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Reply from The Whisky Vault

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The Whisky Vault reviews

Excellent
9.7 out of 10

57 Trustpilot review(s)
Most recent review
Review company
  • Reviews (57)
The Whisky Vault Ltd

Review by confirmed purchaser

Very Professional Service

Excellent company.
Order is processed straight away and dispatched next/same day.
They use DHL which is the best.
You can have 'out for delivery' messages sent to your mobile and laptop.
Whisky quality second to none.
Website and checkout excellent.
You can even use your PayPal funds to pay!! as well as your normal credit/debit cards.
Overall easily 5*****!

The Whisky Vault Ltd

Review by confirmed purchaser

Incredible fast & smooth shipping!

I higly recomend The Whiskey Vault!

The Whisky Vault Ltd

Review by confirmed purchaser

Excellent communications - excellent speedy shipping - will deal again

Good communications are essential, to keep the buyer updated especially regarding courier shipping and item tracking. I'm always impressed with a very 'professional' approach and The Whisky Vault management team maintain this. This is the one sure way of ensuring the customer comes back, and I will certainly be looking into their internet 'shop window' on a regular basis; I shall also not hesitate to recommend this company to my friends.

The Whisky Vault Ltd

Review by confirmed purchaser

Very fast and safe delivery, professional staff.

My order was processed almost immediately and the delivery of my whisky bottle was very fast: I ordered it on Monday morning and it arrived on Wesnday afternoon (I live in Italy). The bottle was safely packed. I had no problems with the order and whisky choice is wide, even if prices are not very cheap.

The Whisky Vault Ltd

Review by confirmed purchaser

pleasant service

Quick and kind responses. Good service overall.

The Whisky Vault Ltd

Review by confirmed purchaser

very good and quick service

it very easy to order and the whiskey came in good time well packed and just what we expected it to be like would try this site again.

The Whisky Vault Ltd

Review by confirmed purchaser

Thank you

You were very kindly equivalent to me.
Thank you

Reply from The Whisky Vault Ltd

Dear Toshihiko, I am sorry to hear this. I have contacted our Accounts Manager with DHL and expressed our concern with your report on how the whiskies were delivered to you. We personally ensure all packaging is secure and safe, complete with information depicting which way the boxes should be stored during transit. I have added a 10% discount to your account, should you wish to make a future purchase, I hope this is acceptable to you as your custom is of high importance. Best Regards. Richard, The Whisky Vault.
The Whisky Vault Ltd

Review by confirmed purchaser

Very promt and sincere response

I had a chance to buy a whisky from Whisky Vault and there was an accident during the dilvery. There was some leakage in the bottle. But when I issued the problem, Whisky Vault reacted in very promt and sincere manner. They asked my opinion with several options, and finally I got some refund while I was keeping the bottle.
I'm satisfied with their promt and sincere response.

The Whisky Vault Ltd

Review by confirmed purchaser

excellent

delivery on your doorstep within two days! and that is overseas

The Whisky Vault Ltd

Review by confirmed purchaser

very goog!

very serious, fast delivery. i recommend the website.

The Whisky Vault Ltd

Review by confirmed purchaser

Very good.

Sorry, that you didn´t have more of the Brora as I ordered. Perfect delivery.

The Whisky Vault Ltd

Review by confirmed purchaser

very quick delivery and good whiskey :-)

Bought this as a gift. Was delivered quickly and I was kept informed by email of when it was posted along with tracking info. Whiskey is being enjoyed by the recipient!

The Whisky Vault Ltd

Review by confirmed purchaser

Fantastic selection of Port Ellen whisky.

I collect Port Ellen whisky (Islay) and the Whisky Vault has the best selection I have ever seen! The bottle arrived promptly and was well protected.

The Whisky Vault Ltd

Review by confirmed purchaser

Easy quickly perfectly !

Merci pour votre rapidité et votre professionnalisme, je ne peux que recommander the Whisky Vault !!

The Whisky Vault Ltd

Review by confirmed purchaser

The company name is appropriate due to the large selection of Rare and Hard to find (elsewhere) whisky

I have been dealing with the Whisky Vault for a while and have always been thoroughly satisfied with the service and range of Rare collectable whiskies which are stocked and not available at other companies. The service offered is always professional, prompt and helpful and I have enjoyed and appreciated my chats with Phillip and his advice on the best collectable bottles to purchase.

The Whisky Vault Ltd

Review by confirmed purchaser

Nice, friendly and good service!

It was my first buy at the whisky vault but everything did go very well!
Good communication, friendly reply's and good packaging of the bottle!

Many thanks and....... Probabely to a next time.

Gert H.

The Whisky Vault Ltd

Review by confirmed purchaser

exceptional value and service

WV had a very rare bottle of talisker at a very good price. It was delivered Xmas eve in mint condition. Exceptional

The Whisky Vault Ltd

Review by confirmed purchaser

My husband loves it!

I would definitely recommend this site. The bottle I ordered was a rare one and I was impressed that the site had it in stock. The delivery was speedy and the bottle was beautifully wrapped. Thank you.

The Whisky Vault Ltd

Review by confirmed purchaser

I love the Whisky Vault!

Excellent transaction from start to finish! Package arrived quickly in excellent condition. I am very pleased with the experience and I will definitely be purchasing from the Whisky Vault again.

The Whisky Vault Ltd

Review by confirmed purchaser

Outstanding

The transaction proceeded perfectly smooth from start to end. All requests (such as for additional photos, etc.) were answered promptly and to my full satisfaction. Also, very friendly people at THe Whisky Vault! Highly recommended.

The Whisky Vault Ltd

Review by confirmed purchaser

Fantastic website - great service

Have used this site a couple of times - really user friendly site, loads of great choice, easy and secure payment facility and friendly service! Will be using again in the future!!

The Whisky Vault Ltd

Review by confirmed purchaser

Five Stars

Great whisky web shop, fast shipping also. Thank you folks, I must come back again soon. Jonas.

The Whisky Vault Ltd

Review by confirmed purchaser

Just Perfect!

Very fast shipping, top quality, good communication! Thanks!

The Whisky Vault Ltd

Review by confirmed purchaser

If you are looking for a top quality Whisky supplier.... You've just found it!

I've used this company 3 times now, and each time they have been consistent with the high standard of service they provide. Communication, speed of delivery and the range of quality whisky are all excellent. Definitely my first choice, and would not hesitate to recommend The Whisky Vault.

The Whisky Vault Ltd

Review by confirmed purchaser

Dramazing!

Knowledgeable and friendly, with great before and after service. Delivery was well packaged and speedy. Superb line of whiskies on the site ....they got my vote!

The Whisky Vault Ltd

Review by confirmed purchaser

very rapid delivery and top service

Very good service, packaging well made and rapid delivery

The Whisky Vault Ltd

Review by confirmed purchaser

Whisky Vault of Legends!!

Great online store full of amazing whiskies, with particular reference to their single malts. My wife says i need to spend less time browsing the web for whisky, I can spend hours on this site alone (wishful thinking mostly!). I got a bottle of Ardbeg Rollercoaster, which was very well packed and promptly received. Highly recommended, if not just for a nosy browse!

The Whisky Vault Ltd

Review by confirmed purchaser

repeat customer for the excellent whisky vault

Just signed for my latest order (3 and counting now) from the whisky vault. The advice and quality of service I have received has always been nothing short of exceptional. The range of whiskies is excellent, and they even once specially sourced a Bruichladdich for me that they didn't have in stock! I'll be back for more soon...

The Whisky Vault Ltd

Review by confirmed purchaser

Great scotch

I was extremely happy with how quick the Whiskey Vault got back to me with my questions. They answered all my questions fully which made me place an order straight away.

From the time I placed my order, it took around a week to receive it which I was very surprised at due to the fact that it was coming from overseas. (Most things I order within Australia take at least two weeks to arrive.)

When I did receive my order, there was no damage to the parcle or it's contents what so ever.

I was particularly impressed with the display of my Scotch Whiskey and I would definitely reccomend this company to anyone.

I surely intend on buying more products off them again in the near future.

The Whisky Vault Ltd

Review by confirmed purchaser

Quick, friendly and efficient.

I bought a bottle of whisky from the Whisky Vault for my Dad's retirement. I had left it late and was worried that it may take a while to be delivered but I was very pleased that it came within a few days. My Dad is a whisky connoisseur, so I wanted to get something a bit different. The guys at the whisky vault were very helpful and friendly. It was a huge success and my father loved it. Cheers.

The Whisky Vault Ltd

Review by confirmed purchaser

Fab and speedy service

Purchased a bottle for significant birthday celebration, we chose a recommeded bottle, it was quickly processed and received. we would definitely use the whiskey vault again!

The Whisky Vault Ltd

Review by confirmed purchaser

Delivered earlier than expected and superbly packaged.

Delivered earlier than expected and superbly packaged.

The Whisky Vault Ltd

Review by confirmed purchaser

MAGNIFICO!

Never thought, I would ever find my favorite Laphroaig again, the only regret, is, wish I had found this excellent site earlier! Thanks for the great service, lads and will be back in the near future!

The Whisky Vault Ltd

Review by confirmed purchaser

Operatively

All is good, but dear delivery

The Whisky Vault Ltd

Review by confirmed purchaser

Terrific

Thank u for having such any easy process to get such a unique gift

The Whisky Vault Ltd

Review by confirmed purchaser

Rare whisky found

I was looking for a rare Glenlivet.
Whisky vault was the only site which had this in stock.
The service and delivery were perfect and further purchases were helped with knowledge courtesy.

The Whisky Vault Ltd

Review by confirmed purchaser

Top Drawer Whisky Specialists

I was delighted to receive my Dalwhinnie 1966 from these guys, I had been looking high and low to locate one! The service was excellent, prompt and efficient. Plus, very friendly to deal with! Highly recommended, I know where to look first now, next time ...and there will be a next time ;-)

The Whisky Vault Ltd

Review by confirmed purchaser

Got to Australia very Fast!

Great to find someone selling Snow Phoenix online.
Was sad to find the metal box scratched and dented a lot though :(

Reply from The Whisky Vault Ltd

Dear Chris, thank you for the review. The Snow Phoenix seems to be popular in Australia! Unfortunately the tins they are supplied in are not of great quality and actually quite flimsy. As the bottle has now discontinued, when we do get hold of them, it seems in most cases the tins are not of a high standard, which is a shame. I have emailed you a 10% discount voucher to use on any future purchases. Best Regards, RH.
The Whisky Vault Ltd

Review by confirmed purchaser

Great Service! Fast Delivery! Good Communication!

Hey its a great easy to use website, prices on most items are much better value and reasonably priced, even on some of the rarer items I recently purchased.
Will be regularly looking at this website for new arrivals!

The Whisky Vault Ltd

Review by confirmed purchaser

Great online whisky store

Thanks for you help in sorting a top quality whisky for my Dad's 60th birthday.

Site was easy to use and whisky delivered quickly and well packaged too.

Cheers, Matt Vosper