Thomas to You reviews

Thomas to You reviews

Excellent
9.6
from 0 - 10
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Reviews

About

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Review by confirmed purchaser

Great reliable company

My little grandson waiting with great excitement for the arrival of Diesel 10 and Thomas to You came up trumps. Speedy service and one very happy little boy.
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Review by confirmed purchaser

First class, fast despatch, personal service, will order again

Wide range of stock, personal service if some aspect needs to be clarified & faster postal service than other suppliers of Wooden Railway items.
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Review by confirmed purchaser

Next Day delivery - great selection of items

Next day delivery and items as described and a great selection at a good price. Many thanks
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Excellent service, great website, very competitive prices and speedy delivery

We will definitely be back! Order Diesel 10 yesterday afternoon for my Thomas obsessed toddler and it arrived in this mornings post. Great price too! Many thanks
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Review by confirmed purchaser

Good quality and quickly delived

No problems, good value and efficient !
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Review by confirmed purchaser

Will be back again soon!

Site has an fantastic choice and really good prices. I am really pleased with everything I ordered and I know my 3 year old son will be too. My order was well packaged and arrived quickly. Will definately be visiting again for more Thomas items.
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Review by confirmed purchaser

Outstanding service and value

Goods ordered were delivered by the next available post, securely packaged. I was pleasantly surprised by this service. It's a pity some other companies aren't this good. I definately recomend them and will be buying from them again.
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Review by confirmed purchaser

Would definately order again.

Well packed. Next day delivery. Fantastic
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Review by confirmed purchaser

Great service and a great product!

Item recieved very quickly and looks great. Can't wait to give it to our little boy for Christmas!
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Review by confirmed purchaser

Outstanding service

I would use this company again, no question
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Review by confirmed purchaser

Fabulous company, highly recommend!

Yet again, brilliant speedy service. Will definitely use you again!
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Review by confirmed purchaser

good service - 1 item disappointing

service was good - i was telephoned prior to shipping to check details. Order arrived promptly in good condition.
Was disappointed with one item- the circus carriages- this included just 3 animals, not 4 as described. Also the animals will not fit through the 'sling bridge' which was another part of my order. I would have liked to have known this prior to ordering so that i could make an informed decision about my purchase.
Thomas to You

Reply from Thomas to You

We apologise for the inaccuracy in our listing (now amended), but had not noticed that Learning Curve had changed the constituents of the carriage set (Their website still shows 4 animals in the picture and the product description).

I am not sure that any retailer would have been aware of your second issue and would therefore have been able to advise you that the carriages would not fit under the sling bridge. We have over 300 different lines of Thomas Wooden Railway products (packed in their boxes) and have to work on the basis that these types of things have been considered by the manufacturer. This type of issue has never been raised before with the products we sell.

We do invite all customers to contact us if there is ANY issue with their order to provide us with the opportunity to rectify the situation. I am sorry that you did not take advantage of our excellent after sales care. Our main priority is that our customers always go away happy.
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Review by confirmed purchaser

A great company selling wonderful goods at fantastic prices

A very helpful company who's knowledge of their products is fantastic. I used this site to buy items for my son's birthday and with their damaged packaging and no boxed items I was able to save as a 3yr old dosen't worry about the box. I will be using them again.
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Review by confirmed purchaser

Great Service & Toys

I highly recommend Thomas 2U, I have used them a few times and the service has always been very good. The toys are always delivered within a couple of days of ordering and are very well packaged. The toys are great value and are cheaper than any other website and they have a very extensive range.
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Review by confirmed purchaser

Speedy delivery. Great prices.

Have ordered from Thomas to you on several occassions now and have not been disappointed. Items have always come quickly and exactly as described on the website.
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Review by confirmed purchaser

A gem of a shop for any Thomas enthusiast in your life

The service from this shop was excellent. Very fast delivery and well packaged.
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Review by confirmed purchaser

Professional with a dedication to old fashioned customer service

I have bought several items in various transactions over a period of months. Their customer service by way of communication, was excellent and reminded me of the true "service" you use to receive in shops some 10 to 15 years ago but now seems to be a dying art. They stack a range of varied products at very competitive prices and are happy to help with requests. 5 stars!
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Review by confirmed purchaser

One of my favourite Sites

Fastest delivery I have experienced from any online supplier and packaging is excellent.
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Review by confirmed purchaser

great fast service

I ordered loads of different stuff - with some promised suprises - which we were really pleaseed with. Cannot wait for my grandson to open up the parcels on his birthday so we can play with Thomas and his friends!
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Review by confirmed purchaser

Excellent service and product

I was very impressed with the range available on the website. It was also very easy to use. The product arrived the next day which was a welcome surprise and it was very carefully packaged. I will definitely be using the site again and would have no hesitation in recommending the same to friends.

Thomas to You Details

About this company

Thomas to You is THE Specialist Thomas the Tank Engine & Friends Wooden Railway System Retailer in the UK.

They only sell Thomas Wooden Railway toys and over half their range is not on general release in the UK (so will not be found in the shops).

Visit Thomas to You

Contact information

Call us on: 0797 9952555
We live here: 12 Chestnut Close
HP6 6EQ Amersham
United Kingdom

Category

Thomas to You is ranked 5 out of 85 in the category

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