I used Thomas cook to book a room at the Commodore in Cape Town South Africa earlier this year. I opted to pay a premium for a superior/larger room with a view of Table Mountain.
Arriving at cape own and been shown to my room, it wasnt either superior nor did it have a view of Table mountain. I raised this with the management and was told that they had no such superior room and they had had this issue before with internet bookings and had informed Thomas Cook.
The hotel moved me to a room that did have a view of Table mountain, if it wasnt for them my holiday would have been ruined somewhat as it was supposed to be a late honeymoon and a surprise for my wife.
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