered as promised. No hesitation in recommending to others
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Review by confirmed purchaser

Brilliant service

Excellent site to use & a very quick & brilliant service, your find what ever your after.

The Whisky Exchange Details

About this company

World's biggest & best online whisky shop & spirits retailer: buy rare, old and exclusive single malt scotch whisky, blended whisky, irish, american, japanese whisky, rum, gin, vodka, tequila, champagnes...

Visit The Whisky Exchange

Contact information

Call us on: +44 (0)20 8838 9388
We live here: Unit 7, Space Business Park, Abbey Road
NW10 7SU London
United Kingdom

Category

The Whisky Exchange is ranked 4 out of 18 in the category

The Whisky Exchange is ranked 4 out of 30 in the category Wine

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