Order is processed straight away and dispatched next/same day.
They use DHL which is the best.
You can have 'out for delivery' messages sent to your mobile and laptop.
Whisky quality second to none.
Website and checkout excellent.
You can even use your PayPal funds to pay!! as well as your normal credit/debit cards.
Overall easily 5*****!
Good communications are essential, to keep the buyer updated especially regarding courier shipping and item tracking. I'm always impressed with a very 'professional' approach and The Whisky Vault management team maintain this. This is the one sure way of ensuring the customer comes back, and I will certainly be looking into their internet 'shop window' on a regular basis; I shall also not hesitate to recommend this company to my friends.
My order was processed almost immediately and the delivery of my whisky bottle was very fast: I ordered it on Monday morning and it arrived on Wesnday afternoon (I live in Italy). The bottle was safely packed. I had no problems with the order and whisky choice is wide, even if prices are not very cheap.
I had a chance to buy a whisky from Whisky Vault and there was an accident during the dilvery. There was some leakage in the bottle. But when I issued the problem, Whisky Vault reacted in very promt and sincere manner. They asked my opinion with several options, and finally I got some refund while I was keeping the bottle.
I'm satisfied with their promt and sincere response.
I have been dealing with the Whisky Vault for a while and have always been thoroughly satisfied with the service and range of Rare collectable whiskies which are stocked and not available at other companies. The service offered is always professional, prompt and helpful and I have enjoyed and appreciated my chats with Phillip and his advice on the best collectable bottles to purchase.
It was my first buy at the whisky vault but everything did go very well!
Good communication, friendly reply's and good packaging of the bottle!
Many thanks and....... Probabely to a next time.
I would definitely recommend this site. The bottle I ordered was a rare one and I was impressed that the site had it in stock. The delivery was speedy and the bottle was beautifully wrapped. Thank you.
The transaction proceeded perfectly smooth from start to end. All requests (such as for additional photos, etc.) were answered promptly and to my full satisfaction. Also, very friendly people at THe Whisky Vault! Highly recommended.
I've used this company 3 times now, and each time they have been consistent with the high standard of service they provide. Communication, speed of delivery and the range of quality whisky are all excellent. Definitely my first choice, and would not hesitate to recommend The Whisky Vault.
Great online store full of amazing whiskies, with particular reference to their single malts. My wife says i need to spend less time browsing the web for whisky, I can spend hours on this site alone (wishful thinking mostly!). I got a bottle of Ardbeg Rollercoaster, which was very well packed and promptly received. Highly recommended, if not just for a nosy browse!
Just signed for my latest order (3 and counting now) from the whisky vault. The advice and quality of service I have received has always been nothing short of exceptional. The range of whiskies is excellent, and they even once specially sourced a Bruichladdich for me that they didn't have in stock! I'll be back for more soon...
I was extremely happy with how quick the Whiskey Vault got back to me with my questions. They answered all my questions fully which made me place an order straight away.
From the time I placed my order, it took around a week to receive it which I was very surprised at due to the fact that it was coming from overseas. (Most things I order within Australia take at least two weeks to arrive.)
When I did receive my order, there was no damage to the parcle or it's contents what so ever.
I was particularly impressed with the display of my Scotch Whiskey and I would definitely reccomend this company to anyone.
I surely intend on buying more products off them again in the near future.
I bought a bottle of whisky from the Whisky Vault for my Dad's retirement. I had left it late and was worried that it may take a while to be delivered but I was very pleased that it came within a few days. My Dad is a whisky connoisseur, so I wanted to get something a bit different. The guys at the whisky vault were very helpful and friendly. It was a huge success and my father loved it. Cheers.
Delivered earlier than expected and superbly packaged.
I was delighted to receive my Dalwhinnie 1966 from these guys, I had been looking high and low to locate one! The service was excellent, prompt and efficient. Plus, very friendly to deal with! Highly recommended, I know where to look first now, next time ...and there will be a next time ;-)
Hey its a great easy to use website, prices on most items are much better value and reasonably priced, even on some of the rarer items I recently purchased.
Will be regularly looking at this website for new arrivals!
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