Three reviewed by

Manchester, GB

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Still waiting !!

I have 2 contracts with Three, one phone, one MiFi. Both work quite well around the canals of the UK but trying to check my account online, using my laptop, is a JOKE. Since March this year I have been asking Three why I cannot see both my accounts online (I can only access the Broadband account) as when I click "My Account" it defaults to that one and won't allow me to do anything else. I have spent hours on the phone getting nowhere and tried Facebook feedback and user forums...all to no avail. To be fair to Three they did respond to a lengthly comment I put on facebook with the helpfull reply " Hi John, you should be able to open a separate My3 account for your phone. Hope this helps" !!!!!!!!! How the hell does that help anything ????
After my reply they sent me a link to a form they use online so I typed it all again. This was 3 days ago and as yet, no response.
When I log on to my bank account I can check on any one of my 6 accounts ! WHY CAN'T THREE LET ME SEE JUST TWO ?????
Looking at the other reviews on your site I will be surprised if I get this solved and if not I will also go elsewhere.
    Comment (?)