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Excellent company.
Order is processed straight away and dispatched next/same day.
They use DHL which is the best.
You can have 'out for delivery' messages sent to your mobile and laptop.
Whisky quality second to none.
Website and checkout excellent.
You can even use your PayPal funds to pay!! as well as your normal credit/debit cards.
Overall easily 5*****!
I higly recomend The Whiskey Vault!
Good communications are essential, to keep the buyer updated especially regarding courier shipping and item tracking. I'm always impressed with a very 'professional' approach and The Whisky Vault management team maintain this. This is the one sure way of ensuring the customer comes back, and I will certainly be looking into their internet 'shop window' on a regular basis; I shall also not hesitate to recommend this company to my friends.
My order was processed almost immediately and the delivery of my whisky bottle was very fast: I ordered it on Monday morning and it arrived on Wesnday afternoon (I live in Italy). The bottle was safely packed. I had no problems with the order and whisky choice is wide, even if prices are not very cheap.
it very easy to order and the whiskey came in good time well packed and just what we expected it to be like would try this site again.
You were very kindly equivalent to me.
Thank you
I had a chance to buy a whisky from Whisky Vault and there was an accident during the dilvery. There was some leakage in the bottle. But when I issued the problem, Whisky Vault reacted in very promt and sincere manner. They asked my opinion with several options, and finally I got some refund while I was keeping the bottle.
I'm satisfied with their promt and sincere response.
delivery on your doorstep within two days! and that is overseas
Sorry, that you didn´t have more of the Brora as I ordered. Perfect delivery.
Bought this as a gift. Was delivered quickly and I was kept informed by email of when it was posted along with tracking info. Whiskey is being enjoyed by the recipient!
I collect Port Ellen whisky (Islay) and the Whisky Vault has the best selection I have ever seen! The bottle arrived promptly and was well protected.
Merci pour votre rapidité et votre professionnalisme, je ne peux que recommander the Whisky Vault !!
I have been dealing with the Whisky Vault for a while and have always been thoroughly satisfied with the service and range of Rare collectable whiskies which are stocked and not available at other companies. The service offered is always professional, prompt and helpful and I have enjoyed and appreciated my chats with Phillip and his advice on the best collectable bottles to purchase.
It was my first buy at the whisky vault but everything did go very well!
Good communication, friendly reply's and good packaging of the bottle!
Many thanks and....... Probabely to a next time.
Gert H.
WV had a very rare bottle of talisker at a very good price. It was delivered Xmas eve in mint condition. Exceptional
I would definitely recommend this site. The bottle I ordered was a rare one and I was impressed that the site had it in stock. The delivery was speedy and the bottle was beautifully wrapped. Thank you.
Excellent transaction from start to finish! Package arrived quickly in excellent condition. I am very pleased with the experience and I will definitely be purchasing from the Whisky Vault again.
The transaction proceeded perfectly smooth from start to end. All requests (such as for additional photos, etc.) were answered promptly and to my full satisfaction. Also, very friendly people at THe Whisky Vault! Highly recommended.
Have used this site a couple of times - really user friendly site, loads of great choice, easy and secure payment facility and friendly service! Will be using again in the future!!
Great whisky web shop, fast shipping also. Thank you folks, I must come back again soon. Jonas.
Very fast shipping, top quality, good communication! Thanks!
I've used this company 3 times now, and each time they have been consistent with the high standard of service they provide. Communication, speed of delivery and the range of quality whisky are all excellent. Definitely my first choice, and would not hesitate to recommend The Whisky Vault.
Knowledgeable and friendly, with great before and after service. Delivery was well packaged and speedy. Superb line of whiskies on the site ....they got my vote!
Very good service, packaging well made and rapid delivery
Great online store full of amazing whiskies, with particular reference to their single malts. My wife says i need to spend less time browsing the web for whisky, I can spend hours on this site alone (wishful thinking mostly!). I got a bottle of Ardbeg Rollercoaster, which was very well packed and promptly received. Highly recommended, if not just for a nosy browse!
Just signed for my latest order (3 and counting now) from the whisky vault. The advice and quality of service I have received has always been nothing short of exceptional. The range of whiskies is excellent, and they even once specially sourced a Bruichladdich for me that they didn't have in stock! I'll be back for more soon...
I was extremely happy with how quick the Whiskey Vault got back to me with my questions. They answered all my questions fully which made me place an order straight away.
From the time I placed my order, it took around a week to receive it which I was very surprised at due to the fact that it was coming from overseas. (Most things I order within Australia take at least two weeks to arrive.)
When I did receive my order, there was no damage to the parcle or it's contents what so ever.
I was particularly impressed with the display of my Scotch Whiskey and I would definitely reccomend this company to anyone.
I surely intend on buying more products off them again in the near future.
I bought a bottle of whisky from the Whisky Vault for my Dad's retirement. I had left it late and was worried that it may take a while to be delivered but I was very pleased that it came within a few days. My Dad is a whisky connoisseur, so I wanted to get something a bit different. The guys at the whisky vault were very helpful and friendly. It was a huge success and my father loved it. Cheers.
Purchased a bottle for significant birthday celebration, we chose a recommeded bottle, it was quickly processed and received. we would definitely use the whiskey vault again!
Delivered earlier than expected and superbly packaged.
Never thought, I would ever find my favorite Laphroaig again, the only regret, is, wish I had found this excellent site earlier! Thanks for the great service, lads and will be back in the near future!
Thank u for having such any easy process to get such a unique gift
I was looking for a rare Glenlivet.
Whisky vault was the only site which had this in stock.
The service and delivery were perfect and further purchases were helped with knowledge courtesy.
I was delighted to receive my Dalwhinnie 1966 from these guys, I had been looking high and low to locate one! The service was excellent, prompt and efficient. Plus, very friendly to deal with! Highly recommended, I know where to look first now, next time ...and there will be a next time ;-)
Great to find someone selling Snow Phoenix online.
Was sad to find the metal box scratched and dented a lot though :(
Hey its a great easy to use website, prices on most items are much better value and reasonably priced, even on some of the rarer items I recently purchased.
Will be regularly looking at this website for new arrivals!
Thanks for you help in sorting a top quality whisky for my Dad's 60th birthday.
Site was easy to use and whisky delivered quickly and well packaged too.
Cheers, Matt Vosper