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7 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not bad but customer service is dreadful

Was with this network for a quite a few years. When the customer service was in the UK, it was so much better. Problems were ironed out in a jiffy and satisfactorily, but since the customer services have been in Asia, they have really gone down the pan. It took nearly the whole length of my 24 month contract to get a phone that actually worked. I notified them within 7 days of starting the contract, that the phone didn't recieve a signal indoors, but nothing was done about it, just phone calls and messages asking me to "rate" my customer service experience. I completely lost count of the number of calls to CS to report the same problem and finally, when someone did (sort of) listen, there were no records of me every reporting it before the previous 6 months!!! Anyway I finally did get another phone (because it failed completely and I was fedup with contributing towards 3's christmas parties - oh yes they'd taken my money every month), not a new one but a refurbished model, which was better than nothing as at least I could make, recieve calls, messages ect. in my own home, without going outside to use it!! My advise would be to go with a company that has call centres/customer service in the UK , understand what the employee is actually saying, they understand your problem, without reading from a script and leaving you on hold for ages and ages,(I almost lost the will to live, on several occasions) while they "speak to a manager". All in all this was a good company until the customer services/call centres were sent to Asia.
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