They failed to provide the serice bought. They were given written notice that was so and given time to provide it or I would consider the contract terminated. They ignore this as they did all letters whether sent by recorderded and even registered delivery. They passed it to debt collectors who gave up when they saw the file. Unbelievably a further 2 debt collectors got involved they too gave up on seeing the file - as there was clarly no debt as all bill were paid up to the time of the contract being terminated.
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