Thomas to You reviews

Thomas to You reviews

Excellent
9.6
from 0 - 10
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87 Trustpilot review(s)
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Review by confirmed purchaser

Superfast delivery! Excellant Service!

I have ordered from this company on several occasions and have not been disappointed with the level of service. They have delivered next day on all the items I have purchased and are a faultless company!!
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Review by confirmed purchaser

Excellent service

Received great help and advice on the telephone when selecting a gift for my son. Goods arrived promptly, packed well and exactly as expected.
I would highly recommend using Thomas to you.
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Review by confirmed purchaser

Amazing!

This is an excellent company to deal with with a superb website and so helpful cannot recommend highly enough.
Delivery is superb and customer service second to none!
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Review by confirmed purchaser

Fine

Exactly what we ordered in reasonable time for Christmas with wide selection.
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Review by confirmed purchaser

Great service, wide range to choose from

Loads to choose from, and delivery was prompt. Would recommend them to a friend.
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Review by confirmed purchaser

Had the product I needed in stock and delivered it quickly

They were not the cheapest site advertising the products I wanted at that time, but teh main difference was that they had the stock I was looking for. I guess it is easy to advertise a cheap price if you don't have the stock! The items were delivered very quickly and I was happy with the service. I will have two happy kids this christmas morning.
Thomas to You

Reply from Thomas to You

I am afraid you are mistaken regarding our prices on the 2 items you purchased. We are the chepest UK seller for Battery Rosie and Battery Charlie. The first is one of our many "specialist" lines and not readily available in the UK. I have checked the prices on google shopping and also looked at the prices of competitors I know who try to offer the range we do and neither produed results that matched our price (except for a US based site on google shopping that does not ship to the UK).

We regularly check our prices against other sellers' to ensure that, barring one off specials being offered, we are always competitive and often the best price available.
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Review by confirmed purchaser

Great service!

This is one of the few sites that actually ship the Thomas products abroad. The package arrived really in no time, even though it had to be shipped from the U.K. Carefully packed, with a surprise train in the package too! Great service! Thanks!
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Review by confirmed purchaser

Great services and best price.

Thanks. It all worked really well. I ordered online and everything turned up the next day.

We'll be using Thomas to you again.
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Review by confirmed purchaser

excellent service can't be faulted

First class service by Thomas 2U, prompt delivery of the items I requested and well packaged.
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Review by confirmed purchaser

No problems

Fast and efficient service. When I rang with a query regarding PayPal the guy I spoke to was friendly and helpful.
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Review by confirmed purchaser

Fantastic site for Thomas fans

I have shopped from your site 3 times now. It is easy to navigate and has a comprehensive range of Thomas stuff, particularly the wooden range which is difficult to buy in the shops. Products are priced well and delivery is very fast. We will definitely shop here again.
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Review by confirmed purchaser

Excellent service and good value

We was after a battery powered Rosie for our daughters Christmas present and could only find it available in the USA until we found Thomas to You, we placed our order and it was delivered the next day, first class service.
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Review by confirmed purchaser

Fast delivery, great customer service.

Thoimas2U delivered very quickly. They rang us up to correct a mistake on the order, which showed great customer service. Would recomend.
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Review by confirmed purchaser

super

Very good product,,,quick delivery..will use again...
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Review by confirmed purchaser

Very good website and very quick service.

Very good service and delivery. Very reasonably price too.
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Review by confirmed purchaser

Very Professional

Good Transaction
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Review by confirmed purchaser

Fast delivery

Great service, as items despatched very fast; was a bit disappointed that the Diesel 10 I ordered was the old style one when it arrived. Had hoped that it would be the recent one from Day of the Diesels as the other items I ordered were new Day of the Diesel engines, however this wasn't specified so not a complaint as such.. Other than that, good service.
Thomas to You

Reply from Thomas to You

We are sorry you were disappointed with Diesel 10, however, as we explained when we saw you were disappointed and called, Diesel 10 has not yet been released in Day of the Diesels packaging in the UK. The stock we sent out had been received less than a week before from Tomy (UK), the official distributor in the UK. Only the newly released Day of the Diesel characters are in new packaging - established characters have not had their packaging changed.

We are glad that you were happy with those aspects of our service over which we have control.
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Review by confirmed purchaser

Excellent service

Very easy to use website and very quick delivery items packed well will most certainly be using again in the future.
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Review by confirmed purchaser

Ridiculously quick and efficient!

I ordered two Thomas trains for my nephew which I had had trouble finding on other sites. I ordered them at about 3pm and they arrived next morning. Great value and service, I would definitely use again and recommend to people.
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Review by confirmed purchaser

A committed company

I originally wrote a review saying that this company's service was speedy but that I was dissatisfied with their packaging for mailing purposes. The company read this because they immediately both emailed me and telephoned me to apologise and try and rectify my complaint. I have to say that whilst I still say their packaging for mailing was poor, they appear to have taken this on board and will probablly not repeat their error. I was impressed with their commitment and reaction to a complaint; it does apppear to be a small and tightly run company and I will give them another go - too many companies don't seem to care what service they provide, this company does.
Thomas to You

Reply from Thomas to You

Thank you for recognising our commitment to sort out the issue with your order. We invite customers to tell us if there is any issue with their order (which thankfully has been a very rare occurence in our 8 years of selling online) so we can endeavour to rectify any problems to their complete satisfaction. As a small company, happy customers are our life blood and providing a personal caring service our competitive advantage over larger less specialised sellers.

Thomas to You Details

About this company

Thomas to You is THE Specialist Thomas the Tank Engine & Friends Wooden Railway System Retailer in the UK.

They only sell Thomas Wooden Railway toys and over half their range is not on general release in the UK (so will not be found in the shops).

Visit Thomas to You

Contact information

Call us on: 0797 9952555
We live here: 12 Chestnut Close
HP6 6EQ Amersham
United Kingdom

Category

Thomas to You is ranked 5 out of 85 in the category

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