happy to take your money - we know that feeling only to well!
Recently booked a holiday to Cape Verde with Thomson. The hotel was selected after the brochure specified a room with two double beds, important because our 17 year old son was travelling with us. After paying our money in full we soon learnt that the room configuration was incorrect. We contacted Thomson explaining that a sofa bed was not acceptable and we wanted a full refund. They responded by telling us that the room change was extremely minor and the only resolution available was a hotel change or change in holiday destination. We have never taken our holidays with a tour operator in the past and after this experience we won't be doing it in the future.