I have ordered from this company on several occasions and have not been disappointed with the level of service. They have delivered next day on all the items I have purchased and are a faultless company!!
They were not the cheapest site advertising the products I wanted at that time, but teh main difference was that they had the stock I was looking for. I guess it is easy to advertise a cheap price if you don't have the stock! The items were delivered very quickly and I was happy with the service. I will have two happy kids this christmas morning.
This is one of the few sites that actually ship the Thomas products abroad. The package arrived really in no time, even though it had to be shipped from the U.K. Carefully packed, with a surprise train in the package too! Great service! Thanks!
I have shopped from your site 3 times now. It is easy to navigate and has a comprehensive range of Thomas stuff, particularly the wooden range which is difficult to buy in the shops. Products are priced well and delivery is very fast. We will definitely shop here again.
We was after a battery powered Rosie for our daughters Christmas present and could only find it available in the USA until we found Thomas to You, we placed our order and it was delivered the next day, first class service.
Great service, as items despatched very fast; was a bit disappointed that the Diesel 10 I ordered was the old style one when it arrived. Had hoped that it would be the recent one from Day of the Diesels as the other items I ordered were new Day of the Diesel engines, however this wasn't specified so not a complaint as such.. Other than that, good service.
I ordered two Thomas trains for my nephew which I had had trouble finding on other sites. I ordered them at about 3pm and they arrived next morning. Great value and service, I would definitely use again and recommend to people.
I originally wrote a review saying that this company's service was speedy but that I was dissatisfied with their packaging for mailing purposes. The company read this because they immediately both emailed me and telephoned me to apologise and try and rectify my complaint. I have to say that whilst I still say their packaging for mailing was poor, they appear to have taken this on board and will probablly not repeat their error. I was impressed with their commitment and reaction to a complaint; it does apppear to be a small and tightly run company and I will give them another go - too many companies don't seem to care what service they provide, this company does.
I have used this site many times to add to my son's never ending collection of Thomas characters. It is not unusual for my order to arrive within 24 hours which is excellent service. It is very helpful to have the "rare" characters noted as well as "re-issued".
Absolutely brilliant service. The website was easy to use, the products fantastic and they all arrived promptly and in great condition. My little boy will be very happy at Christmas!! Thank you!
Goods ordered delivered within 48hours. Actually received a telephone call the morning after I ordered a spare track set to explain that it was out of stock and the UK supplier did not know when they would get any more. I was offered the same track peices but loose and at aprice cheaper than the set. What great customer service these days.
This is blazingly good website. The items I buy from Thomas to You for my small granddaughter are excellent. I had been buying on e-Bay, but found myself purchasing things that were substandard and/or not compatible with the most-used track. Sending things back is so tedious. And the prices at Thomas to You are most reasonable. The unboxed range is especially good - she wants to play with the trains now - not save them in boxes for re-sale when she is 18. Although I could be wrong on that one....
I have purchased from Thomas to You website a few times now. Each time I've received very professional service. Emails have been replied to very quickly and with satisfying and comprahensive answers. Once I received a call within couple of minutes after sending an email, explaining about a product. Very helpful and good product knowledge. Well priced and great selection of goods.
Highly recommending it.
i ordered sunday eve and my parcel was delivered tuesday although i had to pay delivery prices were still the best on the internet i will definately recommend to friends and will use this site again
I have placed several orders recently for my little engine driver, you have always have what I (he) needs at a very competative price, the website is really easy to navigate and delivery usually arrives next day - brilliant ! Thanks very much !
I've purchased from this site before for my little Thomas Tank fan! On both occassions I've found a fantastic selection of products available. The pictures and descriptions are really helpful. There is always great availability and I've rarely seen anything that's out of stock. The prices are also very competitive. My items arrived quickly and were very well packaged. What I love about this site is the owners are clearly passionate about the products they sell and giving the best service possible to customers. A really great site and company to buy from.
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