Horrible!! staff unreliable, doesn't speak proper English either...
called in after we received a letter saying I owed the network £80.00. after waiting for ten minutes, an Asian man with very big accent answered. he said we need to pay even though we haven't used it for few months..... alright after half an hour on the phone, i ended up paying £88.15 just to get rid of this stupid problem and cancel the contract for good.
and what do you know i said to he guy give me refecence number, so i would know i paid, he was like which reference number. he said i don't need reference number, it says on the system i've paid. i said to him i don't care, i need something to prove i've paid, so another 10 minutes on the phne for him to load some reference number.... bullshit!!
Guess what, 3 months later i get a letter from yet another debt agency saying i have to pay £86.00 to Three network, otherwise they will take me to court, charge me extras. basically the total with extras would be around £176. Unbelievable!!!
Never trust this company, the staff are from different continent, because its cheaper for Three network to employ them. Doesn't now their job, or the language to actually perform tasks to help their clients.