Reply from Thomas to You
[REPLY]
- Reviews (87)
- Annie Brown
- 1 Review
Superfast delivery! Excellant Service!
I have ordered from this company on several occasions and have not been disappointed with the level of service. They have delivered next day on all the items I have purchased and are a faultless company!!
- Karen Dunn
- 1 Review
Excellent service
Received great help and advice on the telephone when selecting a gift for my son. Goods arrived promptly, packed well and exactly as expected.
I would highly recommend using Thomas to you.
- Roger Fry
- 1 Review
Amazing!
This is an excellent company to deal with with a superb website and so helpful cannot recommend highly enough.
Delivery is superb and customer service second to none!
- gipsymagpie
- 1 Review
Fine
Exactly what we ordered in reasonable time for Christmas with wide selection.
- NPP in Surrey
- 2 Reviews
Great service, wide range to choose from
Loads to choose from, and delivery was prompt. Would recommend them to a friend.
- James Smallridge
- 1 Review
Had the product I needed in stock and delivered it quickly
They were not the cheapest site advertising the products I wanted at that time, but teh main difference was that they had the stock I was looking for. I guess it is easy to advertise a cheap price if you don't have the stock! The items were delivered very quickly and I was happy with the service. I will have two happy kids this christmas morning.
Reply from Thomas to You
We regularly check our prices against other sellers' to ensure that, barring one off specials being offered, we are always competitive and often the best price available.
- Jana K., the Netherlands
- 1 Review
Great service!
This is one of the few sites that actually ship the Thomas products abroad. The package arrived really in no time, even though it had to be shipped from the U.K. Carefully packed, with a surprise train in the package too! Great service! Thanks!
- MD
- 1 Review
Great services and best price.
Thanks. It all worked really well. I ordered online and everything turned up the next day.
We'll be using Thomas to you again.
- heather young
- 1 Review
excellent service can't be faulted
First class service by Thomas 2U, prompt delivery of the items I requested and well packaged.
- Stephanie Tisone
- 1 Review
No problems
Fast and efficient service. When I rang with a query regarding PayPal the guy I spoke to was friendly and helpful.
- Suzanne Ward
- 1 Review
Fantastic site for Thomas fans
I have shopped from your site 3 times now. It is easy to navigate and has a comprehensive range of Thomas stuff, particularly the wooden range which is difficult to buy in the shops. Products are priced well and delivery is very fast. We will definitely shop here again.
- colin chivers
- 1 Review
Excellent service and good value
We was after a battery powered Rosie for our daughters Christmas present and could only find it available in the USA until we found Thomas to You, we placed our order and it was delivered the next day, first class service.
- Barnes
- 1 Review
Fast delivery, great customer service.
Thoimas2U delivered very quickly. They rang us up to correct a mistake on the order, which showed great customer service. Would recomend.
- STEFAN ALLUM
- 1 Review
- Donna Howarth
- 1 Review
Very good website and very quick service.
Very good service and delivery. Very reasonably price too.
- mark smith
- 1 Review
- Yvonne Bruton
- 1 Review
Fast delivery
Great service, as items despatched very fast; was a bit disappointed that the Diesel 10 I ordered was the old style one when it arrived. Had hoped that it would be the recent one from Day of the Diesels as the other items I ordered were new Day of the Diesel engines, however this wasn't specified so not a complaint as such.. Other than that, good service.
Reply from Thomas to You
We are glad that you were happy with those aspects of our service over which we have control.
- Gemma Hobart
- 1 Review
Excellent service
Very easy to use website and very quick delivery items packed well will most certainly be using again in the future.
- Sian
- 1 Review
Ridiculously quick and efficient!
I ordered two Thomas trains for my nephew which I had had trouble finding on other sites. I ordered them at about 3pm and they arrived next morning. Great value and service, I would definitely use again and recommend to people.
- Patricia Hirschovits
- 1 Review
A committed company
I originally wrote a review saying that this company's service was speedy but that I was dissatisfied with their packaging for mailing purposes. The company read this because they immediately both emailed me and telephoned me to apologise and try and rectify my complaint. I have to say that whilst I still say their packaging for mailing was poor, they appear to have taken this on board and will probablly not repeat their error. I was impressed with their commitment and reaction to a complaint; it does apppear to be a small and tightly run company and I will give them another go - too many companies don't seem to care what service they provide, this company does.
Reply from Thomas to You
- Susan Kirkham
- 1 Review
excellent service
Easy ordering process although no information about delivery times. In the event the items arrived very quickly.
Reply from Thomas to You
- Allan Hardisty
- 1 Review
excellent service , more than helpful.
Really good company,fast service. More than helpful by both phone and email. Would definately use them again and recommend.
- C Baas
- 3 Reviews
- Miettski
- 1 Review
- stuart hodson
- 1 Review
Excellent
After initial mistake in order-soon rectified after notification-service was superb. Highly recommended
- robert norris
- 1 Review
Rapid delivery great prices
Excellent service. Everything in stock with immediate delivery. Highly recommended.
- Paul's Mum
- 1 Review
NO.1 CHOICE FOR THOMAS PURCHASES
I have used this site many times to add to my son's never ending collection of Thomas characters. It is not unusual for my order to arrive within 24 hours which is excellent service. It is very helpful to have the "rare" characters noted as well as "re-issued".
- Danielle Jeffery
- 1 Review
Really impressed and will definately be using you again!
Absolutely brilliant service. The website was easy to use, the products fantastic and they all arrived promptly and in great condition. My little boy will be very happy at Christmas!! Thank you!
- Anthony Hoult
- 3 Reviews
Excellent customer service
Goods ordered delivered within 48hours. Actually received a telephone call the morning after I ordered a spare track set to explain that it was out of stock and the UK supplier did not know when they would get any more. I was offered the same track peices but loose and at aprice cheaper than the set. What great customer service these days.
- Margaret Norgett
- 1 Review
No smoke without fire ....
This is blazingly good website. The items I buy from Thomas to You for my small granddaughter are excellent. I had been buying on e-Bay, but found myself purchasing things that were substandard and/or not compatible with the most-used track. Sending things back is so tedious. And the prices at Thomas to You are most reasonable. The unboxed range is especially good - she wants to play with the trains now - not save them in boxes for re-sale when she is 18. Although I could be wrong on that one....
- Graham Woodend
- 1 Review
- agnieszka malmed
- 1 Review
Very professional
I have purchased from Thomas to You website a few times now. Each time I've received very professional service. Emails have been replied to very quickly and with satisfying and comprahensive answers. Once I received a call within couple of minutes after sending an email, explaining about a product. Very helpful and good product knowledge. Well priced and great selection of goods.
Highly recommending it.
- jillian hunt
- 1 Review
super fast delivery-great prices
i ordered sunday eve and my parcel was delivered tuesday although i had to pay delivery prices were still the best on the internet i will definately recommend to friends and will use this site again
- T. Blatchford
- 1 Review
Fast, efficient and cheap !
I have placed several orders recently for my little engine driver, you have always have what I (he) needs at a very competative price, the website is really easy to navigate and delivery usually arrives next day - brilliant ! Thanks very much !
- Parent of Thomas fan
- 1 Review
- Toni
- 1 Review
Excellent products, excellent service!!
The products choice is excellent and the service and communition is great, would highly recommend Thomas2U.
- Graham
- Basingstoke, GB
- 2 Reviews
Products we were looking for delivered quickly
This is the second Christmas we've found the biggest selection of Thomas Wooden Railway pieces on you website. All arrived the following day in perfect condition. Thank you.
- Lou Lou
- 1 Review
Just as it said on the box!!
The item we wanted was easy to find, quick and simple to order and it arrived very quickly.
Would use the company again and will recommend them to others.
- Gary Lewis
- 1 Review
- Sarah White
- 1 Review
One stop shop for Thomas Tank!
I've purchased from this site before for my little Thomas Tank fan! On both occassions I've found a fantastic selection of products available. The pictures and descriptions are really helpful. There is always great availability and I've rarely seen anything that's out of stock. The prices are also very competitive. My items arrived quickly and were very well packaged. What I love about this site is the owners are clearly passionate about the products they sell and giving the best service possible to customers. A really great site and company to buy from.
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