I cannot recommend Thomson for families. We were placed in unsafe accommodation that had been burgled the night before. There were screws being used as security bolts and the alarm was broken. Raised it ay the time and nothing was done. Their attitude towards the complaint on return was awful, they just assumed I wanted money, and gave politician answers to questions I raised. As an example, I asked about how they assess security of villas, particularly after a break in, and the reply was, this is an internal process and they aren't obliged to share this information with me! If you want a company that cares about your families safety - don't use Thomson or a TUI company.
Went into Thomson's Burton on Trent to exchange holiday money, was asked by staff if i wanted the money buy back guarantee at £3.95, i declined this as i am going on holiday again in 4 months therefore would save unused money however when got home found out by looking at the receipt that she had ignored me and included this £3.95 charge anyway, went back to complain and was told they automatically include regardless but still charge for it. What a rip off!!!
AVOID THOMSON's, ripping off customers when these days i would make sense to keep customers happy so they go back.
This is the second bad experience i have had with them, beat them in county court a few years ago for a bad holiday
Young out of college, got married, booked my honeymoon with them. I was suggested the wrong resort by the agent - completely unsuitable.
The plane got delayed 12 hours on the way there and 8 hours on the way back. Their plane was faulty for the first delay. You'll find this incredible but they offered nothing to the passengers during this time of waiting.
We arrived to our resort at about 4 am rather than 4pm. On the way there, in the coach, the reps said that we must be at a meeting the next morning at 8am where we will get all the info about what we can do on holiday, otherwise we'll just miss it! I thought they must be joking but no...
During the 10 day holiday we approached them several times to get to do some of the activities advertised. They could not be bothered less to help. Got fobbed off for the first one - and was told that there aren't enough people for the second one. They said tough, treated us with utmost contempt - made us feel sorry for interrupting their relaxing time.
This 'holiday' happened about 6 years ago. I still remember it and will not forget easily... I have never walked within 100yards of their shops again and wouldn't be caught dead on one of their holidays. I'd rather make a bonfire in the back yard and burn the money!
I have always preferred to book my holiday by going into my local Thomson shop, and the reason for this being is that the staff in the Uxbridge branch are so friendly, knowledgable and approachable.
Nothing is too much trouble for them, we even get tea & biscuits.
They are honest about which hotels/resorts will be suitable for our needs and do their best to get the best flights and deal for us.
As for Thomson as a whole, I have never experienced a problem with flights or accommodation. Found the resort staff very helpful and always in easy reach.
I am a Thomson FAN!!!
snootyjade found this review useful
What dreadful service they offer in their shops. I booked a holiday believing they would see through any issues. Asked if my holiday was able to check in at airport day before and they told me to ring Thomson's Gatwick to get accurate information!!!!
Also went in to pay the balance and they took a small further deposit. Got home to get an email saying they wanted all the money that day.I had travelled 8 miles to do this and they had not got it right. Only when I rang them and insisted and insisted that they took payment by phone did they do so. They wanted me to go in again!!!
I booked a 10 night break for me and my husband in Greece.
A beautiful 5* location in Corfu, half board and a very local flight - the promise of an Adult Only Holiday - I quote from their brochure - "you will not see any children in or around the hotel".
Only problem - children! very noisy, badly behaved american children
How? I am still unsure, Thomson customer service has been terrible. I have rung on many occasions and left messages but no one has called back, bearing in mind that this holiday was in september 2011 - over 4 months ago - I am not impressed and are currently in contact with ABTA and will be taking this further.
It's amazing at one time I used this company to take my wife and two sons away for a two week sunshine holiday, today I couldn't even afford a week for my wife and I at these prices, way, way over the top especially from Scotland where we live.
Flew to Sal Cape Verde from Manchester 6 hour fligt with short haul configuration 28 inch seat pitch. My disabled wife was told that if a bulkhead seat was available then we could sit there. There were 5 empty bulkhead seats and the crew who were abysmal refused the seats even though she offered to show the confirmation from Thomson themselves. Thomson are now the lowest money grabbing company that I could name. NEVER AGAIN WLL THOMSON GET THEIR HANDS ON OUR HARD EARNED CASH. i suggest that all people who are unhappy vote with their wallets and choose a company that really cares.
A company that has two computer systems which they refer to as the old and the new. The two systems don't talk to each other and the information on one contradicts the information on the other. If you telephone them and quote your Booking Reference you will be told that it is not one of their numbers! Apparently they have to enter two naughts before the number before their system will accept the number!! It really is very important to check all the details on any documentation they give you as mistakes do occur. You do have to return to their branch to collect your flight tickets because they do not trust first class mail or recorded delivery.
My son is Autistic and needs much support throughout the airport and boarding and flying. Thomson staff are fantastic....we would be totally unable to holiday without the support they provide...thank you !! x
We used Thomsons to go on holiday to the Reef Oasis Blue Bay resort in Sharm el Sheikh, Egypt, as they are the only British company you can book with.
They state the resort is one of their "Platinum" resorts and it is - problem is, they dumped us onto Thomas Cook flights, no doubt to save a few quid.Subsequently, we travelled 6 hours each way on a Boeing 757-200, which was designed to transport battery chickens with no in-flight entertainment.
Pah - some Platinum holiday that turned out to be.
Never, ever again Thomsons
Difficult to avoid add-ons on their website. If you pay to book a seat they do not guarantee it and try their hardest not to refund you as we found out on both legs of our flight.
Our return flight from Florida was replaced with a local plane with appalling legroom. It took off over 6 hours late, we were lied to about this at check-in and went via Newfoundland. Derisory compensation in the form of a voucher was offered. I certainly won't be using them again.
I have traveled with Thomson three times now, usually prefering to travel with Kuoni. Their staff at the shop and resorts are extremely professional and very helpful and even ......... pleasant!
On the aircraft though they fall back into the ignorant misserable look.....
I recently used Thomson to fly to Corfu and discovered that they had reduced theirt handbaggage allowance to 5 kg. This is absolutely riduculous as my ultra-light small computer case when empy weighs 3 kg and add to this my travel/insurance documents etc and a book and, bingo, I'm stuffed and can't take my notebook computer. I expect this of Ryanair but in the past I have had good experiences with Thomson but it's time to say goodbye to them.
Only with Thomson can you sit on a plane for 11 hours and be given only a small sandwich and a biscuit. Worse still, the air staff continuously said we should drink water, then after asking for it they demanded €4 from me! The worst flight I've ever been on.
Lucky for us the safari holiday was top notch which made up for it.
We've had many holidays with Crystal & on the whole they have been pretty good with their overall service. When we have had need to complain, they have listened & usually rectified any issues - even paying out refunds where they are due, unlike other companies. They certainly can't be faulted on Ski holiday pricing against other much more expensive companies, and to be fair they do a pretty good job in trying to make the package experience work.
However, beware when adding extras to your online booking or making a complicated booking. Sometimes the details/prices haven't been loaded correctly on their web-site. In which case you'll need to give them a call. But they will honour the online discount if you explain.
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