So in March 2011 my boyfriend and I booked a holiday to Cyprus with Thomascook. I have always have been pretty stuck up about this company in the past, because of the lack of leg room, but I decided to go with them because it was my fist holiday with my boyfriend abroad and it was cheep. Anyway the holiday itself was brilliant. On the departure day we had a delay, ok thats fine It happens. Several hours later we are made aware that we wasn't going anywhere that night (there was a rat on the plane lol). I expected to go back to my hotel, but instead we ended up at this amazing 5 star hotel right on the beach. We got a FREE breakfast, lunch and drinks at the hotel as well as a beautiful sea view room. It didn't end there we were given a free meal and drink on the plane. Myself and my partner were chuffed at the brilliant customer care we received. I'm still stuck up about leg room but I'd defiantly holiday with them again :)
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