Reply from ThinLenses.co.uk
[REPLY]
ThinLenses.co.uk reviews
- Reviews (40)
- Stuart P
- 1 Review
- Verified buyer
Outstanding
As I have a really strong prescription I have always bought from my local optician and paid a small fortune for my glasses. I called Thinlenses to ask for some advice and they were really helpful, guiding me through the whole process of picking the correct lenses and best type of frame for my prescription. In end I got a great looking pair of designer glasses with lenses that are much thinner than my normal ones for less than half the price I usually pay.
Featured review of ThinLenses.co.uk
- Corrine
- 1 Review
- Verified buyer
A wonderful service and the thinnest lenses I've ever had!
For the first time in my life, I'm happy to wear glasses. I'm very short sighted and no optician ever told me that glass lenses were the thinnest option - they insisted I have plastic lenses. Now I have my new glass lenses, I no longer have that awful bottle-bottom specs look! A brilliant quick service too
- Alun T
- 1 Review
- Verified buyer
Enthusiastically recommended
I found the website of limited value in choosing frames so I bought some in the high street and used the reglazing service. It worked exactly as advertised and saved me a considerable sum. I will use them again
- Andrea P.
- 1 Review
- Verified buyer
Good service at good price
The service is top notch and I would recommend it to everyone
- Gideon
- Luton, GB
- 1 Review
- Verified buyer
Excellent Service
I was really struggling to find new glasses and a recent test prompted me to hunt in ernest. The Thinlenses site was great because I could look at the frames, try them on "virtually" and compare styles. I was still anxious and I contacted them regarding sizes and lense type and they were really helpful. I got my order sorted quickly and they look great. With the money I saved on my "designer" frames I am now looking for a second pair (and my wife is also bugging me for some sunglasses!!!)
- Dave
- 1 Review
- Verified buyer
Really Happy
I sent my frames them for reglazing and I couldn't be happier. I was impressed with the way the customer service team answered all my questions so quickly and efficiently. My glasses arrived yesterday and the new high index lenses are perfect! I have a -13 and -10 prescription and I have never had lenses so thin before. I will be purchasing all my glasses from here in the future. Great site with GREAT customer service.
- snake
- kent, GB
- 5 Reviews
- Verified buyer
abysmal lenses, Very disappointed
I paid for the thinnest, flattest most expensive lenses (1.76 double aspheric) and what I got delivered was anything but. They were the thickest and heaviest lenses I have ever had, you wouldn't believe there was any high indexing involved at all. They were at least twice as thick if not more than my old lenses which are a lower index and are not double aspheric.
Even my prescription sunglasses which have larger frames and which I don't like wearing because the lenses are too heavy, are still not as bad as these from ThinLenses.
On top of that they also screwed up the prescription (all blurry) and bent the frames as well, so the glasses were not even usable at all and destroyed the screw heads on the frames so I can't even remove the lenses.
Considering what good reviews they seem to have on here and as they claim to specialise in high prescription I really expected a lot more.
- Mervyn
- 1 Review
- Verified buyer
Easy, efficient and fast............
Here in the US you cannot get 1.9 high index lenses so I've had to send my glasses to the UK for re-glazing since I moved here in 2005.
The Thinlensses.co.uk experience has been eye opening. I mailed my glasses and had them back re-glazed quicker than my local optician can offer. Superlative: faster, better product and even cheaper.
- Leon
- 1 Review
- Verified buyer
Great experience, Highly recommended.
I love this company. They are very profession and offer fast and quality service. If i could offer one small suggestion, it would be to provide a area to check the status while your glasses are being made. But other than that, everything was great. Fast shipping to the USA. I would definitely recommend them. Thanks, Guys.
- Richard
- 1 Review
- Verified buyer
Excellent - Friendly, polite, knowledgeable and prompt
Excellent service. I spoke several times with Ash who was knowledgeable and friendly. There was good communication and my calls were returned promptly when I left a message. They were also the best value I could find for reglazing - no hesitation using them again.
- Chee
- 1 Review
- Verified buyer
Delighted
The pre-order advice was very informative & courteous. The complex prescription high index glasses were delivered in under 2 weeks from ordering. Most of all, the price, given the complexity of the glasses, was very competitive. Keep up the good work.
- Lynne
- 1 Review
- Verified buyer
good service and fair prices
I'm very pleased with the quality and service, having been quoted £750 for specs at my optician what a pleasure it was to pay under £300 for similar glasses.
I have just received a second pair and my opinion is still the same. I have recommended them to friends.
- Mark
- 1 Review
- Verified buyer
Apart from face-to-face service, Thinlenses are comparable to the High St
I had replacement lenses from Thinlenses.co.uk a year ago and I have just had new lenses fitted by them into new, expensive, frames brought elsewhere for which I didn't fancy paying through the nose for the optics.
They're straightforward to deal with. Just because they're vastly more competitive on price than the high street doesn't mean the work, materials, communication, and service is of a lower standard. On the contrary, they're very good in all respects. Although I would hate to see the town centre without opticians, I can't think why one should pay so much for the same product. Sometimes high st opticians service can be over-fussy and cloying too. The high street opthamologists really need to broaden the services they offer at more competitive prices. And , if you required more incentive, returning customers to Thinlenses get 10 percent off their next bill. That means the high index lenses I had in my recent frames were £110 cheaper than what a nationwide 'budget' optician fanchise quuoted.
They could improve, by selling top-end designer frames. That would make them competitive all round. But I doubt such manufacturers are prepared to discount.
- Jason R.
- 1 Review
- Verified buyer
Awesome will recommend to everyone!!!!
First of all customer service was awesome, answered every question I had. Second, delivery was about 12 days and I live in the USA. Third, my Rx is -8.00.... these 1.9 high indexes are great, they look more like an average -3.00 lens! Very pleased with these glasses. I recommend for anyone who likes the look of glasses over contacts without the bottlecap effect.
- Ian
- 1 Review
- Verified buyer
Excellent
Everything went exactly as it should, and I was kept informed of progress
- Vanessa
- 1 Review
- Verified buyer
Fabulous value and quality you won't be able to find on high street
Received my new lenses in my frame in less than two weeks. My queries prior to making order were answered courteously and this is the second time I've used Thinlenses. Really nicely finished - quality looks improved since my first pair last year- who needs expensive Zeiss lenses anymore - thinlenses offer a very good alternative. I'm saying this is as someone who from the early 90s only wore Zeiss high index lenses as my prescription is - 8.70 and -7.50. Until I discovered Thinlenses last year I was paying close to £300 for Zeiss lenses alone (excluding frames). Added bonus - I had a 10% discount as I'd bought before. All in all, an excellent buying experience. Keep up the good work Thinlenses and remember, don't ever get complacent!
- Neil
- 1 Review
- Verified buyer
quality, value and service- recommended
I've bought glasses from here twice; and been very pleased on each occasion. I've received sensible advice and the glasses have arrived quickly.
The prices are good, the quality excellent and delivery is quick. These are good glasses at a sensible price. I will continue to get my glasses from here.
- Philip
- 1 Review
- Verified buyer
Okay
Rimless glasses and the inner securing screws/nuts had not been treated with a locking solution - the result was the glasses fell to pieces within a couple of hours. My local optician kindly remedied the problem without charge. They did however make some comments about the firm that had assembled my glasses.
Reply from ThinLenses.co.uk
Hi Philip
We are very sorry to hear that you had a negative experience with us. The fact that the screws were not treated with the correct locking solution is clearly an oversight on our part and should have been picked up by our quality control team .This is not normally the case as we always strive to achieve the highest levels of quality control and customer service. We would like to sincerely apologise for this and our Customer Service Manager will be contacting you shortly to discuss how best we can rectify this issue for you.
- Max
- 1 Review
- Verified buyer
Good and quick service, good web interface.
Everything worked quickly and easily.
- Jill
- 1 Review
- Verified buyer
Excellent service and excellent price
I have terrible eyesight and wanted to get extra thin lenses for my glasses. Many of the high street opticians couldn't offer me the thin 1.9 lenses and some even said that they didn't exist. I contacted ThinLenses.co.uk by phone and was given all the advice I needed. It was really easy to order online and I received my glasses a week later. The lenses are thinner than any I have had before and were £200.00 cheaper than the quote from Boot Opticians. I'm really pleased with my new glasses and would definitely recommend Thinlenses.co.uk. The service throughout was excellent.
- Alastair
- 1 Review
- Verified buyer
They did what they said in the advert
They were very efficient and contacted me to confirm that the existing varifocal lenses were sent to them with the prescription so that they could ensure the measurements were correct.
The service was quick and much cheaper than the high street opticians
- Lesley
- 1 Review
- Verified buyer
Genuinely delighted!
I'm really happy with my glasses. The whole experience was easy and after the trouble I'd had with some high street opticians (coming away with glasses that I couldn't wear!) very reassuring and refreshing. I will definitely come back to thin lenses in the future!
- Riaz
- 1 Review
- Verified buyer
Excellent service
I am happy with my order and especially the excellent support I recieved over the phone prior to placing the order. I am of course the appearance of my lenses and frame.
However, it would be good if you could offer a service where customers and trial a frame (without the lenses) before purchasing. Some of your competitors offer this service where they send out frame in the post so the customer can try them on before buying.
- Richard
- 1 Review
- Verified buyer
Perfect straight out of the box!
I have a huge amount of astigmatism (-5.00) and usually have to fiddle with the side-arms on a new pair of specs to get the axis dead-right. The pair I just got from ThinLenses were perfect straight out of the box.
- Robert
- 1 Review
- Verified buyer
At such a good price you can't afford not to.
Recommended by another friend, I took a look on the website and went through the ordering process before deciding I would take the plunge. I wasn't sure about all the prescription details such as the spacing of the eyes but having got my glasses they are perfect so the national average works perfectly for me. having recently broken a lense on my old glasses I knew to have 1 new lense was about £75 from the highstreet, so was delighted to have a complete pair for £140 which made it seem like I was getting the frames for free.
My only criticism of the site was how they broke down the glasses into type, I found that confusing and as I was looking for rimless would have just preferred to see a full selection of those.
- C G
- 1 Review
- Verified buyer
Excellent glasses!
I was initially unsure about making such a large purchase online and not having tried the frames on but after a telephone call to thin lenses customer services the questions that I had were expertly answered and my worries allayed. I am thrilled with my glasses, the finish is excellent and the glazing is perfect - of a much higher standard than my usual High St optician and at half the price!!
- Brian Pilkington
- 1 Review
- Verified buyer
Very knowledgeable and accomodating and at a competitive price
Because I`d sat on my glasses whilst looking for them, I sent them off to be repaired. The high street were of no help, the frames were now no longer manufactured. (the glasses were six months old).. ThinLenses found this no problem at all. They were returned to me less than a week later as good as new.. I will be using them again when I return to the UK. I have sat on them again.. A habit I`m trying to break.!
- Juan Ramon Goitiandia
- 1 Review
- Verified buyer
- Mandi
- 1 Review
- Verified buyer
Great service and good value.
I'm really pleased with the glasses I ordered from ThinLenses. I've also worked out that they cost me exactly half of what they would have done had I ordered them from the opticians where I get my eye tests done. Will definitely use them again and recommend to others too!
- Philly Allsopp
- 1 Review
- Verified buyer
An understanding, efficient and helpful service
I was very pleased with the attention and advice I was given and the gentleman I spoke to inspired confidence. I live in France and was told my glasses could take two weeks and they were here in a week; I was impressed!
- Rinaldo Guidi
- 1 Review
- Verified buyer
- Lindsey Bell
- 1 Review
- Verified buyer
Excellent! At least 50% cheaper than specsavers
Already purchased a pair of glasses from Specsavers which cost me £400. Hate wearing my glasses normally but the ones I got from thinlenses.co.uk were so nice I wear them all the time and they cost me significantly less than Specsavers at £175 for exactly the same thing. I'll be buying all my glasses here from now on!!
- Jimmy Yee
- 1 Review
- Verified buyer
- Jillian Greer
- 1 Review
- Verified buyer
much easier than highstreet hassle
i was apprehensive about ordering glasses over the intenet but i had been dissapointed so often before when buying from the high street chains paticularly with the lenses they offered, they all seemed to concentrate on the frames but nice frames are no good if the lenses in them are thick and heavy and you are still paying a lot of money for them. In the end i took the plunge and purchased a pair over the internet from thinlenses and i and very pleased with them particularly considering the price paid and the glasses are now my main pair and i have a drawer full of uncomfortable expensive glasses - a testimony to my expensive high street past purchases.
- Mohammed
- 1 Review
- Verified buyer
Quick and Easy
Seamless service, brilliant communication and quick delivery
- Caroline Elizabeth Swain
- 1 Review
- Verified buyer
Its does what it says on the label!
I found the sight by chance and as my glasses are very expensive here in Tenerife thought I would give them a try.Found them to be excellent with customer service and I am very satisfied with the glasses and more so woth the delivery as they arrived within a week, normally unheard of for stuff from the Uk to here.I will be using them again
- Mustafa Husan Mustafa
- 1 Review
- Verified buyer
fantastic value very help full
really helpfull people perfect fit first time
- Caroline Tonkyn
- 1 Review
- Verified buyer
Excellent
A very professional, efficient and friendly service- would definitely recommend
- Marcos de Almeida Palma
- 1 Review
- Verified buyer
THE BEST IN THE NET
Great product, with increadible price and a excellent customers service. I recomend it.
Marcos Palma
Rio de Janeiro, Brazil
- Dawn Jacobs
- 1 Review
Superb
I have been really impressed by the complete service I received from ThinLenses. From my first phone I was offered professional advice and support in choosing the correct lenses for my prescription. I received mixed messages on the high street and extortionate quotes. I saved £216 by ordering with you & that's just the lenses! My glasses were delivered safely & look great. Needless to say I'm really chuffed!
ThinLenses Details
About this company
ThinLenses.co.uk is the UKs premier supplier of prescription glasses online. High Index, Varifocal, Transitions & Single Vision lenses, 70% cheaper than a High Street Optician.
Visit ThinLenses.co.ukContact information
E3 2SJ London
United Kingdom
Category
ThinLenses.co.uk is ranked 16 out of 28 in the category Glasses
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