they could have just said get lost go buy it from round the corner we dont want your money but telling me yes we sell them they are £18 + £20 that we charge for printing out the ticket, the bus drivers will sell them if you ask they just ring up the office!
Will never fly Thomas cook again, after spending two weeks in Egypt, arrived early at airport to check in, only to be told we wasn't on the flight seating list, so had to wait over hour and a half at desk till last people checked in on flight to see if there were seats for me and husband and 6 year old son, not happy, nearly missed the flight because of the chaos at airport, absolute farce!!!
We booked an expensive 2 centre holiday to Florida last October. When we arrived at our Disney hotel we were not booked in and Disney said this was fault on the part of Thomas Cook (I cannot verify this). My complaint is that I had pre-booked 4 seats for the outward and inward flights at a cost of £10 per seat each way. On the inward flight when I tried to check in our pre-booked seats I was told these were already taken (given away by mistake), I was told to apply for a refund when I got home. Several letters and emails later I received an offer of a £40 discount off the price of pre booked seats on a Thomas Cook flight to be taken before December 2012. Outrageous! After more complaining I eventually received a cheque for £40. They should have paid this in the first place without messing me about.
I went on a lads holiday last July to Malia. The Sarpidon Apartments was very clean and the reps where very friendly but we had a problem while out in Malia when we got back and rang the phone number that was given by our reps for 24hr emergencies no one would answer after ringing 5 times other then that everything was great.
Because Thomas Cook changed the plane type on the way home from Lanzarote, we didn't get the reserved extra legroom seats that we paid £60 for. We had to pay an extra £30 to get the seats we had already paid for and on return, because I lost my boarding cards, they refused to refund (even though I had a receipt for both payments). They werent helpful at all and refuse to even give you an email address to direct your complaints to. I had to write to them and after 4 months have still not heard back. Appalling customer service
Totally let down both by advice from Customer Services on the phone and the reps at the airport. Told to drive in dangerous weather to arrive at the airport (3 accidents and one van sideways in the fast lane, down to one lane we could drive in in snowstorm - we were told we had to drive or we'd lose our holiday without checking in - it was frightening.)
Checked in at airport, no-one knew anything, some people giving out vouchers like smarties, some refusing to give anything out at all. The pressure got to the staff and they were rude. Finally boarded plane and rushed on like naughty children - after 48 hours of being messed about. Obnoxious cabin crew who we had the 'pleasure' of putting up with drunk and loud next to the pool for most of what was left of our 'relaxing' holiday. A letter to Thomas Cook later - they weren't in the slightest bit interested. Neither are we - we won't use them or any of their partner companies again.
So in March 2011 my boyfriend and I booked a holiday to Cyprus with Thomascook. I have always have been pretty stuck up about this company in the past, because of the lack of leg room, but I decided to go with them because it was my fist holiday with my boyfriend abroad and it was cheep. Anyway the holiday itself was brilliant. On the departure day we had a delay, ok thats fine It happens. Several hours later we are made aware that we wasn't going anywhere that night (there was a rat on the plane lol). I expected to go back to my hotel, but instead we ended up at this amazing 5 star hotel right on the beach. We got a FREE breakfast, lunch and drinks at the hotel as well as a beautiful sea view room. It didn't end there we were given a free meal and drink on the plane. Myself and my partner were chuffed at the brilliant customer care we received. I'm still stuck up about leg room but I'd defiantly holiday with them again :)
I booked an holiday to Turkey & the hotel was suppose to be 5 star, when we arrived there was scaffordling in reception and they were painting all the communal areas. I complained to the rep about the smell and the fact that we weren't informed of the decorating programme and due to health reasons I asked to be moved elsewhere. Their response was basically tough because the paint wasn't bothering her and if I wanted to move hotels then I would have to pay.
I will NEVER book with them again
Will you PLEASE sort your terrible system out.,I have had some really enjoyable holidays with Thomas Cook in the past but don't know what you've done to your system but I log on and every time it just freezes. I was not impressed and ended up booking with your competition
Last summer (2011) we travelled twice using Thomas Cook to fly from the UK to Canada. All aspects for the flight, treatment on the plane and at the airport were second to none. Nothing was too much trouble, and the experience was a great one. Plus, we saved money on the flight and got a free hire car upgrade too!
I travelled to Greece with Thomas Cook where an elderly man was on holiday by himself.
He had some kind of illness/breakdown & was seeing things. After 3 days I had to force them to get an ambulance & I had to go to hospital with him, as no-one from Thomas Cook was available- Quite a scary thought for any lone holiday makers, that if you take ill- you will need a stranger to help you get the care you need!
Venosa beach turkey flights with Thomas cook which have no tvs anymore and crammed in like sardines. Altinkum is filthy and full of stray dogs which are destroyed at the end of the season. Management at Venosa beach have not got a clue And the food is crap and unedible
Shocking experience. We returned to UK from a holiday in Turkey and they smashed up out travel case's. When we tried to claim the damages they wanted receipts for the case's which we didn't have. I contacted trading standards and they told me to contact the civil aviation authority and they informed me that they were in breach of the Montreal convention. In the end I received so much paper work to fill in to make a claim that I gave up.
I will never fly with them again.
just returned from a flight to Cancun - the actual hotel was OK however I have never been so ashamed to admit that I actually used to work as crew when the airline was Airtours - the very young and poorly trained staff did not know how to talk to approach and engage with passengers and thus wrongly accused us of drinking our duty free alcohol - the cabin crew were pointing and gesturing in a very aggressive manner - one comment made as were boarding ref another passenger (a lady with a small baby) who was unhappy about her seat space the crew said to each other "lets stick her in the toilet all flight and see how she likes that....bloody southerners (Manchester crew).
I will never never never never spend my money with that company again, I wouldn't wish to see people loose their jobs if the company went tits up however such poor management has led to the position that they face today!
Thomas Cook emerged from JMC was a cracking airline and we flew most years with them. That was until the rot set in with the merger with My Travel. Standards fell, leg room got more cramped and the airline lost it's 'we are for you' ethos. We fly mostly with Thomson now. It's a pity but bad management decisions at TC have led to downsizing in operations, redundancies among long-serving cabin crew and planned large cutbacks in the number of High Street travel shops. Future travellers will be 'insured' against any failure of this troubled airline - but for me the uncertainty just isn't worth it - I'll continue to take to the skies with Thomson.
poorly run, arrogant unfeeling
We recently used Thomas Cook to travel from the UK to the West coast of Canada to visit my wife's family there. As the 'main brand' airlines have gotten ridiculously expensive, we decided to use the budget option and found good value flights from Thomas Cook.
When you're paying a budget price you expect a budget service - but this wasn't the case. We were travelling with our 11month daughter and all the 'stuff' that comes with her - so it wasn't going to be easy. The staff were excellent, however, in trying to help us out and make life as easy as possible for us and were very friendly.
The food and movies on the flight weren't great - but then you get what you're paying for.
Overall though, highly recommended.
Booked on the Wednesday and flew on the Saturday. Great holiday and the hotel was just as the brochure had stated. All arrangements by Thomas Cook were fantastic and everything went as planned. Good information at the departure airport and great reps at the other side in Greece. This is the second time I have used Thomas Cook and I will be using then again in the future for all my holidays.
I used Thomas Cook for a recent weekend away and reported back how disappointing our stay at the Inverary Hotel was.
Met with indifference and excuses that their "partner" ie booking company was the company responsible for the hotel. Pointed out my contract was with Thomas Cook as the initial point of contact and delivered official complaint in writing which was passed on and although the "partner" did not deal with the public I got an apology and voucher from them. Wake up Thomas Cook the customers will walk if you cannot do better!!
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