The Whisky Vault reviews

The Whisky Vault reviews

Excellent
9.1
from 0 - 10
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Great Whisky Store

Bought an old bottle of Ardbeg 1975 for my Father as a Christmas present. Delivery was swift, well packed and most importantly Dad loves it (well, what's left of it). I will definitely recommend Whisky Vault to friends.
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Review by confirmed purchaser

unsatisfactory

Not a good returns policy or communication with customer
The Whisky Vault Ltd

Reply from The Whisky Vault Ltd

Mr Fulton bought a bottle of old whisky from us in January 2013. When he received it he said that there was something wrong with it as there were "bits floating in the bottle" - I explained that this was commonplace when a whisky has not been chill filtered, and that it is basically bits of the cask in the bottle - which in a lot of cases can actually add flavour and character to the whisky. He was not happy with this, even after the explanation, so I told him if he returned the bottle he would get a full refund. We then got the bottle delivered by a courier who said the bottle had broken - sure enough, in the package the bottle was broken and the whisky had leaked. I wrote immediately to the customer, providing pictures, on our findings and he didn't believe us and thought we had sabotaged the return on purpose (why?!!) - To prove our case, we got the delivery company to sign a letter, which they were bound by, explaining the state of the goods in which they were delivered. I sent this signed letter on to the customer and never got a response - until this review, over 14 months later. Mr Fulton has attempted 3 reviews so far, all of which rejected, as he accused us of being a "con", a "rubbish company" and "they broke a bottle of whisky and blamed it on delivery so they didn't have to give me my money". Everything we did we acted upon within our terms and conditions, we have high principles (see every other review) and the remarks by Mr Fulton are both unfounded and slanderous.
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Review by confirmed purchaser

GREAT!!!

This was an amazing transaction, great communication and super fast shipping (to USA) I would buy from the Whiskey Vault again and again without reservation.
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Review by confirmed purchaser

Good arrangement for prompt delivery for the item.

Great to deal with, reasonable pricing, good website, and very fast delivery via DHL to Japan.
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Review by confirmed purchaser

Bloomin excellent choice!

Managed to find a whisky that was distilled when my wife was born and bottled when we met!!!! All thanks to the whisky vault. Only reservation is that the delivery classes the North East of Scotland as "Highlands" and doubles the delivery :(
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Review by confirmed purchaser

Excellent range!!

Enjoy the excellent range but would appreciate a system to monitor progress of orders. Having said that, have not been disappointed with any orders placed.
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Review by confirmed purchaser

Excellent and personal service - highly recommended

It was really important to me that my selected whisky was shipped in time for my father's birthday. The Whisky Vault website was clean and easy to use, I made my choice and selected a courier service to Germany. I contacted The Whisky Vault to request delivery two days later - and received a personal reply that reassured me the gift would be shipped on the Monday to arrive by the important day Tuesday. It all happened as planned. My father was delighted with the choice and I would highly recommend The Whisky Vault to anyone because of this alone.
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Review by confirmed purchaser

Excellent !!! Excellent !!!

Exceptional customer service - whisky arrived at 09.30 the next day.Have already started recommending to family and friends.
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Review by confirmed purchaser

wonderful

The service and goods were excellent. It arrived on time in very good packaging. It was a present for my son in law and he is extremely pleased with it. I will definately use this company again and would recomend it to all good whiskey lovers out there.
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Review by confirmed purchaser

Excellent customer service!!

I've made two purchases from The Whisky Vault and have been impressed with their customer service each time. I live in the United States and received both packages very timely. I wish all companies I've dealt with had customer service like this!
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Review by confirmed purchaser

Very impressed

Really well set out website, loads of choice and bottles that I hadn't found on others. Excellent customer service with a personal touch, would definitely recommend the whisky vault.
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Review by confirmed purchaser

Everything perfect!

First time buyer and this was not the last time. Everything arrived in perfect condition.
Thank´s a lot !

Br,

Johan
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Review by confirmed purchaser

Excellent service

This was my first order with this company. It went as this:
- t=0hrs (day 1, 10 pm local time): order placed
- t=8hrs (day 2, 6 am local time): DHL tracking number received
- t=36hrs (day 3, 10am local time): goods delivered

I would be happy with this service quality should the delivery take place in the same country. In this case the distance was 1500+ miles. Awesome. Definitely worth the money.
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Review by confirmed purchaser

Excellent

I had to buy a bottle for a dear friend and Richard was prompt and knowledgeable about all his Whiskeys.

Thanks Guys,
Enda
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Review by confirmed purchaser

Excellent website, rapid delivery and first class product

The website was very simple to navigate and each product had a helpful description. Delivery was very fast and the whiskey arrived securely wrapped. A very straightforward transaction all round.
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Review by confirmed purchaser

Very Professional Service

Excellent company.
Order is processed straight away and dispatched next/same day.
They use DHL which is the best.
You can have 'out for delivery' messages sent to your mobile and laptop.
Whisky quality second to none.
Website and checkout excellent.
You can even use your PayPal funds to pay!! as well as your normal credit/debit cards.
Overall easily 5*****!
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Review by confirmed purchaser

Incredible fast & smooth shipping!

I higly recomend The Whiskey Vault!
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Review by confirmed purchaser

Excellent communications - excellent speedy shipping - will deal again

Good communications are essential, to keep the buyer updated especially regarding courier shipping and item tracking. I'm always impressed with a very 'professional' approach and The Whisky Vault management team maintain this. This is the one sure way of ensuring the customer comes back, and I will certainly be looking into their internet 'shop window' on a regular basis; I shall also not hesitate to recommend this company to my friends.
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Review by confirmed purchaser

Very fast and safe delivery, professional staff.

My order was processed almost immediately and the delivery of my whisky bottle was very fast: I ordered it on Monday morning and it arrived on Wesnday afternoon (I live in Italy). The bottle was safely packed. I had no problems with the order and whisky choice is wide, even if prices are not very cheap.
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Review by confirmed purchaser

pleasant service

Quick and kind responses. Good service overall.

The Whisky Vault Ltd Details

About this company

The Whisky Vault was born from ideas created by Philip and Richard Hawley, a Father/Son relationship, based in Yorkshire, UK. We are an incredibly enthusiastic business and currently run this as an entirely family-oriented project. Since the idea was embraced, many moons ago, we have been hard at work putting all the pieces together, in order to turn our vision into reality. Philip has been collecting rare specimens of whisky for a number of years, but the hobby has since turned into a passion. As time progressed, it was clear Philip had a real eye for quality and that this could become more than a pastime, it was time to put our skills together to create something special, what would later, of course, become The Whisky Vault. Richard has had a lot of experience in the customer service business and has successfully owned a thriving bar in Leeds. This, coupled with an honorary degree in Business and Computing, really gave us a chance to set the ball rolling, we had our key ingredients. With Richard at the helm of all the design and content of the site, plus the set up and licensing requirements, it was left to Philip to effectively be our stock controller and manager, ensuring we had plentiful, but essentially, quality products to offer to the world’s army of whisky lovers. As we go forward, we are confident this is the case. With over one thousand items in our catalogue, there are expressions of whisky that are very rare and indeed sought after. We will endeavour to keep the site exciting and fresh and therefore be consistently adding new products, as and when we acquire them. Having a customer services background, we understand the importance of fair, quality and efficient service. We adhere to this policy relentlessly.

Visit The Whisky Vault

Contact information

We live here: Leeds
United Kingdom

Category

The Whisky Vault is ranked 59 out of 182 in the category Food & Beverage

The Whisky Vault is ranked 12 out of 18 in the category

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