The Whisky Vault reviews

The Whisky Vault reviews

Excellent
9.1
from 0 - 10
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Review by confirmed purchaser

very good and quick service

it very easy to order and the whiskey came in good time well packed and just what we expected it to be like would try this site again.
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Review by confirmed purchaser

Thank you

You were very kindly equivalent to me.
Thank you
The Whisky Vault Ltd

Reply from The Whisky Vault Ltd

Dear Toshihiko, I am sorry to hear this. I have contacted our Accounts Manager with DHL and expressed our concern with your report on how the whiskies were delivered to you. We personally ensure all packaging is secure and safe, complete with information depicting which way the boxes should be stored during transit. I have added a 10% discount to your account, should you wish to make a future purchase, I hope this is acceptable to you as your custom is of high importance. Best Regards. Richard, The Whisky Vault.
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Review by confirmed purchaser

Very promt and sincere response

I had a chance to buy a whisky from Whisky Vault and there was an accident during the dilvery. There was some leakage in the bottle. But when I issued the problem, Whisky Vault reacted in very promt and sincere manner. They asked my opinion with several options, and finally I got some refund while I was keeping the bottle.
I'm satisfied with their promt and sincere response.
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Review by confirmed purchaser

excellent

delivery on your doorstep within two days! and that is overseas
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Review by confirmed purchaser

very goog!

very serious, fast delivery. i recommend the website.
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Review by confirmed purchaser

Very good.

Sorry, that you didn´t have more of the Brora as I ordered. Perfect delivery.
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Review by confirmed purchaser

very quick delivery and good whiskey :-)

Bought this as a gift. Was delivered quickly and I was kept informed by email of when it was posted along with tracking info. Whiskey is being enjoyed by the recipient!
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Review by confirmed purchaser

Fantastic selection of Port Ellen whisky.

I collect Port Ellen whisky (Islay) and the Whisky Vault has the best selection I have ever seen! The bottle arrived promptly and was well protected.
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Review by confirmed purchaser

Easy quickly perfectly !

Merci pour votre rapidité et votre professionnalisme, je ne peux que recommander the Whisky Vault !!
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Review by confirmed purchaser

The company name is appropriate due to the large selection of Rare and Hard to find (elsewhere) whisky

I have been dealing with the Whisky Vault for a while and have always been thoroughly satisfied with the service and range of Rare collectable whiskies which are stocked and not available at other companies. The service offered is always professional, prompt and helpful and I have enjoyed and appreciated my chats with Phillip and his advice on the best collectable bottles to purchase.
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Review by confirmed purchaser

Nice, friendly and good service!

It was my first buy at the whisky vault but everything did go very well!
Good communication, friendly reply's and good packaging of the bottle!

Many thanks and....... Probabely to a next time.

Gert H.
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Review by confirmed purchaser

exceptional value and service

WV had a very rare bottle of talisker at a very good price. It was delivered Xmas eve in mint condition. Exceptional
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Review by confirmed purchaser

My husband loves it!

I would definitely recommend this site. The bottle I ordered was a rare one and I was impressed that the site had it in stock. The delivery was speedy and the bottle was beautifully wrapped. Thank you.
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Review by confirmed purchaser

I love the Whisky Vault!

Excellent transaction from start to finish! Package arrived quickly in excellent condition. I am very pleased with the experience and I will definitely be purchasing from the Whisky Vault again.
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Review by confirmed purchaser

Outstanding

The transaction proceeded perfectly smooth from start to end. All requests (such as for additional photos, etc.) were answered promptly and to my full satisfaction. Also, very friendly people at THe Whisky Vault! Highly recommended.
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Review by confirmed purchaser

Fantastic website - great service

Have used this site a couple of times - really user friendly site, loads of great choice, easy and secure payment facility and friendly service! Will be using again in the future!!
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Review by confirmed purchaser

Just Perfect!

Very fast shipping, top quality, good communication! Thanks!
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Review by confirmed purchaser

If you are looking for a top quality Whisky supplier.... You've just found it!

I've used this company 3 times now, and each time they have been consistent with the high standard of service they provide. Communication, speed of delivery and the range of quality whisky are all excellent. Definitely my first choice, and would not hesitate to recommend The Whisky Vault.
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Review by confirmed purchaser

very rapid delivery and top service

Very good service, packaging well made and rapid delivery
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Review by confirmed purchaser

Great scotch

I was extremely happy with how quick the Whiskey Vault got back to me with my questions. They answered all my questions fully which made me place an order straight away.

From the time I placed my order, it took around a week to receive it which I was very surprised at due to the fact that it was coming from overseas. (Most things I order within Australia take at least two weeks to arrive.)

When I did receive my order, there was no damage to the parcle or it's contents what so ever.

I was particularly impressed with the display of my Scotch Whiskey and I would definitely reccomend this company to anyone.

I surely intend on buying more products off them again in the near future.

The Whisky Vault Ltd Details

About this company

The Whisky Vault was born from ideas created by Philip and Richard Hawley, a Father/Son relationship, based in Yorkshire, UK. We are an incredibly enthusiastic business and currently run this as an entirely family-oriented project. Since the idea was embraced, many moons ago, we have been hard at work putting all the pieces together, in order to turn our vision into reality. Philip has been collecting rare specimens of whisky for a number of years, but the hobby has since turned into a passion. As time progressed, it was clear Philip had a real eye for quality and that this could become more than a pastime, it was time to put our skills together to create something special, what would later, of course, become The Whisky Vault. Richard has had a lot of experience in the customer service business and has successfully owned a thriving bar in Leeds. This, coupled with an honorary degree in Business and Computing, really gave us a chance to set the ball rolling, we had our key ingredients. With Richard at the helm of all the design and content of the site, plus the set up and licensing requirements, it was left to Philip to effectively be our stock controller and manager, ensuring we had plentiful, but essentially, quality products to offer to the world’s army of whisky lovers. As we go forward, we are confident this is the case. With over one thousand items in our catalogue, there are expressions of whisky that are very rare and indeed sought after. We will endeavour to keep the site exciting and fresh and therefore be consistently adding new products, as and when we acquire them. Having a customer services background, we understand the importance of fair, quality and efficient service. We adhere to this policy relentlessly.

Visit The Whisky Vault

Contact information

We live here: Leeds
United Kingdom

Category

The Whisky Vault is ranked 59 out of 182 in the category Food & Beverage

The Whisky Vault is ranked 12 out of 18 in the category

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