The company are unwilling to deal when they changed the contract I was on to give the S4 away for free after I paid £50 for it 6 days in to the contract with them and as I had used the phone I am stuck in a 2 year contract with them which I can't wait to leave.
They treat the contract like a transaction instead of a relationship and for this no one I know will use them from now on as I will tell them of my troubles.
This is a completely unprofessional establishment with multiple staff members at the call centre who will repeatedly ignore any instruction you might give them, no matter how clear that instruction may be. I can understand why people swear on these calls as I had to scream at them at least ten times to cancel my contract. It is apparent they are tasked to either address your concerns and keep your business, or to wind you up so that you put the phone down and give up trying to cancel. I stuck to my guns and have been told my plan has been cancelled. However I am now confirming in writing as I do not trust them and have no proof of the cancellation. A shameful way to behave.
I've been without signal for over 5 weeks now. Originally I thought nothing of it, because I figured any issues would be solved fairly quickly. How wrong I was.
I tweeted their "Customer Services" team who asked for a Postcode. I gave them it and they provided a vague response that said there was a fault with a mast and they were working to fix it.
5 weeks down the line and many tweets asking for more information have received the same response.
My Signal finally came back last Friday for about a day... Then a pigeon flew into the mast or something and I'm left without signal again.
I'm not happy paying £36 for this service, so I enquired about reducing it for this month. I ended up on the phone to and Indian Call Centre, were the operator could understand me, and I couldn't understand him. So I gave up.
I was then encouraged by Three's official twitter page to file a complaint on their website. That was a week ago and I've heard nothing from them.
I've still got about 18 months on my contract with them, but I'm more than tempted to fork out how ever many hundreds of pounds it'll cost to be rid of them for good.
I will put this simply.
I rang up three, and after talking to someone (after a wait) I was put through to mobile broadband.
I was on hold for over 30 minutes, when someone did answer the phone, he simply introduced himself, after I asked why I had been on hold for so long, he simply said "OK _ What is the problem". So since he seemed so totally unapologetic I asked him his name - he then said his name was "James Bond" - proceeded to leave me on hold until I got an automated message saying the office had closed and that I should call back again tomorrow.
Now bear in mind the reason I was ringing Three in the first place was to query a refund which is owed to me because of their incompetence in the first place as over a year ago they didn't cancel my Mobile Broadband correctly.
As a customer I feel I have been patient but now I have been pushed beyond breaking point.
Fortunately after all my bad experiences with this company I decided it would be best to use the "record conversation" feature on my phone and now I have proof how bad their customer services is for the whole Internet to see. I'll be putting the audio file up on You tube - then maybe this disgraceful company will learn. After I raise a complaint for compensation, of course.
Avoid this company. They don't deserve your money.
I'm currently abroad and haven't been able to use my phone in over 3 weeks. Customer service is appalling, asking me to ring in, when I DON'T HAVE A PHONE! Won't discuss it with my girlfriend even though I've given her all the security details & I emailed to make a complaint, my girlfriend got a message to call them.. HOW CAN I IF I CAN'T CALL BECAUSE YOUR STUPID SERVICE ISN'T WORKING!! I've been in touch with the twitter team for nearly 2 weeks, slow and useless. Ive just had enough with Three now and am going to cancel my contract.
In short, terrible network coverage, terrible pushy rude and sometimes unintelligable customer service from call centre and nearly impossible to get unlock code and PAC codes from. Thanks 3 - I have been without a mobile for a week!!!!
Bought a contract from this company, they sent me the wrong SIM twice (and another customers personal details!) I never got a service from them and they tried to charge me for someone else's contract! Took hours on the phone to countless different people to finally get it sorted! Avoid!
I am with ""THREE"" from last 22 months and have coverage problem since last one year....you call them , complaint about your problem, keep calling again and again and they will keep fooling you .....with the same reason and excuse and will try their best tactic to ignore or delay.
If you are too much happy in your life and want some horrible and ""Pain the ASS"" experience in your life then please join ""THREE""
They promise you to delivery the worst service on this planet.
I am paying for nothing . I already have decided to campaign against them through social networking websites.
I've been for four days trying to get a proof of purchase from them and the idiots always send something wrong . The result is I can not make a claim to get my phone repaired. The customer service is the worse thing ever!
Not even good until you have a problem as the service is atrocious. Customer service equally as appalling, Indian call centres spending hours on hold or being passed between departments. Despite being unable to use my mobile broadband they have still failed to resolve the issue and either rectify it or cancel the contract as they are not providing the service they should be. Steer clear at all costs, not worth your time or effort, should never have left O2.
Today is the day i have been released from a 4 year sentence with 3 In the last 6 months of my sentence i have spent more time speaking to customer services than using my phone for what it was intended for i.e making calls text and browsing! my signal was degraded to the point of no service within half a mile of my property in fact when i was originally sold my contract i was assured by the 3 shop that 3 had coverage in my area they lied! my signal was apparently a weak 1 piggy backing off t mobile and orange. i had previously left orange because of poor coverage !!!!
in my time with 3 i have had to contact them to stop services that i have never accessed including football and other live streaming pay per view events which considering i didnt even have any mobile broadband during the last 2 year contract
it should of been impossible to start ! I didnt have access to planet 3 either to find out early that they were stealing! I have spent at least 2 months without any service at all until they supplied me with what they call a home signal box "This thing is more temperamental than a 1970s british leyland car" apparently you have to stab it with a tooth pick at least twice a week! i will be stabbing it with something more robust now "piece of S@$t" This led me to more hours of my life speaking to half a billion customer service reps reading from a script on a computer screen! Nobody in in that call center has a clue about dealing with customers and its not unusual to be passed on up to 5 times during a 1-2 hour call to repeat your life story i actually think its an in house joke between the call center staff to see how many times they can make you repeat a process until you crack !!!!
WATER TORTURE , 240 VOLTS ATTACHED TO YOUR GONADS all in a days work for 3 customer services!!
3 are cheap!!! but unless you live in an area with adequate reception and never need to speak to three's representatives don't waste your life like i have they turned my hair grey as a badgers ass!!
Three Mobile is a complete false economy !
Never go to three avoid at all costs customer service is appealing cant cancel or change your service plan for the whole 24 month contract have been a 02 customer for years would recommend O2 over three wish I never went to them as theyndont have the first idea on how to deal with complaints leave you hanging on the phone for hours on end in the end I have given up trying to reason with them info hope that when my contact comes up for renewal I will be able to cancel.
I have been with 3 for four years. I bought a new Samsung Galaxcy S2 from them with a two year upgrade. The phone turned off all of a sudden after about a week of receiving it and I could not restart it. I removed the battery and reinserted it and it turned back on. Battery level was good?. This happened again after about another week. Then it became more frequent. I contacted three and because I had not reported it straight away they would not replace it and it was under a Samsung two year warranty. Three sent it for repair and they could not find anythin wrong. They upgraded the software and returned to me. The next day it switched off again. The alarm clock will not work when this happens and I cannot rely on it. Contacted three again and they arranged for repair again. No fault found. Sent back to me and it turned off the next day again. Asked my 16 yr old son to check that I wasn't doing something silly. He confirmed that he had to remove the battery to get the phone to work. Contacted three again and they arranged to get my phone repaired. No fault found. Got phone back and the next day it did it again. Caontact three and told them that this is unacceptable and they offered me a second hand phone and said that I would have to contribute £20 towards it! I have now taken it up direct with three. My wifes contract just expired with three and wqe have moved to Orange Mobile. It is a much better service. Take my advice, stay away from three mobile.
I have been with three network for nearly four years and when I said I wanted to cancel my contract because I found something from carphone warehouse, they started bashing off carphone warehouse saying that they are selling refurbished phones and not at all brand new. So, just to check I went to CW and spoke to them about their mobile phones. They have warranty and completely legit. Second time, I called three they tried to read out terms and conditions from carphone warehouse saying they are third party and has nothing to do with them then they tried to give me 10 pound off from the upfront cost, so I said I'll call again and think about it. No matter what you try to say to them, the idiots will just talk over you and will try to slag off other networks or any third party services. Utter nonsense! Will not take NO for answer and won't let you cancel your contract. NEVER again will I go for three! DISGUSTING CUSTOMER SERVICE. They deserve negative score and feedback!!!!!
AVOID THIS COMPANY AT ALL COST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Until recently, I was on the Three Pay Monthly One Plan for over 2 years. In the first few months the internet speeds were great, being able to tether to various devices with very good speeds.
After that, It all went downhill. The speeds dropped to an unacceptable performance level, and then of course found that I could no longer tether. I did some research on the net and heard reports that Three had placed caps on the internet usage despite their claim of "Eat All You Can Data".
I contacted Three. They reported that a Mast in my area (Bristol UK) was in the process of having some "maintenance work" done, and this would take 1-2 months to resolve.
Frustratingly,this minor piece of information took several calls and at least a couple of hours to obtain.
As reported by others, I was held in queues for long periods of time, and then asked to repeat the security questions each time I was transferred to other departments on numerous occasions.
Other memorable moments included: being called by my wife's name, having to speak with rude / aggressive advisor's, and at one stage being repeatedly called on my wife's number despite numerous requests to contact me on my number.
Despite the poor network performance and slow speeds, I decided to stay with the Three One Plan while the mast was in the process of maintenance work, hoping the speeds would eventually improve.
However, I looked around and noticed that other network providers were now offering similar packages that included substantial minutes to other networks. I then decided to cancel my Three pay monthly contract with one months notice.
Despite very clearly informing Three customer service advisor's that I wished to cancel my contract and was not interested in any other deals or reconsidering, it fell on deaf ears. They almost insisted on an explanation around why I wanted to cancel. During this call I also requested my PAC Code.
I was kept on hold for several minutes at a time with a completely dead tone throughout and was beginning to wonder if they'd hung up?! since the line was completely dead.
I was then transferred to another department which the first advisor stated dealt with providing the PAC code. Once again a barrage of security questions before agreeing to deal with my query.
During the periods of being kept on hold (sometimes with very little notice and despite objections) the only thing that provided a glimmer of reassurance the advisor would return, was my mobile phones "minute counter", which showed that I was still connected to the call.
Eventually the advisor returned and extremely reluctantly provided the PAC code, but not before another long winded explanation around what would happen if I didn't use my PAC code within the time limit and so forth. I tried to reason and explain that the previous advisor had already gone over this stuff but to no avail. At this stage all I wanted was the PAC code and I knew this would be the last time I would ever need to communicate with Three. I'd rather communicate using smoke signals even if they were the only network provider on the planet!
My advice to Three customers thinking of leaving:
As soon as you've informed Three of your intentions to end your contract and have provided this notice. Immediately cancel your Direct Debit with your Bank. If you need to make a final payment don't worry. You can always call them and make the final payment over the phone using the automated system.At least you'll avoid any potential charges to your account being made after you have cancelled and made final payment.
Sheila Marie Sebastian-Barry found this review useful
I've been a 3 customer for almost four years. Or rather, my husband has as it was more convenient at the time to put the contract in his name even though I've been using it. Setting up the contract was easy. Upgrading to a more expensive contract was even easier. I didn't even need to speak to anyone, everything could be done online. I was happy with the contract while I just needed it for phoning, texting and occasionally using the internet. Even when I went abroad, the roaming was switched on and it was all good. Until the next time I went abroad. I was cut off from the rest of the world for two weeks as 3 had randomly decided to switch off roaming without telling me first. When I got home and managed to phone them they told me I should've phoned to switch on roaming before I left even though it worked last time I was abroad. I don't even know what their logic was...
Then the problems started. I wanted to switch the contract from my husband's name to mine as it was getting annoying that he had to phone them everything I wanted something. So we went into a 3 store. I'm not sure if the people in there are trained for anything else than selling because they just told us to phone customer service, who on this occasion told us that it wasn't possible to change the contract that easily. We gave up.
One time I had a problem with my bill, when I'd gone over my free minutes (something they'd previously notified me of by text but this time they neglected to tell me and so I accumulated a spend of over £50 instead of my usual £10.) After a lot of very frustrating phone calls they finally agreed to refund £30 because they'd stopped the notifications without actually telling me they would. I'm not sure they ever did refund me though.
Months past and after a lot of minor problems that all required lengthy and VERY frustrating calls to customer service, I finally decided to switch to another provider. So my husband phoned them from work (as he's still the person named on a contract). After half an hour (of his work time), they told him they'd phone him back. Instead they phoned my mobile and left a message saying I'd been authorised to make changes to the contract, could I please phone them back. So I did. It took five minutes just to get through the pre-recorded adverts and nonsense they'd like you to know about before they even let you talk to a person. (also, if they're closed, they still make you listen to all the nonsense before they tell you they're closed and when you should phone back). This guy then told me I wasn't authorised to do anything, could my husband phone back. Seriously?! So my husband took another half hour out of his work time only for them again to say they'd phone back. He made sure they had his work number this time but they still managed to phone my mobile, only this time I had magically been authorised to do anything I wanted with the contract. I told him to cancel it. He spent litereally 10 minutes arguing with me about how I should stay, they'd fix everything, they'd give me a better deal, they'd instantly change the name on the contract, they'd give me more free minutes etc etc. It took all the patience I've ever owned (and a bit more) not to swear and hang up on him. He was SO pushy and tried to put down the new provider I'd chosen. I even went as far as saying "I'm sure you can fix everything, but can you please just let me deal with any problems I'll get with my new provider and CANCEL MY CONTRACT!". Eventually it turned out I was more stubborn than him and his sales pitch (although he insisted he wasn't from the sales team and I was the only costumer who'd ever been offered this amazing deal) and he FINALLY agreed to give me my PAC code so I could end my contract and take my number with me. Most frustrating morning I've had since... well, since last time I tried to fix a problem I had with 3. He said he'd send me the PAC code within two hours. I do hope this is the one time they keep their promise because if I have to phone them again I'll probably just throw my phone out the window.
Also, if 3 reads this, please don't contact me with offers of better deals or apologies. I'm not interested and I don't want anything from you. I just want to warn people to stay away from you.
I've been with Three on and off for almost 10 years and I've seen an awful lot of changes. They are a network of extremes as I'll point out during this review.
First the Network is now IMHO BRILLIANT. Great coverage in the Midlands at least, almost non-existent dropped calls fast and reliable data and superb download speeds. Three have always been at the forefront of innovation and they've now introduced 'Ultrafast' or DC-HSDPA technology-twice the speed of other 3G networks as things stand.
Second-the tarriffs are also INCREDIBLE- I just signed up for a SIM only data plan 10GB for £15..BEAT THAT! Nobody but nobody comes within a mile. Three have also pledged not to charge a premium for 4G when they activate it in September. Again Three are out on their own. Couple this with their outstanding 'One Plan' which gives unlimited data with tethering (!) and so far they can't lose.
Or can they...?
Third-the big bluebottle in the ointment-customer service-APPALLING! No other word to describe it. I've has all the bother others have mentioned including customer service refusing to cancel my SIM only with 30 days notice, staff from India whose English is as much use as my Hindi, people with no idea what they're on about. In short we need the call centres here in the UK NOT INDIA!
So in summary Three are great for the business side of things-a strong network with eye watering deals. But all of this is no good if the Customer Services is as useless as it is! When that gets sorted the other networks will have a real fight on their hands. But until then Three will always be fighting with one hand tied behind its back.
so i have to ring 3 - in india of course where there is no sense or reason. I go through security and then am told need technical - security again (Why should have been done in passover) they say can't helpo need technical - I said i was passed to technical no sir will pass on...finally get to technical and they proceed to tell me what to do when i ask again they cut me off.
Something i used to do with blackberry and orange at the push of one button is a nightmare with these fools - told to download app -wtf should i - i have a brand new android phone that does not do a simple function....all i want to do is copy a text and send it to my email - SIMPLE - 3 does it as a picture message costing me money Blackberry is simple one button...know what i am going to do in future and it is not involving 3 - absolute shower.
Had 3 different things from three over the years and had nothing but problems.they never sort anything out and are a complete waste of time company.best to go on a phone network where you can speak to someone in england who will do something for you. Three network does not deserve any stars for any of there service.
DO NOT BUY ANYTHING FROM THEM AS YOU WILL GET STUNG
I gave 1 month notice to cancel my contract, and a guy from their support told that's everything fine, and I dont need to pay any extra. went back home for 3 months, and then returned saw, that I have to pay for every month, and I still on the contract!!
I was trying to got an idea of what is going on, called to customer service and they started to switch my call from one to another employee, that finally I told 35 min with 7 different people, and the last one sad the same - it's not my issue, I will transfer your call. Finally - nothing!!!
+ their internet speed and coverage just dreadful. Never buy any contract or use this network. AWFUL!!!
I have been asking for 3 customer services to provide me with a copy of the contract that I signed with them in August 2011.
I am asking for 3 customer services to provide me with this information as I do not know if I am able to find the original copy that was sent to me upon my upgrade in August 2011. Last month I was billed an additional £26.00 plus VAT to my monthly contract price of £35.00 per month + VAT for tethering. Therefore my monthly bill to be paid on May 1st is for over £68.00
I believe that tethering was part of my contract as I have been using my phones data connection as a hot spot to connect to my laptop for nearly a year without any additional charges being made to my account.
When speaking to 3 customer services about this I was told that it was not part of my contract and that I should count myself lucky that I have not incrued further additional charges.
Despite speaking to customer services several times and asking them to provide me with a copy of the contract that I signed, the best that they have come up with is to send me the following useless information this letter which they created and emailed to me after one of my calls...
"Dear Mr Smith
This letter is in response to your recent call about the details of your phone.
Your 24 month contract started on 12 August 2011 and the minimum term ends on 11 August 2013. Here are the details of your phone:
Phone make and model: HTC Sensation Grey
Serial number (IMEI): 356440047109333
I hope this information helps. If you have any further queries, please call us on 333 (free) from any Three mobile or on 0843 373 3333 (5.1p/min from a BT landline, other networks may vary) Monday to Friday 8am to 9pm, Saturday to Sunday 9am to 8pm.
Three Customer Services"
What use is that information to me? I want to view the details of what was covered and what wasn't in the contract that I signed. I want to see an original copy of the contract that I signed and that is what I asked 3 customer services to supply me with.
What use is the useless information they provided me with in their letter to me? I can find that information by looking at my phone or the box that it came in.
I have been with 3 mobile since they were a pay & go only provider. This is my third or 4th contract with them and I am quite distraught after reading some of the posts explaining difficulties that other 3 customers who have been unhappy with the service provided have had with regards to cancelling their contracts.
I am tempted to speak to my bank in order to ensure that no more money goes out to 3 mobile (Hutchinson) prior to them supplying me with the copy of the contract that I signed with them and have asked them to supply to me.
3 customer services - what a bunch of cowboys!
Paul Hardisty found this review useful
DO NOT JOIN 3!!
Once you sign the contract they no longer care about you as a customer. I have put my phone in for repair for the SECOND time, and on the second occasion they gave me a phone which wouldn't charge. When I had to go back to the store yet again to change the battery it still didn't work. I called back, they said they didn't have any loan phones available yet and then tried to pin the blame on me for taking the battery (which is what they offered in the first place) and not the other loan phone in the shop. They're apparently the experts so they should have looked at my loan phone to see if there was at least any obvious defects.
They would not find another loan phone from another shop for me or take one from the stock room, they said that the loan phone for repairs is actually a goodwill gesture! Oh so I should be thankful to them for not fixing my phone and then giving me one that doesn't work and then providing absolutely no customer service. They don't test their loan phones and they won't even attempt to help you if you have any problems. I don't even understand why they have a customer services number.
Any time I've ever had a problem their reply is, 'well we really don't have to do it, we only sometimes do it as a goodwill gesture'. According to Three Trading Standards doesn't apply to them.
The call centre is a joke, it's like talking to robots. They always try to find a way to pin the blame on you, this is my first contract and I was not aware 0800 numbers were not free on a contract phone. When I was charge for them I called to have them reimbursed as it did not state anything about 0800 numbers on my contract. The customer service rep was rude, patronising and spoke to me as if I was stupid 'Everyone knows 0800 numbers aren't free on mobile phones'. It's also a nightmare to get a manager to call back, though after speaking to the manager he reimbursed the charges.
Their sales calls are aggressive, they don't listen to what you're saying. I repeatedly tell them I have no need for another contract but for some reason they keep trying to sell it. Now if they call I immediately hang up I've provided outstanding customer service to them for the amount of patience I've managed to have over the past 19 months!
DEFINITELY NOT RENEWING BOTH OF MY CONTRACTS IN OCTOBER
Paul Hardisty found this review useful
It is near impossible to cancel your contract even when you are entitled to!
In January 2013 I cancelled my contract (after my 24 months was up), yet I noticed on my statement that they were still taking money from me two months later. When I phoned them, they denied ever having the first conversation, but did apologize and agreed to cancel my contract immediately, free of charge.
I have just checked my statement to see they have taken another £27, which is more than I was ever paying on the contract!
Their staff are trained to bully you into submission. Awful service.
For over a month, I have a horribly slow sometimes disconnecting internet connection. I've called customer service three times and every time they promise me they are working on it. I had to buy BT Wifi access for 5 quid a day for the last 3 weeks, because they can't even tell me when the fix will be available!
In the meantime I continue paying my monthly bill. For what?? How can a fix take a month?? As soon as my contract ends, I leave three to never come back and tell this to all my friends!
I was with three for over two years on unlimited everything for £26 per month. After my contract ended I went on to sim only 30day rolling contract for a month as I really did not need all the texts, data and call time.
I then saw a cheaper deal on virgin that was perfect for me so I called three to cancel or price match the offer. I politely listened to the advisor who asked me to consider a shiney new phone on a contract but nothing she came up with was for me. She then offered me another sim only deal which was not as good as the virgin deal but would save me the hassle of getting my mobile unlocked if I left. I decided to think about it and called back a few days later. I asked the new advisor if this was a 30day offer too as I really didn't want to be locked into anything but he had already decided I should listen to him about a shiney new phone and contract. Ok, I thought im sure these guys get in trouble if they don't try so I explained: low usage: less data, 300mins 200text and a decent phone for£15-20 per month and I didn't mind a small upfront fee for phone at a stretch. All he would offer me was phones that came out 2 years ago like the galaxy ace or HTC desire on mega data,calls, texts packages for £18-19 and the few phones I liked were way out of my budget as he kept trying to force high end packages on me. I was of course scanning the web for deals on the web all of which were better but this guy would not listen to me and virtually went off on one when I said I did not like the Htc desire.
By this point(20mins in) I had had enough I asked him calmly to go back to my original query: is the sim only deal I was offered 30 day or 12 month contract. After another 5 minutes of why I don't want his Htc he told me it was a 12 month offer. I mentioned the better virgin deal was 30 days and he proceeded to enlighten/belittle me in how bad virgin was on every level. I told him I wanted the best financial deal and that I now wanted my PAK number. He kept pushing on with the new phone pitch and again and again I politely asked for my PAK number. I even stated I was no longer interested in any new phone or deal and as a three customer I am now demanding he listen to my request and provide me with my PAK.
It took another 10 minutes of me repeating this over and over again until he finally got the message.
I was completely disgusted with the whole 45minute call and it worried me that other people more frail or naive would have given into this type of bulling.
I need a replacement phone and none of the three stores I've been to have any in stock. I was told that I could collect one today, but unsurprisingly, they told me they didn't have any AGAIN. Now I have to wait another week before I can go in and collect it.
On top of this, the reception on my phone was really bad, and last year, I was inundated with calls from this Three number: 08003584468.
Read about it here: http://www.nuisancecalls.org.uk/showthread.php?714-08003584468-Read-this-if-had-calls-from-08003584468
Honestly, this company is WAY too much hassle. I'm getting a new contract now and leaving Three as soon as my current contract ends. I could not warn you enough: STAY AWAY FROM THIS COMPANY!
Don't trust these people.
I called Three in December 2012 to cancel my contract that had been going just over the initial two years. I wanted an iPhone 5 and they could not match the price of another supplier. Having been cut off twice during the process and been bombarded with the usual sales speak I eventually got them to accept my months notice. Eventually they gave me a PAC code to transfer my number to the new supplier. I decided not to us the PAC code in the end as I wanted to start afresh with a new number. I was called by Three in January by there sales team with another attempt to get me to stay despite the fact that I told them I had already got a new phone. At this point I asked them to confirm that my account would still be cancelled and they said yes.
Foolishly I did not cancel my direct debit straight away and only noticed in March that they had continued to bill me for a service I had cancelled, did not want and did not use.
When I eventually got through to customer services at the weekend they said that as I had not used the PAC code the contract had not been cancelled. I explained that they had confirmed to me it would be cancelled in Jan however I was told that that was a sales call so the person could not have said that. When I asked for the transcript of the call I was told that there would be a fee to pay. When I asked to speak to a manager I was told that they don't work at weekends. He then said he could get someone to call on a week day and would my mobile number be the best one to use. I tried to explain to him calmly that the phone had not been used since December which was the whole point of the call.
I was called during the week and after a long discussion was told the best they could do was to cancel the contact immediately with out the need for a months notice.
Since that call I have been phoned and written to on several occasions asking me to pay various amounts to settle the account.
I spoke to three to cancel my ipad 3 account with them took me around 20 mins as they kept trying to make me keep it and then was ok with it then transfered me to sales to get me to take a new one out!!!! I then decided a week later not to cancel I spoke to them and they were extremely happy I was keeping the adviser on the other end said that will be fine the contract will continue as normal and will end in2014. 1 month later I receive £360 three mobile charge along with a new broadband sim which I never asked for and signed me up to another 2 year contract.
I have spoken with them today and apparently they made a mistake and forgot to stop the direct debit charge also incurred bank charges which they wont refund and its their mistake but they are refunding me the money in 7 to 10 daysf for the charge that shpuldnt of happend however im still down £40 for bank charges because three mobile are a joke of a company and care more of their pockets than customers. STAY WELL CLEAR REGARDLESS OF THEIR DEALS YOU WILL PAY MORE IN THE END.
Chris Ingram found this review useful
Worst provider I ever had. I bought 18pounds price plan, now it went up to 19.99, and few months later they cutted tethering - for that u have to pay extra 5 pounds a month. And the network is worst I ever had - everytime I call them they say - we are improving it, u have to wait around 4 weeks then it will be better - now its even worse.
NEVER BUY 3
I was initially a loyal three customer and I have spent hundreds of pounds on their contracts and pay as you go services. I had purchased sims for ipad, iphone and had 4 contracts with them. But when I was in three store to have a new contract for iphone they have promised me that they would unlock it straight away just because I am a existing and loyal customer. After I have signed into the contract and call customer service to unlock my phone they have utterly denied it. And even customer service guys bashed against the guys who work in the high street store.
And they have said that high street stores are deceiving customer by giving unclear and false information to get them into their contracts. I have chosen to go ahead with third party unlocking service and hope not to be nagged by their customer service guys who doesn't even speak proper english in the first place.
For people who are considering to have contract with Three, I do recommend not to. And just go with T mobile or Virgin media because they have better customer service and same range of products.
Be not intimidated by their top notch worst customer service nightmare.
I give it one star because there is no ''quarter star'' option.
Having a 24 month contract with Three has been one of the worst financial mistakes of my life. My contract was for £35 a month but I never saw that much coming out of my account, I mostly saw £70-£100 per month. The costumer service is so badly trained they couldn't tell me why the bill was so high or how I could prevent it from happening again. When I tired to end my contract I discovered with Three, there is no "leaving fee" as they claim, it is just paying all your bills in advance and then receiving nothing no service.
The only time I ever heard from the company was at the end of my contract when they wanted me to sign on for another 2 years! (There is nothing I would like less) After I explain that I wanted to leave at the end of my contract to four costumer service providers NONE of them cancelled my contract. I ended up spending 4 hours in a three store on the phone with costumer services, where 5 members of their staff hung up on me and even hung up on the manager of the store I was in, who ended up making some calls for me. After finally getting my contract cancelled and releasing my hostaged PAC code, I thought it was over. Three months after the fact I have received an £80 bill from a debt collector who says I owe Three money for my cancelled service. I guess it will never be over.
Don't go with Three if you want to be treated with respect or like a paying costumer.
They are absolutely useless in every aspects. I cancelled my contract on the phone but did not use PAC code because did not need too. They kept billing me and when I phoned they said by law if PAC Code not used then line remain active and monthly bill must be paid, ridiculous! Please don't use three mobile their personal don't let you talk all what they want is trying to make you renew your contract no matter how many times you tell them you want to leave! You phone one of their customer services and tell them what you want and when you phone again you need to start all over telling them what you said before. They are not reliable and should never be trusted.!.!.!
I got a monthly rolling sim only 'One Plan' Contract and assured by Lauren of the UK Sales team that the contract can be cancelled ant any time as long as I give 30 days notice and was told I would be given a £10 discount for the 1st month so that I could trial it. Went to give my notice and was directed to the Indian call centre where I was then given the sales pitch by the cancellations team member (Glen Roderick), but because I listened to the options, rather the refuse and insist on cancellation, was then told I had agreed to a 24 month contract and other services, such as thier exchange programme and that the £10 discount had not been logged on the system but that I should trust them that it would happen if it was said as the calls are recorded. I then insisted that I have the contract cancelled and to log my 30 days notice, which was refused by Glen. I was then told the person didn't think I was me at which point I asked for the supervisor. I was refused to be handed over to the supervisor and was then hit with a torrent of "you will listen to me" speeches by the staff member. I then ended the call and rang again.
This time I spoke to Yashodan and I said no to everything and insisted on cancelling the contract. I was told by him that the contract was cancelled and was given a date when my contract would end and a date of my final bill. I then ring up the next day to find that this request had not taken place.
I have now cancelled it again and hopefully 3rd time lucky. Though I'll check again tomorrow and wait for the bill to arrive. I'll also be speaking to the bank to see fi I can place any blocks on the account to prevent Three taking any more money then they are allowed out of it.
In my opinion, I'll never be using three again except through their pay as you go becaus that was I don;t have to deal with thier customer services.
If you don't mind getting bad customer service, then receiving a text a 3 in the morning take a Three mobile phone contract.
I am locked in my contract for 18 more months. Nightmare (if I can sleep it is) !!!!
Please stop pestering me with texts in the middle of the night.
Having been with 3 for seval year now I would definatly recommand them (with the few exceptions beow) I have been quite suprised at recent reviews as have noticed a big improvement in Service (maybe the reviewers are in the 2g area..see below). Three used to have patchy 3g coverage and the older handsets would not move over to the 2g network for several minutes.
I travel a lot and The 3g coverage is very good indeed noticing 3g coverage in areas not covered by the other networks with in general good 3g speeds (I seem to get an average of 2-8mbs depending on area and time of day). To give a good exmaple I have tested trying to watch steaming video while on the move from Manchester to Chester/Oswestry way and in general have been able to watch with only a few glitches, listning to treaming radio had almost no glitches on the whole journey, the same could not be said for voda or o2 with big 3g coverage gaps.
The phone services such as Conferencing, voice alling and 3g video calling all seem to work well and unlike t-mobile/orage skype is not blocked, in fact they are the only network I know who has a skype app to install wherby skype users can ring your mobile for free (or you call them on skype) which uses the phone side of the network rather than internet and works very well.
Their phone pricing and unlimed data usage are the winners for me knowing the phone can be used a much as you like for data is a big bonus with tethering allowed on the one plan making the one lan very good value indeed for money. I have also found in general the Customer Service although could improve more still is getting better and has
been helpful when I have needed to call.
There are a couple of buts though..
Sadly to save money im guessing in areas they deem good 3g coverage which is a large chunk of the country they have disabled 2g roaming onto Orange, while logically it seems okay if you can use 3g this is not good as sometime for example you may go into a supermarket where no 3g can penetrate, great 2g coverage but your phone is likly to be denied to roam there. The other downside is where you do get 2g coverage only voice calling and texting is allowed data has been disabled. All that being said I have only found this an inconvenicence a few times and in general I get good 3g coverage in most places (including many areas I see no other network has any 3g service).
I did have an overdue bill and 3 were too quick to suspend service, once suspended I could not recieve any text messages so feel they need to review suspending procedures.
Ordered a monthly SIM on 4th December but have never received it. And the sods took out one month's money on Direct Debit. Tried all ways to contact them, but you need a Three mobile number to get into the part of their websit where you can raise problems. Two emails were ignored (they don't provide an email address on their website - you have to work it out).
I was prepared to write off the money they'd taken off me, putting it down to experience of these cowboys. I cancelled the Direct Debit but now they are seriously harrassng me for money for the SIM/service which they're not providing. Threatening letters, six telephne demands in five days in spite of explaining each time that I've had no SIM.
Been kept on HOLD on their 5p/minute support site for 19 minutes, fourteen minutes, and seven minutes on the three occasions that I've tried to get things sorted..
Do threatening demands for money for goods/services that have not been supplied constitute extortion?
Their Indian support service is a joke (or would be if it wasn't so expensive and frustrating). Long, long wait times on hold, then when you do get an operator he/she is likely to put you on hold while they "find out". And without being racist their English isn't too good (at least for the six operators I've spoken to). And when things do get a bit fraught and you ask to speak to a supervisor, you'll be put on hold again, ticking up those 5p/minute charges, and eventually give up.
Oh, and if the Three guy wants to know my Three mobile number - I haven't got one because I've never received a SIM - their support operators find this concept a little too taxing for them to understand :-)
Diana Nikolajeva found this review useful
due to upgrade my phone checked online and they could only offer me the upgrade option for the phone at a cost of £49 and £34 month contract. (Currently on £26 for the same plan) so I called up and asked to cancel as I could get a better deal elsewhere.
then he spoke to me about deals telling me the only deal was for new customers? (when I clicked upgrade now??) then he told me the better offer was the same phone for free but paying £39 a month? when I said no I cant afford that each month and told him another company had the phone for £150 upfront and £26 he told me their deal was better as it was cheaper....Not each month I tried to say but he constantly talked over me on the phone.
each time I asked to cancel my contract he pretended he couldn't hear me then could suddenly hear me when I said I would take the deal......only for me to raise my voice and cancel my contract after 33 minutes on the phone being talked over and not listened to.
I am more than happy to move network and pay more for the phone if it means paying less on the contract each month is what I was trying to say but I wasn't able to speak over him.
Would have happily stayed on three if they could have offered me the phone at a higher upfront cost and keep my plan the same o well another customer lost through bad customer service.
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