Shopping online does always carry an element of risk. But in this case all my fears and doubts were eliminated by the patience and attentiveness of the Thinlenses Team. All my questions were answered promptly and in detail, even at the weekend, and when I sent in my frames for reglazing I was kept up to date. It took more than two weeks for my frames to arrive at their lab, but only 3 days for them to be returned to me.
I am delighted with the lenses, especially since I have such a strong prescription. I never liked the thickness of my old lenses at the edge -- I was always a little self-conscious of that -- so I opted for the highest index glass lenses (not available locally). Comparing the edge thickness of the new lenses with my old ones is astonishing. OK, so the smaller frames helped, but still, we're talking about 9mm (old) to 3mm (new) at the thickest point.
I'll be sending in my backup pair for reglazing also. This time it will be with the complete confidence that I'll get exactly what I expect.
Have ordered glasses online a few times before - some good experiences, some bad so thought I'd check out reviews first before forking out again for glasses. Thin Lenses caught my eye (no pun intended) as I need to have thinner lenses because of my strong prescription and their prices seemed pretty reasonable. They had a really good choice of designer frames, much cheaper than the high street and a good choice of lens packages too. Ordered easily and they were delivered in less than a week! Prescription is spot on (and the free lens cleaner is a nice touch - thanks). Would definitely buy from again and highly recommend them to anyone. Well done Thin Lenses.
Although the frames I sent in to be reglazed were quite old, they have been fitted very well with new extra-thin glass lenses.
In another pair, I have plastic lenses with the same prescription (from a different online supplier), and I can say that the glass lenses give greater and brighter visual clarity. This was denied by an optician's assistant when I asked about the difference between plastic and glass lenses.
My son has a very high prescription - they are half the price of the optician. Also fitted lenses into some Rayban sunglasses. They were great but because of the design they were not good for sports. So when we had his Gucci pair done I spoke to the guy and said I needed then asap. He told me the lenses would take a week to come in but would call me so that my son still had them for sports. Sure enough he called. I sent them an hour later on the wednesday lunchtime and had them back on friday morning.
I’ve never bought glasses online before. I’m really pleased with the quality of the frame and the lenses. I contacted thinlenses and I received helpful and friendly guidance from Ash. Thank you.
I cannot fault the quality or the service. Glasses came within 2 weeks! I would definitely recommend and use again.
This is the third pair of glasses that I have bought from Thin Lenses.
I ordered them by 'phone whilst looking at the Internet site. Ash Metah answered the 'phone and showed immense professionalism, great patience. It was a pleasure to do business with him. I like it very much that your contact stays with you. Ash contacted me at every stage. Personal contact makes all the difference.
The glasses, as always , are perfect and the service unequaled.
The quality of workmanship and value from ‘ThinLenses’ is just superb!
The type of lens I need is not normally offered without much arguing. No such annoyance here!
Accuracy and lens finish was an absolute necessity. The result - a perfect lens finish with an Excellent Ant-reflect coating.
I ordered what I thought was a cheap frame to keep the price to a minimum but, I needn’t have worried as the quality is better than my expensive frames.
I was a little sceptical about buying glasses online – but now with a company I can now trust I will return again. A very pleasing experience. I’m impressed! Thank you ThinLenses.
The glasses are surprisingly so much better than I was expecting. I was nervous about ordering on-line as I have always bought my glasses from the high street optician's but no need to as excellent quality, amazingly very fast delivery just over a week I normally have to wait up 6 weeks to receive them will definitely be using again.
Thank you for a brilliant service, would recommend to anyone. '
I have worn glasses for 58 years and was very cautious about ordering on line.
Ash and the lady , I'm sorry i have forgot her name' was very patient.
I phoned up lots of times asking the most obvious questions and Thin lenses answered them with patience.
After going through the ordering process and still more phone calls to Ash I ordered the glasses and they turned up about ten days later.
At first I thought the lenses were wrong . I phoned Ash who patiently talked me through adjusting the frames and :Hey Presto : all turned out fine.
Even though I have worn glasses for 58 years now I realize I still have things I can learn.
The high street opticians are OK but are to expensive
If worried about ordering from Thin Lenses do not worry they deliver what they say
Thank you Thin lenses
Peter Withers. ( I can see )
I have had years of disappointment with high street opticians ,having a very complex and strong prescription, I have always been disappointed with the (expensive) results of having lenses thinned.
I got an immediate reply after e mailing this company with fantastic advice offered to me..bought some frames, sent them off and two weeks later I was astounded when they arrived. Never had glasses like them before..the lightest, thinnest lenses I have ever owned. I was ecstatic. The price was much cheaper than any amount paid before and I cannot praise and recommend them enough.
My wife opened her glasses case to find that one of the lenses was broken. I rang ThinLenses from whom we had bought the glasses a couple of years ago and spoke to Ash Mehta. I asked if he could get me a lense so that I could have the glasses reglazed locally. Ash said that he could do this but wondered if I understood the process of reglazing glasses - I didn't, and when he had explained it I said I would like ThinLenses to do the job for us. Not having a spare pair of glasses we decided to order a pair and Ash was extremely helpful in finding our prescription, suggesting that my wife needed a new eyetest, and helping her choose a suitable frame. We ordered the glasses so that we would have them before sending the other pair off to be reglazed. Ash clearly expedited our order as our need was fairly acute, and we got the new pair within days. We could not be more impressed with the efficient, helpful and friendly way in which we were treated.
I bought a pair of eyeglasses from ThinLenses with double aspheric lenses. Received them after 2 weeks. Great quality. When you switch between eyeglasses and contact lenses, you notice that with eyeglasses everything appears to be smaller. Not so with double aspheric lenses. I liked them so much that I sent 2 pair of older eyeglasses to Thinlenses, to have the lenses replaced with double aspheric lenses. Turn around time 2 and a half weeks! I highly recommend Thinlenses.
Before I ordered I called multiple times and spoke with very knowledgeable and helpful staff. Without their aid, I fear to think what I would have selected. Thank you Ash and others who were so kind, patient and helpful.
A very reasonable price for reglazing a pair of 1.9 index glass lens. Delivery time in less than 2 weeks. Plus, the person that manned the hotline was friendly and gave really useful info.
I have use thinlenses.co.uk twice in a row (last year & this year) and i am very satified with the quality of the product + service they delivers. My glasses arrived within the 12 days time frame which is very fast compare to high street retailers. They offer very value for money for their lenses- On high street i would have paid at least £300 for thinning the lenses as i have very high prescription The only thing that could i could suggest is that they should increase their glasses frames ranges a bit more, especially for men and high prescription customers. Keep up the excellent work and Thank you very much.
I have now purchsed my third pair of glasses from ThinLenses and must say I am extremely happy with all of them. With a very high optical presciption I found it especially difficult to obtain a
suitable pair of glasses from the high street who incidentally wanted double the price. The service was friendly,fast and efficient. I would certainly recommend them to anyone.
The whole experience has been fantastic!
From the minute I pressed the 'Order' button to finally recieving my new specactles it has been superb. Within seconds I was contacted by telephone & given further advice & guidance on my selection in relationship to my prescription. It ensured that I didn't end up with spectacles that looked ridiculaus on me.
They arrived on time & I was delighted with them, but through no fault of Thinlenses I needed to return them. They kept in contact with me throughout the whole process with constructive advice & information.
I have been so impressed by their attention to detail & genuine desire to ensure I am fully satisfied. I initially tried them out with my prescription sunglasses & as a result of the experience I ordered my 'Every Day' spectacles from then.
A better service & more cost effective than the high street opticians.
I highly recomend Thinleses.co.uk
I was amazed that this company had a set of these Gucci GG 3047 frames left in stock since this model is from 2-3 years ago. The installed lenses seemed to be of very good quality and clarity. My only complaint is there was some slight scratches on the arms of the frames but not really noticeable unless you look at them closely
I have ordered several pairs of glasses through Thin Lenses now. They have a great range of frames, an excellent selection of high index (thin) lens options, including sunglasses, all at great prices. Turnaround is quick and I have always been very pleased with the glasses. As good as my local optician, but with a much wider range and cheaper prices.
I was most impressed by the service I received from Thin lenses. They were always happy to answer my multitude of question, either by email or phone. They helped me pick the best frames for my prescription & the end result was just as they said it would be. I received an email to say my glasses were ready & being sent out & I received them the next day. All this for a service that is much cheaper than the high street.
Thank you Thin lenses, I will be purchasing all my future glasses & lenses from you
I ordered a pair of varifocals. Very happy with the service and price so went back and ordered prescription sunglasses. Would use them again. Would like to see more frames on offer and a frame trial and buy service. With both pairs of glasses I bought the frames separately (to try out at home) and then used the reglaze service for the lenses. Would recommend them to friends and family.
I placed my order late one night and realised once I had sent it that I had put the wrong prescription in! I received an email within 5 minutes querying the mistake and sorting it out! I was very impressed with that service. Received the glassses within 5 working days. Would definitely use again.
If you ave any doubts, speak to Ash at this company. He clearly knows his stuff, and was very helpfulful throughout the ordering process - so much so that I ordered a second pair. I have a high plus prescription and he has delivered lenses that are far thinner and better than high street opticians have ever been able to provide, at considerably lower cost.
I would highly recommend.
As I have a really strong prescription I have always bought from my local optician and paid a small fortune for my glasses. I called Thinlenses to ask for some advice and they were really helpful, guiding me through the whole process of picking the correct lenses and best type of frame for my prescription. In end I got a great looking pair of designer glasses with lenses that are much thinner than my normal ones for less than half the price I usually pay.
I found the website of limited value in choosing frames so I bought some in the high street and used the reglazing service. It worked exactly as advertised and saved me a considerable sum. I will use them again
I was really struggling to find new glasses and a recent test prompted me to hunt in ernest. The Thinlenses site was great because I could look at the frames, try them on "virtually" and compare styles. I was still anxious and I contacted them regarding sizes and lense type and they were really helpful. I got my order sorted quickly and they look great. With the money I saved on my "designer" frames I am now looking for a second pair (and my wife is also bugging me for some sunglasses!!!)
I sent my frames them for reglazing and I couldn't be happier. I was impressed with the way the customer service team answered all my questions so quickly and efficiently. My glasses arrived yesterday and the new high index lenses are perfect! I have a -13 and -10 prescription and I have never had lenses so thin before. I will be purchasing all my glasses from here in the future. Great site with GREAT customer service.
I paid for the thinnest, flattest most expensive lenses (1.76 double aspheric) and what I got delivered was anything but. They were the thickest and heaviest lenses I have ever had, you wouldn't believe there was any high indexing involved at all. They were at least twice as thick if not more than my old lenses which are a lower index and are not double aspheric.
Even my prescription sunglasses which have larger frames and which I don't like wearing because the lenses are too heavy, are still not as bad as these from ThinLenses.
On top of that they also screwed up the prescription (all blurry) and bent the frames as well, so the glasses were not even usable at all and destroyed the screw heads on the frames so I can't even remove the lenses.
Considering what good reviews they seem to have on here and as they claim to specialise in high prescription I really expected a lot more.
Here in the US you cannot get 1.9 high index lenses so I've had to send my glasses to the UK for re-glazing since I moved here in 2005.
The Thinlensses.co.uk experience has been eye opening. I mailed my glasses and had them back re-glazed quicker than my local optician can offer. Superlative: faster, better product and even cheaper.
For the first time in my life, I'm happy to wear glasses. I'm very short sighted and no optician ever told me that glass lenses were the thinnest option - they insisted I have plastic lenses. Now I have my new glass lenses, I no longer have that awful bottle-bottom specs look! A brilliant quick service too
I love this company. They are very profession and offer fast and quality service. If i could offer one small suggestion, it would be to provide a area to check the status while your glasses are being made. But other than that, everything was great. Fast shipping to the USA. I would definitely recommend them. Thanks, Guys.
Excellent service. I spoke several times with Ash who was knowledgeable and friendly. There was good communication and my calls were returned promptly when I left a message. They were also the best value I could find for reglazing - no hesitation using them again.
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