Three reviewed by

London, GB

19 Reviews

trustpilot stars
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trustpilot stars

One person saved things otherwise a lower rating!

Recently taken out 2 contracts with Three, a mobile phone contract and broadband contract.

Phone first, I've been pretty impressed so far wti the service I've received. The website is easy to navigate and when I've needed to speak with someone on the phone they've been very helpful and knowledgeable.

Broadband was a very different experience, the lady in the store was a bit clueless and tried to sell me something that wasn't in the system at that time - therefore not able to process a transaction. So that option was quickly withdrawn from the list of options available to purchase on the day. The deal I purchased was a rolling contract, 30 days cancellation notice. I wanted to TEST their service for that initial 30 days and THEN if I was happy, take out a new contract. So my aim was to cancel the service on the day of purchase, thus giving the company the 30 days notice they required.

Trying to get through to someone to make this happen was like trying to get blood out of a stone. After 4 telephone calls (3 of which were cut off) I finally found someone who was able to help and talk things through with me. I won't go into the specifics but I will say that after that conversation THREE and I were best budies again. Though I was on the verge of cancelling everything and taking back the broadband items I'd purchased.

So a mixed review here.... Customer Service wasn't brilliant but one person turned things around for me. Because of that I'll rate their service 3. Could do with some training of their telephone staff in helpfullness and knowledge.
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