Great to deal with, reasonable pricing, good website, and very fast delivery via DHL to Japan.
Managed to find a whisky that was distilled when my wife was born and bottled when we met!!!! All thanks to the whisky vault. Only reservation is that the delivery classes the North East of Scotland as "Highlands" and doubles the delivery :(
It was really important to me that my selected whisky was shipped in time for my father's birthday. The Whisky Vault website was clean and easy to use, I made my choice and selected a courier service to Germany. I contacted The Whisky Vault to request delivery two days later - and received a personal reply that reassured me the gift would be shipped on the Monday to arrive by the important day Tuesday. It all happened as planned. My father was delighted with the choice and I would highly recommend The Whisky Vault to anyone because of this alone.
The service and goods were excellent. It arrived on time in very good packaging. It was a present for my son in law and he is extremely pleased with it. I will definately use this company again and would recomend it to all good whiskey lovers out there.
I've made two purchases from The Whisky Vault and have been impressed with their customer service each time. I live in the United States and received both packages very timely. I wish all companies I've dealt with had customer service like this!
This was my first order with this company. It went as this:
- t=0hrs (day 1, 10 pm local time): order placed
- t=8hrs (day 2, 6 am local time): DHL tracking number received
- t=36hrs (day 3, 10am local time): goods delivered
I would be happy with this service quality should the delivery take place in the same country. In this case the distance was 1500+ miles. Awesome. Definitely worth the money.
The website was very simple to navigate and each product had a helpful description. Delivery was very fast and the whiskey arrived securely wrapped. A very straightforward transaction all round.
Order is processed straight away and dispatched next/same day.
They use DHL which is the best.
You can have 'out for delivery' messages sent to your mobile and laptop.
Whisky quality second to none.
Website and checkout excellent.
You can even use your PayPal funds to pay!! as well as your normal credit/debit cards.
Overall easily 5*****!
Good communications are essential, to keep the buyer updated especially regarding courier shipping and item tracking. I'm always impressed with a very 'professional' approach and The Whisky Vault management team maintain this. This is the one sure way of ensuring the customer comes back, and I will certainly be looking into their internet 'shop window' on a regular basis; I shall also not hesitate to recommend this company to my friends.
My order was processed almost immediately and the delivery of my whisky bottle was very fast: I ordered it on Monday morning and it arrived on Wesnday afternoon (I live in Italy). The bottle was safely packed. I had no problems with the order and whisky choice is wide, even if prices are not very cheap.
I had a chance to buy a whisky from Whisky Vault and there was an accident during the dilvery. There was some leakage in the bottle. But when I issued the problem, Whisky Vault reacted in very promt and sincere manner. They asked my opinion with several options, and finally I got some refund while I was keeping the bottle.
I'm satisfied with their promt and sincere response.
I have been dealing with the Whisky Vault for a while and have always been thoroughly satisfied with the service and range of Rare collectable whiskies which are stocked and not available at other companies. The service offered is always professional, prompt and helpful and I have enjoyed and appreciated my chats with Phillip and his advice on the best collectable bottles to purchase.
It was my first buy at the whisky vault but everything did go very well!
Good communication, friendly reply's and good packaging of the bottle!
Many thanks and....... Probabely to a next time.
I would definitely recommend this site. The bottle I ordered was a rare one and I was impressed that the site had it in stock. The delivery was speedy and the bottle was beautifully wrapped. Thank you.
The transaction proceeded perfectly smooth from start to end. All requests (such as for additional photos, etc.) were answered promptly and to my full satisfaction. Also, very friendly people at THe Whisky Vault! Highly recommended.
I've used this company 3 times now, and each time they have been consistent with the high standard of service they provide. Communication, speed of delivery and the range of quality whisky are all excellent. Definitely my first choice, and would not hesitate to recommend The Whisky Vault.
I was extremely happy with how quick the Whiskey Vault got back to me with my questions. They answered all my questions fully which made me place an order straight away.
From the time I placed my order, it took around a week to receive it which I was very surprised at due to the fact that it was coming from overseas. (Most things I order within Australia take at least two weeks to arrive.)
When I did receive my order, there was no damage to the parcle or it's contents what so ever.
I was particularly impressed with the display of my Scotch Whiskey and I would definitely reccomend this company to anyone.
I surely intend on buying more products off them again in the near future.
I bought a bottle of whisky from the Whisky Vault for my Dad's retirement. I had left it late and was worried that it may take a while to be delivered but I was very pleased that it came within a few days. My Dad is a whisky connoisseur, so I wanted to get something a bit different. The guys at the whisky vault were very helpful and friendly. It was a huge success and my father loved it. Cheers.
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